PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Charter Communications and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Charter Communications
Directv

Charter Communications and Directv Overview

Total reviews
1152
12966
Company responses
0
0
Issues resolved
3
40

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12966 reviews. It is 11814 reviews more than Charter Communications received since Oct 22, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Charter Communications customer support team and Directv customer service.

Charter Communications and Directv Consumer Ratings

Rank
179 out of 1946 in Telecommunications category
219 out of 1946 in Telecommunications category
Customer service
137 in category
173 in category
Product or Service Quality
121 in category
150 in category
Price Affordability
268 in category
266 in category

According to consumer ratings and reviews, Charter Communications ranks 40 points higher in the Telecommunications category than Directv. People gave Charter Communications 1.5 stars for Customer service criterion in Telecommunications category and it is 428 points higher than the worst rated brand in this category. At the same time, Directv was rated 1.4 stars for Customer service criterion in this category and it is 392 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Charter Communications has a higher rating than Directv. Regarding Price Affordability criterion, consumers gave Charter Communications 1.6 stars and it is 53% greater than other in category. Directv however was rated 1.7 stars and it is 53% greater than other in category.

Charter Communications and Directv Rating Details

Customer service
1.5 (357 reviews)
1.4 (4134 reviews)
Reviewer's quote

...tell me it’s no way for it to be changed and it was nothing they could do advised me to go into the store I’ve been on the phone with customer service all day not the *** store no one wanted to take of for the wrong doing and my time being wasted all damn day is ridiculous terrible...

Destiney J

...99/month with free HBO for life as long as I had my cellphone service with AT&T. Now I have never changed my cellular plan. I have been on the unlimited family plan for over 6 years now with 7 phone lines on my account plus a home line plus AT&T internet in my home...

Donnita
Product or Service Quality
1.9 (323 reviews)
1.8 (3774 reviews)
Reviewer's quote

sorry this was obviously written after od nee on phone numerous times n not helped but tech they sent found myproblem was not just disconnecting mine but packer loss at NID caused by mypoor splicing or cable on to an old comms tie that wasn’t fully sealed/terminated causing TCP/Ip retransmits due...

Zymier

Called to see about getting bill lowered. Luke asked what channels I watched and I told him.He said sure after a few minutes he came back and yes he could put me in family package for $55 a month.I quoted the channels (only 6 of them is all we watch) he said yes.Well today I only have 2 channels...

Corliss
Price Affordability
1.6 (301 reviews)
1.7 (3552 reviews)
Reviewer's quote

I've been reading reading reviews and the main complaint is price hike. OF COURSE prices go up after the first 6 months. It's the pros vs cons of not having a contract...

Jennasi w

... an email that they FAIL TO INFORM YOU WILL BE SENT! They rope you into staying with their company by saying they will credit your account, give you a special price for your services, and even not bill you for a month....

Amanda N

Charter Communications and Directv Pros and Cons

Pros
  • Internet is only good thing
  • Some people on phone are ok
  • Telling them off
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Very poor customer service
  • Service
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Charter Communications and Directv Most Positive Reviews

Top rated reviews
5

I have been having the identical issue as review #534205by anonymous. Repeated outages at the worst possible times. I'...

5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Charter Communications and Directv Most Critical Reviews

Lowest rated reviews
1

How many ways does charter suck? Too many to list, earliest appointments are always 3 days away, then they don't show...

1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Charter Communications and Directv Latest Reviews

Recent published reviews
1

I’ve haven’t had this service a week and have been lied to multiple times when I got the service I was told I had the...

Read all 1152 reviews
1

They are theives. They will quote you a price and never honor it! You'll be on the phone every month talking to some...

Read all 12966 reviews

Charter Communications and Directv Products and Services

Most reviewed product and services
  • Charter Communications Internet Service (215 reviews)
  • Charter Communications Tv Service (89 reviews)
  • Charter Communications Bundle (85 reviews)
  • Directv Tv Service (2703 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1222 reviews)