PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Charter Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications
Charter Communications

Frontier Communications and Charter Communications Overview

Total reviews
3092
1157
Company responses
954
0
Issues resolved
19
3

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3092 reviews. It is 1935 reviews more than Charter Communications received since Oct 22, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Communications customer support team than with Charter Communications customer service.

Frontier Communications and Charter Communications Consumer Ratings

Rank
225 out of 1909 in Telecommunications category
182 out of 1909 in Telecommunications category
Customer service
262 in category
134 in category
Product or Service Quality
265 in category
120 in category
Billing Practices
245 in category
122 in category

According to consumer ratings and reviews, Charter Communications ranks 43 points higher in the Telecommunications category than Frontier Communications. People gave Frontier Communications 1.2 stars for Customer service criterion in Telecommunications category and it is 307 points higher than the worst rated brand in this category. At the same time, Charter Communications was rated 1.5 stars for Customer service criterion in this category and it is 435 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Charter Communications has a higher rating than Frontier Communications. Regarding Billing Practices criterion, consumers gave Frontier Communications 1.2 stars and it is 57% greater than other in category. Charter Communications however was rated 1.8 stars and it is 79% greater than other in category.

Frontier Communications and Charter Communications Rating Details

Customer service
1.2 (1726 reviews)
1.5 (360 reviews)
Reviewer's quote

...Terrible customer service. Lost 11 days of work due to failed internet. Tech was 3 hours late on the first time they came out and all he did was replace the modem and it was fine for about a week...

Thomas C

...They lied to get me to switch and I hate them and their evil so-called lying customer service. They will tell you anything to get you off the phone and think it's your device. Their only solution is to reset the equipment which never works...

Jamyia
Product or Service Quality
1.3 (1484 reviews)
1.9 (326 reviews)
Reviewer's quote

...I cancelled work order on new account and got service elsewhere but they still billed me on account closed by them. I understand I could owe IF I closed account but I shouldnt owe IF they close my account..

Mark B

...Bizarre conversations, wrong info, wrong equipment, inability to execute proper service orders, and a general *** attitude. Sling TV has saved me from any future headaches from this terrible company..

Alex G
Billing Practices
1.2 (1402 reviews)
1.8 (289 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

Kentavious

I cancelled my service with Charter, found out they were still Billing me $103 a month. I called, they apologized profusely and said they couldn’t find my returned IPhone & could I provide the tracking number (from their mailed return label?!) I went to the store where I mailed it & confirmed it...

Elizabeth J

Frontier Communications and Charter Communications Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Internet is only good thing
  • Some people on phone are ok
  • Telling them off
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Customer service
  • Very poor customer service
  • Service

Frontier Communications and Charter Communications Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

5

I have been having the identical issue as review #534205by anonymous. Repeated outages at the worst possible times. I'...

Frontier Communications and Charter Communications Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

1

How many ways does charter suck? Too many to list, earliest appointments are always 3 days away, then they don't show...

Frontier Communications and Charter Communications Latest Reviews

Recent published reviews
1

They canceled my account (internet) when I ported my phone over. They said it would take 4 days to open new account. I...

Read all 3092 reviews
1.1

A company of this size and wealth has to try pretty hard to screw up everything, but Charter manages. Bizarre...

Read all 1157 reviews

Frontier Communications and Charter Communications Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (687 reviews)
  • Frontier Communications Internet Service (488 reviews)
  • Frontier Communications Bundle (294 reviews)
  • Charter Communications Internet Service (215 reviews)
  • Charter Communications Tv Service (90 reviews)
  • Charter Communications Bundle (86 reviews)