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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 832 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
  • Internet is only good thing 7
  • Some people on phone are ok 4
  • Telling them off 4
  • Couple of their reps were fine but never followed up 3
  • Picture 3

Customers don't like

  • Very poor customer service17
  • Customer service14
  • Excuses11
  • Poor customer service8
  • Paying for services not received5
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Match

Media
  • 0 ISSUES RESOLVED
  • 145 TOTAL REVIEWS
  • $48.5K CLAIMED LOSSES
  • $782 AVERAGE LOSS
1.3
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
  • Horrendous 5
  • I like the site until i got scammed again 2
  • Nothing at all 2
  • Simplicity of website 1
  • What was promised 1

Customers don't like

  • Was catfished and no refund or caring by rep9
  • Being charged without permission7
  • Especially no refund6
  • Customer service5
  • Unclear policy5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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