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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 862 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 7
  • Some people on phone are ok 4
  • Telling them off 4
  • Couple of their reps were fine but never followed up 3
  • Picture 3

Customers don't like

  • Very poor customer service19
  • Customer service16
  • Excuses13
  • Poor customer service10
  • Paying for services not received5
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Shaw Cable

Telecommunications
  • 0 ISSUES RESOLVED
  • 32 TOTAL REVIEWS
  • $2.5K CLAIMED LOSSES
  • $837 AVERAGE LOSS
1.4
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Leaving shaw 2
  • Not available 1
  • Their customer service is friendly 1

Customers don't like

  • Repeat programming for years2
  • High fees2
  • Poor programming2
  • Personal lying1
  • Send letters every two weeks1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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