PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Charter Communications and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Charter Communications
Frontier Communications

Charter Communications and Frontier Communications Overview

Total reviews
1157
3084
Company responses
0
947
Issues resolved
3
19

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3084 reviews. It is 1927 reviews more than Charter Communications received since Oct 22, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Communications customer support team than with Charter Communications customer service.

Charter Communications and Frontier Communications Consumer Ratings

Rank
181 out of 1908 in Telecommunications category
226 out of 1908 in Telecommunications category
Customer service
133 in category
262 in category
Product or Service Quality
119 in category
265 in category
Price Affordability
265 in category
307 in category

According to consumer ratings and reviews, Charter Communications ranks 45 points higher in the Telecommunications category than Frontier Communications. People gave Charter Communications 1.5 stars for Customer service criterion in Telecommunications category and it is 437 points higher than the worst rated brand in this category. At the same time, Frontier Communications was rated 1.2 stars for Customer service criterion in this category and it is 308 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Charter Communications has a higher rating than Frontier Communications. Regarding Price Affordability criterion, consumers gave Charter Communications 1.6 stars and it is 54% greater than other in category. Frontier Communications however was rated 1.4 stars and it is 54% worse than other in category.

Charter Communications and Frontier Communications Rating Details

Customer service
1.5 (360 reviews)
1.2 (1721 reviews)
Reviewer's quote

...They lied to get me to switch and I hate them and their evil so-called lying customer service. They will tell you anything to get you off the phone and think it's your device. Their only solution is to reset the equipment which never works...

Jamyia

Customer Service is countless times being asked repeatedly by each new person you talk to requesting the same information. They read from scripts line by line and do not do not listen to your complete explanation of the problem. They jump at the first thing you say and start telling you how the fix...

Marty F
Product or Service Quality
1.9 (326 reviews)
1.3 (1478 reviews)
Reviewer's quote

...Bizarre conversations, wrong info, wrong equipment, inability to execute proper service orders, and a general *** attitude. Sling TV has saved me from any future headaches from this terrible company..

Alex G

After trying a number of times I was locked out of the account for exceeding the maximum tries and told to contact customer service. Today, after more than 10 hrs talking to customer service and tech support over the passed 4 days I still can't access my billing, my number won't work and no one...

James M
Price Affordability
1.6 (306 reviews)
1.4 (1371 reviews)
Reviewer's quote

...even watch a movie with out it buffering so I called it to change it then they send me a new promotion in the mail for cable and internet for the price of what I’m paying for just internet I’ve spoke to 7 people today just for them to tell me I had to speak with a different department to get it changed so I could get the promotion the last man I spoke to even told me the price I would be paying after they changed the promotion just for me to get on the phone and the department...

Destiney J

...Ben quoted a monthly price that was suppose to be $100. 97 before taxes. I was suppose to be put on a 2-year contract and given a $100 gift card after 90 days...

Emilyann

Charter Communications and Frontier Communications Pros and Cons

Pros
  • Internet is only good thing
  • Some people on phone are ok
  • Telling them off
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Customer service
  • Very poor customer service
  • Service
  • Customer service
  • Very bad customer service
  • Poor service

Charter Communications and Frontier Communications Most Positive Reviews

Top rated reviews
5

I have been having the identical issue as review #534205by anonymous. Repeated outages at the worst possible times. I'...

5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Charter Communications and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

How many ways does charter suck? Too many to list, earliest appointments are always 3 days away, then they don't show...

1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Charter Communications and Frontier Communications Latest Reviews

Recent published reviews
1.1

A company of this size and wealth has to try pretty hard to screw up everything, but Charter manages. Bizarre...

Read all 1157 reviews
2

I've paid my bill through their paperless billing for 9 years--including Dec 2019. When I received my January bill 4...

Read all 3084 reviews

Charter Communications and Frontier Communications Products and Services

Most reviewed product and services
  • Charter Communications Internet Service (215 reviews)
  • Charter Communications Tv Service (90 reviews)
  • Charter Communications Bundle (86 reviews)
  • Frontier Communications Customer Care (686 reviews)
  • Frontier Communications Internet Service (488 reviews)
  • Frontier Communications Bundle (293 reviews)