Charter Communications vs Frontier Communications

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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 822 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 7
  • Some people on phone are ok 4
  • Couple of their reps were fine but never followed up 3
  • Telling them off 3
  • Picture 3

Customers don't like

  • Very poor customer service19
  • Customer service15
  • Excuses13
  • Poor customer service10
  • Paying for services not received5

Products by Charter Communications

No items

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Frontier Communications

Telecommunications
Has verified representatives
  • 8 ISSUES RESOLVED
  • 471 COMPANY RESPONSES
  • 1781 TOTAL REVIEWS
  • $2.3M CLAIMED LOSSES
  • $5.1K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Firing frontier 10
  • Nothing so far 10
  • When it was verizon 9
  • Service technicians 8
  • friendly Customer service 7

Customers don't like

  • Very bad customer service94
  • Poor service28
  • False billing pratice25
  • Poor communication18
  • False representation17

Products by Frontier Communications

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Anonymous Long Beach, California, United States #1179013
tv picture quality comparisons?
lanline service opinions?