PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Charter Communications and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Charter Communications
Frontier Communications

Charter Communications and Frontier Communications Overview

Total reviews 1208 3461
Company responses 0 1203
Issues resolved 4 24

Charter Communications and Frontier Communications Consumer Ratings

Rank
423 out of 2019 in Telecommunications category
659 out of 2019 in Telecommunications category
Customer service
346 in category
532 in category
Product or Service Quality
270 in category
538 in category
Price Affordability
512 in category
575 in category
Diversity of Products or Services
355 in category
527 in category

Charter Communications and Frontier Communications Rating Details

Customer service
1.5
(384 reviews)
1.2
(1942 reviews)
Reviewer's quote

AKA Spectrum, has a track record of terrible customer service across the board re: technical support. Voice recognition does not expedite getting human help, and the rep. , just creates a ticket or passes a customer on to another rep or a manager, if they ask...

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...Worse, calling them revealed that the customer service office had closed at 5 p. m. ET...

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Product or Service Quality
1.9
(349 reviews)
1.3
(1680 reviews)
Reviewer's quote

Customer service is terrible. Two different representatives have put me on hold and eventually hung up..

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Their internet service is not even third world and goes out now, fairly regularly. When I call them, it is always my equipment as per them, that is at fault, yet in the end, for the past 7 years, it has been 100% their fault each and every time. Their website is worthless for complaints and their...

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Price Affordability
1.7
(328 reviews)
1.5
(1556 reviews)
Reviewer's quote

...even watch a movie with out it buffering so I called it to change it then they send me a new promotion in the mail for cable and internet for the price of what Iโ€™m paying for just internet Iโ€™ve spoke to 7 people today just for them to tell me I had to speak with a different department to get it changed so I...

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...Are service standards required and directed to be a part of the price before taxes charge. And are not be presented as a tack on fee. When presenting service charges on a consumer's bill...

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Diversity of Products or Services
1.9
(319 reviews)
1.5
(1480 reviews)
Reviewer's quote

So Because I Cancelled My Other Services, They Raised The Cost Of Internet To $80 / Month. Internet Speeds Are Okay, But Every Single Night Anywhere From 11 P:M To 2 A:M The Internet Goes Down. I Originally Thought There Was A Problem With My Router Or Modem, So I Would Restart The Both Of Them,...

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Who in this day in age can go without internet for 7 days?? I immediately called spectrum to setup new services, within 4 hours my service was up and running. I called to cancel service with frontier and the rep said that I would still have to pay 1 month of service plus a $50 fee. I told her that...

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Charter Communications and Frontier Communications Pros and Cons

Pros
  • Internet is only good thing
  • Some people on phone are ok
  • Telling them off
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Customer service
  • Very poor customer service
  • Service
  • Customer service
  • Very bad customer service
  • Poor service

Charter Communications and Frontier Communications Most Positive Reviews

Top rated reviews
5

I have had these services since it was Time Warner Cable. Had an easy transition from old legacy services to new...

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5

Couch and went on to see the moon of india customer care no one one jehdi ohdi ehdi ohdi ehdi ohdi ehdi ohdi id Customer...

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5

We had our cable coming in to our house buried The contractors did an excellent job.

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5

I am being charged for YouTube tv.
I have cancelled my subscription for YouTube on December 9 2023.
Why am I charged for D...

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Charter Communications and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

This company is the worst. We have company over to watch the Mayweather/Pacquiao fight. As soon as the fight was to...

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1

I got hit today with another price increase, the second in three months. Worse, calling them revealed that the customer...

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1

I have been waiting almost 6 months for my check . They said they would buyout my contract if I signed up. I did and...

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1

After several lengthy outages, due to external issues, I am again without internet service. Called on Monday, 1st...

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Charter Communications and Frontier Communications Latest Reviews

Recent published reviews
4.4

When I finally got to talk with someone, he was difficult to understand because of his accent. He was of no help at all....

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No votes

This customer rep. not only helped me understand what a recent email sent to me meant for me, but helped me by letting...

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No votes

I recently reviewed my credit and found that I owe Charter Communications $165.00 for a debt that occurred while I was...

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No votes

I spent TWO DAYS & OVER NINE HOURS last week to resolve an issue with my bill. I thought it was finally resolved with a...

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