PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Charter Communications and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Charter Communications
Directv

Charter Communications and Directv Overview

Total reviews
1157
12996
Company responses
0
0
Issues resolved
3
40

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12996 reviews. It is 11839 reviews more than Charter Communications received since Oct 22, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Charter Communications customer support team and Directv customer service.

Charter Communications and Directv Consumer Ratings

Rank
181 out of 1908 in Telecommunications category
220 out of 1908 in Telecommunications category
Customer service
133 in category
168 in category
Product or Service Quality
119 in category
146 in category
Price Affordability
265 in category
263 in category

According to consumer ratings and reviews, Charter Communications ranks 39 points higher in the Telecommunications category than Directv. People gave Charter Communications 1.5 stars for Customer service criterion in Telecommunications category and it is 437 points higher than the worst rated brand in this category. At the same time, Directv was rated 1.4 stars for Customer service criterion in this category and it is 402 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Charter Communications has a higher rating than Directv. Regarding Price Affordability criterion, consumers gave Charter Communications 1.6 stars and it is 54% greater than other in category. Directv however was rated 1.7 stars and it is 54% greater than other in category.

Charter Communications and Directv Rating Details

Customer service
1.5 (360 reviews)
1.4 (4145 reviews)
Reviewer's quote

...They lied to get me to switch and I hate them and their evil so-called lying customer service. They will tell you anything to get you off the phone and think it's your device. Their only solution is to reset the equipment which never works...

Jamyia

Prior to the AT&;;;;;;;;;;;;;;;;;T takeover, their customer service was great, if I had any billing issues they were always resolved to my satisfaction and with great customer service, they made me feel like a valued customer. Fast forward to present day under...

Alanda
Product or Service Quality
1.9 (326 reviews)
1.8 (3786 reviews)
Reviewer's quote

...Bizarre conversations, wrong info, wrong equipment, inability to execute proper service orders, and a general *** attitude. Sling TV has saved me from any future headaches from this terrible company..

Alex G

I am canceling all services today! I am so SICK of calling customer service for technical and/or billing problems and constantly being rerouted and told to wait for transfer etc. Today when I called, I was told, "We do not have a record of that account. " WHAT? I'm WATCHING TV RIGHT NOW as we speak...

Kimberly M
Price Affordability
1.6 (306 reviews)
1.7 (3564 reviews)
Reviewer's quote

...even watch a movie with out it buffering so I called it to change it then they send me a new promotion in the mail for cable and internet for the price of what I’m paying for just internet I’ve spoke to 7 people today just for them to tell me I had to speak with a different department to get it changed so I could get the promotion the last man I spoke to even told me the price I would be paying after they changed the promotion just for me to get on the phone and the department...

Destiney J

...They raised our price on the 13th month to almost double. This after they installed the wrong boxes, we had the main one and then two others in different parts of the houses. These folks couldn't tell the truth if it came notarized on their tongues...

PissedConsumer1727154

Charter Communications and Directv Pros and Cons

Pros
  • Internet is only good thing
  • Some people on phone are ok
  • Telling them off
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Very poor customer service
  • Service
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Charter Communications and Directv Most Positive Reviews

Top rated reviews
5

I have been having the identical issue as review #534205by anonymous. Repeated outages at the worst possible times. I'...

5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Charter Communications and Directv Most Critical Reviews

Lowest rated reviews
1

How many ways does charter suck? Too many to list, earliest appointments are always 3 days away, then they don't show...

1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Charter Communications and Directv Latest Reviews

Recent published reviews
1.1

A company of this size and wealth has to try pretty hard to screw up everything, but Charter manages. Bizarre...

Read all 1157 reviews
1

I have been a customer for 16 years. We own 3 homes, a total of 15 TVs. I am canceling all services today! I am so SICK...

Read all 12996 reviews

Charter Communications and Directv Products and Services

Most reviewed product and services
  • Charter Communications Internet Service (215 reviews)
  • Charter Communications Tv Service (90 reviews)
  • Charter Communications Bundle (86 reviews)
  • Directv Tv Service (2706 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1227 reviews)