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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 873 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 6
  • Telling them off 4
  • Couple of their reps were fine but never followed up 3
  • Some people on phone are ok 3
  • Picture 3

Customers don't like

  • Very poor customer service19
  • Customer service15
  • Excuses13
  • Poor customer service10
  • Paying for services not received5
Delete
  • 0 ISSUES RESOLVED
  • 94 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $7.7K AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Concept 4
  • Fax service is ok 1
  • Web site 1
  • Supposed services 1

Customers don't like

  • Poor customer service9
  • Tech team couldnt fix issues6
  • Fax service didnt work5
  • Scam artist3
  • Wasted an hour of my life again3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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