PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Charter Communications and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Charter Communications
Frontier Communications

Charter Communications and Frontier Communications Overview

Total reviews
1180
3185
Company responses
0
1054
Issues resolved
3
20

Charter Communications and Frontier Communications Consumer Ratings

Rank
188 out of 1424 in Telecommunications category
229 out of 1424 in Telecommunications category
Customer service
142 in category
No votes
Product or Service Quality
123 in category
No votes
Price Affordability
281 in category
No votes
Diversity of Products or Services
187 in category
No votes

Charter Communications and Frontier Communications Rating Details

Customer service
1.5 (372 reviews)
No votes
Reviewer's quote

IT HAS GOT TO THE POINT THAT CHARTER HAS THE TOTAL LACK OF CUSTOMER SERVICE . THEY DON'T GIVE A DXXX ABOUT YOUR SERVICE OR YOUR PROBLEM WITH THERE COMPANY. THEY LIE THEY TAKE YOUR MONEY AND THEY CANCEL YOUR REPAIR APPT...

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) Frontier screws up my service every single time they do anything with the account, literally anything. Change your billing address, phone off for a week!! Change who pays the bills, phone shut off for a week!! Move from one apt to another in the same building complex, phone service both apts...

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Product or Service Quality
1.9 (337 reviews)
No votes
Reviewer's quote

Due to the COVID-19, I lost my job now supposedly my Internet went up for after a year of service a whole $20 more. After calling charter and speaking with someone she told me that if I would pay the 65. 99 that was due on the account Before June 1, 2020 that I could call In and they would give me...

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Frontier could not continue to provide service during Covid 19 and refused to enter home to fix. However, they have charged me and put my account into collection for the remaining period of contract that they cannot honor. I have made many calls to speak to incompetent customer reps who do NOT want...

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Price Affordability
1.6 (316 reviews)
No votes
Reviewer's quote

...even watch a movie with out it buffering so I called it to change it then they send me a new promotion in the mail for cable and internet for the price of what I’m paying for just internet I’ve spoke to 7 people today just for them to tell me I had to speak with a different department to get it changed so I could get the promotion the last man I spoke to even told me the price I would be paying after they changed the promotion just for me to get on the phone and the department...

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We watched AXS on a regular basis and with the loss of this channel we feel there should be some kind of reduction in price. Who dropped the ball on this, Frontier?? We feel like weve been definitely screwed by you and what you have left is not worth the exorbitant amount were paying. Please get...

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Diversity of Products or Services
1.9 (308 reviews)
No votes
Reviewer's quote

00 a hour for my services so lets go on the low end with a hour of my time for free currently I will be sending this company an invoice for wasting my time for 4 1/2 hours for $193. 00 plus the additional 2 calls to cancel the service and correct the billing. So I will send the invoice once those...

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-Chris Oh can you provide any corp customer contact number NOT TECH support number, who maybe care to really make different of your customer services, I invest in Frontier, now the stock only worth pennys, I can't sell anymore, but i do like to see the different attitude of this company save the...

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Charter Communications and Frontier Communications Pros and Cons

Pros
  • Internet is only good thing
  • Some people on phone are ok
  • Telling them off
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Customer service
  • Very poor customer service
  • Service
  • Customer service
  • Very bad customer service
  • Poor service

Charter Communications and Frontier Communications Most Positive Reviews

Top rated reviews
5

I have been having the identical issue as review #534205by anonymous. Repeated outages at the worst possible times. I'...

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5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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5

The absolute best!!!!! I called about my package; they fixed my issue and were able to give me an even better package...

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5

I need my internet restored and it didn't come on yet

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Charter Communications and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

How many ways does charter suck? Too many to list, earliest appointments are always 3 days away, then they don't show...

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1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

Was looking for basic price quotations for a business bundle package and decided to use the online chat. I have not move...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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Charter Communications and Frontier Communications Latest Reviews

Recent published reviews
No votes

I just recently viewed my credit report and I have a collection of 608 dollars with the name Charter Communications...

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2.8

I spoke with 4 reps today just to change a phone number. 3 did not help me at all and they gave me 3 different numbers...

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1.4

IT HAS GOT TO THE POINT THAT CHARTER HAS THE TOTAL LACK OF CUSTOMER SERVICE . THEY DON'T GIVE A DXXX ABOUT YOUR SERVICE...

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1.2

For 20 YEARS, I've been forced to deal with these incompetent thieves!!! (They have a monopoly on the market. No other c...

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Charter Communications and Frontier Communications Products and Services

Most reviewed product and services
  • Charter Communications Internet Service (219 reviews)
  • Charter Communications Tv Service (90 reviews)
  • Charter Communications Bundle (86 reviews)
  • Frontier Communications Customer Care (695 reviews)
  • Frontier Communications Internet Service (499 reviews)
  • Frontier Communications Bundle (296 reviews)