Charter Communications vs Skype

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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 818 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 7
  • Some people on phone are ok 4
  • Couple of their reps were fine but never followed up 3
  • Telling them off 3
  • Picture 3

Customers don't like

  • Very poor customer service19
  • Customer service15
  • Excuses13
  • Poor customer service10
  • Paying for services not received5

Products by Charter Communications

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Skype

Media
  • 0 ISSUES RESOLVED
  • 29 TOTAL REVIEWS
  • $2.9K CLAIMED LOSSES
  • $260 AVERAGE LOSS
1.2
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Convenience 2
  • Free video calls 1
  • Used to when you could ring them with problems or complaints 1
  • Used to be good 1

Customers don't like

  • Customer service7
  • Impossible to deal with4
  • Look like cheating now4
  • Insincere apologies for inconvenience2
  • Unreasonable behaviour2

Products by Skype

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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