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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 873 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 7
  • Some people on phone are ok 4
  • Telling them off 4
  • Couple of their reps were fine but never followed up 3
  • Picture 3

Customers don't like

  • Very poor customer service19
  • Customer service16
  • Excuses13
  • Poor customer service10
  • Paying for services not received5
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Sprint

Telecommunications
  • 2 ISSUES RESOLVED
  • 1044 TOTAL REVIEWS
  • $290K CLAIMED LOSSES
  • $871 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Family plan in my budget 6
  • Proximity of the store to my home 5
  • Unlimited data plans 5
  • Customer service 4
  • When i could block numbers 4

Customers don't like

  • Customer service40
  • Run around from sprint18
  • Given the runaround13
  • Escalation department rudeness11
  • Unprofessional manager10
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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