PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Charter Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications
Charter Communications

Frontier Communications and Charter Communications Overview

Total reviews 3214 1185
Company responses 1086 0
Issues resolved 20 3

Frontier Communications and Charter Communications Consumer Ratings

Rank
256 out of 1440 in Telecommunications category
204 out of 1440 in Telecommunications category
Customer service
286 in category
159 in category
Product or Service Quality
299 in category
141 in category
Billing Practices
278 in category
148 in category
Price Affordability
351 in category
309 in category

Frontier Communications and Charter Communications Rating Details

Customer service
1.2 (1809 reviews)
1.5 (373 reviews)
Reviewer's quote

...I called customer service and they had a recorded message about it. No wonder so many people are going to streaming services. You can get only channels that you want without subscribing to a bunch of crap that you never watch! Im cuttin the cord of this sucky bankrupt service!..

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IT HAS GOT TO THE POINT THAT CHARTER HAS THE TOTAL LACK OF CUSTOMER SERVICE . THEY DON'T GIVE A DXXX ABOUT YOUR SERVICE OR YOUR PROBLEM WITH THERE COMPANY. THEY LIE THEY TAKE YOUR MONEY AND THEY CANCEL YOUR REPAIR APPT...

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Product or Service Quality
1.3 (1557 reviews)
1.9 (338 reviews)
Reviewer's quote

...Seven days of pending for a service ticket to be created seems rediculous to me. I went from being inconvenienced to truly mad at this company. In 2020 this has happened to us four or five times in 2020, which is essentially a cumulative month of no service..

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...THERE IS NONE! I need to cancel service I took for my son who is mentally ill. I pay for it but it is in his name and They probably will want to talk to him which is impossible. The say cancel at anytime but they make it impossible to do so..

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Billing Practices
1.2 (1469 reviews)
1.7 (300 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

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00 plus the additional 2 calls to cancel the service and correct the billing. So I will send the invoice once those two tasks have been completed. The entire time I am hearing their stupid hold music and the statement about how they are always providing service when we need it most well that has...

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Price Affordability
1.4 (1450 reviews)
1.6 (316 reviews)
Reviewer's quote

We watched AXS on a regular basis and with the loss of this channel we feel there should be some kind of reduction in price. Who dropped the ball on this, Frontier?? We feel like weve been definitely screwed by you and what you have left is not worth the exorbitant amount were paying. Please get...

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...even watch a movie with out it buffering so I called it to change it then they send me a new promotion in the mail for cable and internet for the price of what I’m paying for just internet I’ve spoke to 7 people today just for them to tell me I had to speak with a different department to get it changed so I could get the promotion the last man I spoke to even told me the price I would be paying after they changed the promotion just for me to get on the phone and the department...

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Frontier Communications and Charter Communications Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Internet is only good thing
  • Some people on phone are ok
  • Telling them off
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Customer service
  • Very poor customer service
  • Service

Frontier Communications and Charter Communications Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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5

I have been having the identical issue as review #534205by anonymous. Repeated outages at the worst possible times. I'...

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5

I need my internet restored and it didn't come on yet

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5

The absolute best!!!!! I called about my package; they fixed my issue and were able to give me an even better package...

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Frontier Communications and Charter Communications Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

How many ways does charter suck? Too many to list, earliest appointments are always 3 days away, then they don't show...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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1

Was looking for basic price quotations for a business bundle package and decided to use the online chat. I have not move...

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Frontier Communications and Charter Communications Latest Reviews

Recent published reviews
1.2

You have a horrid company. I do not understand how you are in business.

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No votes

Can I get the one from NYC, Chicago, or other major cities? Buffalo's Spectrum newscast sucks and I feel cheated that I...

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1.2

We experience internet outages for four to five days at a time, and Frontier tells us to just wait another 48 hours and...

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No votes

I am filling a complaint with the horrible insulation of the cable.
Location is 3848 S. Clark, Mexico, Mo.
Problem:
1.The t...

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Frontier Communications and Charter Communications Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (696 reviews)
  • Frontier Communications Internet Service (502 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Charter Communications Internet Service (220 reviews)
  • Charter Communications Tv Service (90 reviews)
  • Charter Communications Bundle (86 reviews)