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Charter Communications

Telecommunications
  • 3 ISSUES RESOLVED
  • 1010 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
  • Internet is only good thing 7
  • Telling them off 4
  • Some people on phone are ok 4
  • Internet speed 4
  • Couple of their reps were fine but never followed up 4

Customers don't like

  • Customer service30
  • Very poor customer service7
  • Service6
  • Excuses6
  • Poor customer service and careless about customer time wasted3
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Eharmony

Media
Has verified representatives
  • 1 ISSUES RESOLVED
  • 59 COMPANY RESPONSES
  • 370 TOTAL REVIEWS
  • $34.5K CLAIMED LOSSES
  • $338 AVERAGE LOSS
1.8
Customer service
Diversity of Products or Services
Website
  • Profile design 3
  • Easy to use website 2
  • Website lay-out 1
  • Matching process 1
  • Local matches in 1st month 1

Customers don't like

  • Acted like it was all my fault4
  • Service3
  • Send matches that are not matches3
  • Fail to do what they claim they do3
  • Being ripped off3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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