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Charter Communications

Telecommunications
  • 3 ISSUES RESOLVED
  • 957 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 7
  • Telling them off 4
  • Some people on phone are ok 4
  • Internet speed 4
  • Picture 3

Customers don't like

  • Customer service10
  • Very poor customer service7
  • Service6
  • Excuses6
  • Paying for services not received3
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Skype

Media
  • 0 ISSUES RESOLVED
  • 47 TOTAL REVIEWS
  • $4K CLAIMED LOSSES
  • $250 AVERAGE LOSS
1.2
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Free video calls 2
  • Convenience 2
  • Used to when you could ring them with problems or complaints 1
  • Used to be good 1
  • It used to be so easy to use 1

Customers don't like

  • Poor signal and customer service very incompetent2
  • Impossible to deal with2
  • Customer service2
  • Unreasonable behaviour1
  • Robotic problem non-solving1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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