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Charter Communications

Telecommunications
  • 3 ISSUES RESOLVED
  • 1010 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 7
  • Telling them off 4
  • Some people on phone are ok 4
  • Internet speed 4
  • Couple of their reps were fine but never followed up 4

Customers don't like

  • Customer service30
  • Very poor customer service7
  • Service6
  • Excuses6
  • Poor customer service and careless about customer time wasted3
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Primus Canada

Telecommunications
  • 1 ISSUES RESOLVED
  • 433 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Price 13
  • Unlimited available internet 11
  • Price the best 4
  • Tech support 2
  • Simple billing via email and downloadable invoice 2

Customers don't like

  • Worst customer service8
  • Poorest follow up with customers8
  • Customer service7
  • Customer service lies5
  • Incompetent4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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