PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Claires and Charming Charlie as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Claires
Charming Charlie

Claires and Charming Charlie Overview

Total reviews 372 175
Company responses 0 0
Issues resolved 5 1

Claires and Charming Charlie Consumer Ratings

Rank
148 out of 856 in Jewelry and Accessories category
152 out of 856 in Jewelry and Accessories category
Customer service
73 in category
112 in category
Product or Service Quality
105 in category
65 in category
Price Affordability
140 in category
58 in category
Website
114 in category
167 in category

Claires and Charming Charlie Rating Details

Customer service
1.7 (174 reviews)
1.3 (92 reviews)
Reviewer's quote

To top it off the manager or whomever she was laughed like it was a joke what poor customer service she had . She was so focus of firing a employee that by the way i think she was pregnant , infront of many customers that she did not greeted anyone of us . If you're going to terminate anyone please...

Read full review

...Their customer service couldnt care less that I lost money shopping with them. Issuing a refund should be very simple, but they just dont care to bother. Unbelievable..

Read full review
Product or Service Quality
1.7 (155 reviews)
2.2 (69 reviews)
Reviewer's quote

...She was great to talk to and considering I do not go into that store very often , first time there actually because I do not live in Halifax , Emily gave great customer service. I highly recommend her to be recognized..

Read full review

...Their customer service email continues to be sent back to me as "undeliverable". Phone numbers are nonexistent for them and the local store has permanently closed. So what is a consumer to do?..

Read full review
Price Affordability
2.2 (142 reviews)
3 (57 reviews)
Reviewer's quote

Jo Witt 1:28 PM (31 minutes ago) to me Made an order online, and the final price was not displayed during the checkout process nor after making the purchase--I learned the final price in a confirmation email from PayPal. With the cost of shipping, the items were way overpriced. I Immediately...

Read full review

...Would you be willing to make that frame for me to place in my prescription glasses? This is the lens and what would be the price. ? Ha e you ever thought of adding this to your business..

Read full review
Website
2.3 (141 reviews)
1.8 (62 reviews)
Reviewer's quote

I purchased a Glow-in-the-dark hair extensions for my little sister from their website. I never shopped at Claire's before, so I had no presumptions before making my purchase. My little sister wanted these hair extensions that supposedly glow in the dark...

Read full review

I ordered 4 items from their website in the middle of December ‘17. After not receiving my order or a shipment notification for 4 weeks, I called their customer service. Turns out they just failed to process my order and because of that they had already sold out of 2 of the items I purchased! I...

Read full review

Claires and Charming Charlie Pros and Cons

Pros
  • When i am in with my girls they are always friendly
  • I feel cheated and robbed
  • Will never use your shop again
  • Products
  • Product
  • I liked the way the products were displayed
Cons
  • Unprofessional workers
  • Rudeness
  • Services
  • Customer service
  • Useless customer service
  • Customer service and receiving empty box

Claires and Charming Charlie Most Positive Reviews

Top rated reviews
5

I bought a shopkins umbrella which I had to return due to slash marks all over it, probably from being unpacked in the...

Read full review
5

Nina at Coconut Creek store is awesome and a true asset for the company
Crystal at Delray store is very helpful and sweet

Read full review
5

On my wedding day may 8th 2018 I went to Claires Auburn Mall, Auburn, mass and was helped by Hailey. She was AWESOME!...

Read full review
5

Good afternoon, I tried to contact you regarding making a frame for me from my real glasses. I purchased a pair of sun...

Read full review

Claires and Charming Charlie Most Critical Reviews

Lowest rated reviews
1

I was a store manager for claires store #5272 Ny,Ny,5815 Edgewater nj, and 3485 willowbrook nj. for over 3.5yrs. During...

Read full review
1

I had ordered online a STUDDED CROSSBODY WRISTLET on 12/7/14 they sent me a $15 off any purchase coupon in the mail so u...

Read full review
1

Claires in Edgewater mall has a manager I believe to be named Bre who has given me an attitude twice now in the two...

Read full review
1

Worst experience ever....employees followed me and my wife throughout the store and kept track of items we were...

Read full review

Claires and Charming Charlie Latest Reviews

Recent published reviews
1

I witness an employee from claires in wrentham was fired in front of many customers . To top it off the manager or...

Read full review
No votes

I am having trouble using a gift card online and this business has been COMPLETELY UNRESPONSIVE. I would recommend NOT...

Read full review
1.6

One ear pierced in middle of lobe. Other ear pierced to inside of lobe. Instrument stuck to my child's ear having...

Read full review
1.8

After placing an order a month ago, Charming Charlie has failed to deliver with no explanation. When I inquire, all I...

Read full review

Claires and Charming Charlie Products and Services

Most reviewed product and services
  • Claires Ear Piercing (78 reviews)
  • Claires Piercing (32 reviews)
  • Claires Manager (23 reviews)
  • Charming Charlie Shipping Service (16 reviews)
  • Charming Charlie Cashier (8 reviews)
  • Charming Charlie Gift Card (7 reviews)