PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Charter Communications and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Charter Communications
Directv

Charter Communications and Directv Overview

Total reviews 1178 13315
Company responses 0 0
Issues resolved 3 41

Charter Communications and Directv Consumer Ratings

Rank
251 out of 1460 in Telecommunications category
252 out of 1460 in Telecommunications category
Customer service
180 in category
200 in category
Product or Service Quality
146 in category
172 in category
Price Affordability
314 in category
309 in category
Diversity of Products or Services
204 in category
135 in category

Charter Communications and Directv Rating Details

Customer service
1.5 (373 reviews)
1.4 (4300 reviews)
Reviewer's quote

IT HAS GOT TO THE POINT THAT CHARTER HAS THE TOTAL LACK OF CUSTOMER SERVICE . THEY DON'T GIVE A DXXX ABOUT YOUR SERVICE OR YOUR PROBLEM WITH THERE COMPANY. THEY LIE THEY TAKE YOUR MONEY AND THEY CANCEL YOUR REPAIR APPT...

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...Missing receiver still on bill so called and was told by DTV Customer service that it was our responsibility to track down the receiver with FedEx. We've made several calls to FedEx to no avail. They keep taking the info but never calling back...

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Product or Service Quality
1.9 (338 reviews)
1.8 (3932 reviews)
Reviewer's quote

...THERE IS NONE! I need to cancel service I took for my son who is mentally ill. I pay for it but it is in his name and They probably will want to talk to him which is impossible. The say cancel at anytime but they make it impossible to do so..

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...This not service..

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Price Affordability
1.6 (316 reviews)
1.6 (3710 reviews)
Reviewer's quote

...even watch a movie with out it buffering so I called it to change it then they send me a new promotion in the mail for cable and internet for the price of what I’m paying for just internet I’ve spoke to 7 people today just for them to tell me I had to speak with a different department to get it changed so I could get the promotion the last man I spoke to even told me the price I would be paying after they changed the promotion just for me to get on the phone and the department...

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Each time, I have been promised either a specific price that was never actually given to me, or told that a special note had been added to my account to ensure that if I just call the Loyalty Team, they will see the note and offer the best pricing available for being such a loyal customer. Suffice...

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Diversity of Products or Services
1.9 (310 reviews)
2 (3897 reviews)
Reviewer's quote

So Because I Cancelled My Other Services, They Raised The Cost Of Internet To $80 / Month. Internet Speeds Are Okay, But Every Single Night Anywhere From 11 P:M To 2 A:M The Internet Goes Down. I Originally Thought There Was A Problem With My Router Or Modem, So I Would Restart The Both Of Them,...

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I have been fraudulently charged for 3 months for services I didnt order nor am I receiving. I have tried for 3 months to get these charges removed. Just yesterday I was on the phone with them for over 2 hours, again unsuccessfully! The last representative I talked to said he cant find my account...

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Charter Communications and Directv Pros and Cons

Pros
  • Internet is only good thing
  • Some people on phone are ok
  • Telling them off
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Very poor customer service
  • Service
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Charter Communications and Directv Most Positive Reviews

Top rated reviews
5

I have been having the identical issue as review #534205by anonymous. Repeated outages at the worst possible times. I'...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

The absolute best!!!!! I called about my package; they fixed my issue and were able to give me an even better package...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Charter Communications and Directv Most Critical Reviews

Lowest rated reviews
1

How many ways does charter suck? Too many to list, earliest appointments are always 3 days away, then they don't show...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

Was looking for basic price quotations for a business bundle package and decided to use the online chat. I have not move...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Charter Communications and Directv Latest Reviews

Recent published reviews
1

I've Been A Charter Spectrum Customer For 6 Years Now. I Moved To An Apartment After My Divorce, And Of Course Charter...

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1.1

I am tired of the blocking of my local channels because you want more money. I pay extra for the local stations and you...

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1.7

I am really disappointed that they removed the Walton's at 8 pm PST,and put on Cheers.

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2

Nowata nursing center in Nowata Oklahoma has your tv service. When you installed the service you left the service...

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Charter Communications and Directv Products and Services

Most reviewed product and services
  • Charter Communications Internet Service (219 reviews)
  • Charter Communications Tv Service (90 reviews)
  • Charter Communications Bundle (86 reviews)
  • Directv Tv Service (2733 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Tv Package (1019 reviews)