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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 852 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 7
  • Some people on phone are ok 4
  • Telling them off 4
  • Couple of their reps were fine but never followed up 3
  • Picture 3

Customers don't like

  • Very poor customer service19
  • Customer service16
  • Excuses13
  • Poor customer service10
  • Paying for services not received5
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Primus Canada

Telecommunications
  • 1 ISSUES RESOLVED
  • 317 TOTAL REVIEWS
  • $51.1K CLAIMED LOSSES
  • $647 AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Price 10
  • Unlimited available internet 10
  • Price the best 3
  • Original price 1
  • Simple billing via email and downloadable invoice 1

Customers don't like

  • Waste of time13
  • Poorest follow up with customers10
  • Worst customer service10
  • Incompetent8
  • Worst customer service ever8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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