PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Charter Communications and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Charter Communications
Frontier Communications

Charter Communications and Frontier Communications Overview

Total reviews
1152
3072
Company responses
0
933
Issues resolved
3
18

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3072 reviews. It is 1920 reviews more than Charter Communications received since Oct 22, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Communications customer support team than with Charter Communications customer service.

Charter Communications and Frontier Communications Consumer Ratings

Rank
179 out of 1946 in Telecommunications category
225 out of 1946 in Telecommunications category
Customer service
137 in category
262 in category
Product or Service Quality
121 in category
269 in category
Price Affordability
268 in category
307 in category

According to consumer ratings and reviews, Charter Communications ranks 46 points higher in the Telecommunications category than Frontier Communications. People gave Charter Communications 1.5 stars for Customer service criterion in Telecommunications category and it is 428 points higher than the worst rated brand in this category. At the same time, Frontier Communications was rated 1.2 stars for Customer service criterion in this category and it is 303 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Charter Communications has a higher rating than Frontier Communications. Regarding Price Affordability criterion, consumers gave Charter Communications 1.6 stars and it is 53% greater than other in category. Frontier Communications however was rated 1.4 stars and it is 54% worse than other in category.

Charter Communications and Frontier Communications Rating Details

Customer service
1.5 (357 reviews)
1.2 (1716 reviews)
Reviewer's quote

...tell me it’s no way for it to be changed and it was nothing they could do advised me to go into the store I’ve been on the phone with customer service all day not the *** store no one wanted to take of for the wrong doing and my time being wasted all damn day is ridiculous terrible...

Destiney J

When I called Customer service they advised me to take it to UPS marked "return to sender" unfortunately Frontier doesn't have an account with UPS, so they can't just return it to the sender. After installation, II tried for a month to set up an account and with every call I was informed that they...

Caillou
Product or Service Quality
1.9 (323 reviews)
1.3 (1472 reviews)
Reviewer's quote

sorry this was obviously written after od nee on phone numerous times n not helped but tech they sent found myproblem was not just disconnecting mine but packer loss at NID caused by mypoor splicing or cable on to an old comms tie that wasn’t fully sealed/terminated causing TCP/Ip retransmits due...

Zymier

poor internet speed...outdated lines...still looking at a broken telephone pole...box at end of road is open with wires hanging out ticket was never taken care of. Around here if repairman likes you ...you get more speed.

Mickie E
Price Affordability
1.6 (301 reviews)
1.4 (1364 reviews)
Reviewer's quote

I've been reading reading reviews and the main complaint is price hike. OF COURSE prices go up after the first 6 months. It's the pros vs cons of not having a contract...

Jennasi w

Frontier claims that their advertised Internet service price of $39. 99 is not misleading even though they absolutely require the customer to pay a $10 equipment rental fee even then the rented equipment is not possessed or used by the customer. Frontier Communications is providing Internet Service...

clint l

Charter Communications and Frontier Communications Pros and Cons

Pros
  • Internet is only good thing
  • Some people on phone are ok
  • Telling them off
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Customer service
  • Very poor customer service
  • Service
  • Customer service
  • Very bad customer service
  • Poor service

Charter Communications and Frontier Communications Most Positive Reviews

Top rated reviews
5

I have been having the identical issue as review #534205by anonymous. Repeated outages at the worst possible times. I'...

5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Charter Communications and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

How many ways does charter suck? Too many to list, earliest appointments are always 3 days away, then they don't show...

1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Charter Communications and Frontier Communications Latest Reviews

Recent published reviews
1

I’ve haven’t had this service a week and have been lied to multiple times when I got the service I was told I had the...

Read all 1152 reviews

I was on the phone for over an hour and a half waiting finally talk to three people finally got to cancel the equipment...

Read all 3072 reviews

Charter Communications and Frontier Communications Products and Services

Most reviewed product and services
  • Charter Communications Internet Service (215 reviews)
  • Charter Communications Tv Service (89 reviews)
  • Charter Communications Bundle (85 reviews)
  • Frontier Communications Customer Care (595 reviews)
  • Frontier Communications Internet Service (475 reviews)
  • Frontier Communications Bundle (275 reviews)