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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 882 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 7
  • Some people on phone are ok 4
  • Telling them off 4
  • Couple of their reps were fine but never followed up 3
  • Picture 3

Customers don't like

  • Very poor customer service7
  • Customer service6
  • Excuses6
  • Poor customer service5
  • Service4
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Mediacom

Telecommunications
  • 0 ISSUES RESOLVED
  • 602 TOTAL REVIEWS
  • $94.8K CLAIMED LOSSES
  • $615 AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Customer service 4
  • Sales guy and manager 3
  • Pleasant technician 2
  • When it worked once 2
  • Service when it worked a 2

Customers don't like

  • No one resolves the problem7
  • How poor customer service is6
  • Issue was not resolved6
  • Unable to resolve problem6
  • No one resolves problem5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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