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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 834 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 5
  • Some people on phone are ok 4
  • Picture 3
  • Telling them off 3
  • Price 2

Customers don't like

  • Very poor customer service19
  • Customer service14
  • Excuses13
  • Poor customer service10
  • Paying for services not received5
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Mediacom

Telecommunications
  • 0 ISSUES RESOLVED
  • 576 TOTAL REVIEWS
  • $90.1K CLAIMED LOSSES
  • $609 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Customer service 4
  • Pleasant technician 2
  • Sales guy and manager 2
  • Tech who came to the house who was professional and polite 1
  • When it worked once 1

Customers don't like

  • Issue was not resolved11
  • How poor customer service is10
  • No one resolves problem10
  • No one resolves the problem10
  • Poor customer service7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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