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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 911 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 7
  • Some people on phone are ok 4
  • Telling them off 4
  • Couple of their reps were fine but never followed up 3
  • Picture 3

Customers don't like

  • Customer service7
  • Very poor customer service7
  • Excuses6
  • Poor customer service5
  • Service4
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Primus Canada

Telecommunications
  • 1 ISSUES RESOLVED
  • 354 TOTAL REVIEWS
  • $150K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Unlimited available internet 11
  • Price 10
  • Price the best 3
  • Original price 2
  • Traditional land line 1

Customers don't like

  • Poorest follow up with customers8
  • Worst customer service7
  • Incompetent4
  • Slow connection all day long3
  • Worst customer service ever3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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