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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 882 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
  • Internet is only good thing 7
  • Some people on phone are ok 4
  • Telling them off 4
  • Couple of their reps were fine but never followed up 3
  • Picture 3

Customers don't like

  • Very poor customer service7
  • Customer service6
  • Excuses6
  • Poor customer service5
  • Service4
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Eharmony

Media
  • 1 ISSUES RESOLVED
  • 259 TOTAL REVIEWS
  • $33.1K CLAIMED LOSSES
  • $360 AVERAGE LOSS
1.4
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
  • Profile design 3
  • Easy to use website 2
  • None 2
  • Local matches in 1st month 1
  • Website lay-out 1

Customers don't like

  • Acted like it was all my fault4
  • Auto renewal does not turn off3
  • Fail to do what they claim they do3
  • Send matches that are not matches3
  • Service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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