PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forever 21 and Charlotte Russe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Forever 21
Charlotte Russe

Forever 21 and Charlotte Russe Overview

Total reviews
402
233
Company responses
0
0
Issues resolved
1
3

Forever 21 was first mentioned on PissedConsumer on Jan 27, 2008 and since then this brand received 402 reviews. It is 169 reviews more than Charlotte Russe received since Aug 9, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Charlotte Russe customer support team than with Forever 21 customer service.

Forever 21 and Charlotte Russe Consumer Ratings

Rank
504 out of 2304 in Footwear and Clothing category
308 out of 2304 in Footwear and Clothing category
Customer service
396 in category
286 in category
Exchange, Refund and Cancellation Policy
335 in category
187 in category
Website
491 in category
360 in category

According to consumer ratings and reviews, Charlotte Russe ranks 196 points higher in the Footwear and Clothing category than Forever 21. People gave Forever 21 1.2 stars for Customer service criterion in Footwear and Clothing category and it is 566 points higher than the worst rated brand in this category. At the same time, Charlotte Russe was rated 1.5 stars for Customer service criterion in this category and it is 676 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Charlotte Russe has a higher rating than Forever 21. Regarding Website criterion, consumers gave Forever 21 1.9 stars and it is 51% worse than other in category. Charlotte Russe however was rated 2.2 stars and it is 63% greater than other in category.

Forever 21 and Charlotte Russe Rating Details

Customer service
1.2 (133 reviews)
1.5 (103 reviews)
Reviewer's quote

worst experience ever tried calling customer service number but they aren't available and i have to wait till tomorrow..

Maranatha

...I reached out to Charlotte russe customer service via email and of course. They seemed helpful at first and made it seem like they were looking into it..

Sophia
Exchange, Refund and Cancellation Policy
1.3 (115 reviews)
1.8 (86 reviews)
Reviewer's quote

...They said I only returned 11 & basically received less than half of my refund. I am livid. I spoke to representatives more than 4 times & they have yet to resolve my issue...

Shannon S

They refused to let me return them or get merchandise credit even though on the receipt it says that “we will gladly exchange or give merchandise credit within 14 days of purchase”. It was also not clarified when I first purchased the clothes that they can not do refunds. They told me all I could...

Jayvion
Website
1.9 (106 reviews)
2.2 (98 reviews)
Reviewer's quote

They falsely advertise their items as "unavailable", nobody bought item, nobody buys their items or clothes, and item never sell out on their website, warehouse just destroyed items. Items are available they just have a messy glitched up error outdated website. Their items never sell out, and...

PissedConsumer1661390

Then I waited I checked the status again on the website which stated it would be here November 7th, it never arrived. I called customer service which took me 5-6 times to get through and there was a loud fax noise each time I called. The rep told me she wasn't sure where my belongings were and to...

Sadhana

Forever 21 and Charlotte Russe Pros and Cons

Pros
  • Affordable clothes
  • Product variety
  • Jackets
  • Clothing
  • Shoes
  • Clothing in affordable
Cons
  • Customer service
  • Horrific customer service
  • Employees
  • Customer service
  • Lack of assistance that was given to me with my problem
  • Staff attitude

Forever 21 and Charlotte Russe Most Positive Reviews

Top rated reviews
5

Lost card please send another to same address on card thank you

5

Iwas shopping at Charlotte russ glendale galleria ca I had the worst experience ththere signs said 50% off when I went...

Forever 21 and Charlotte Russe Most Critical Reviews

Lowest rated reviews
1

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS...

1

Rude service , talk *** about customer in there headsets makes everyone uncomfortable to shop there to the point I try...

Forever 21 and Charlotte Russe Latest Reviews

Recent published reviews

I placed this order since October and I have been tracking this item up to today December 28th. I received an after pay...

Read all 402 reviews

I used to work for the old Charlotte before bankruptcy. When will I get my w2

Read all 233 reviews

Forever 21 and Charlotte Russe Products and Services

Most reviewed product and services
  • Forever 21 Customer Care (49 reviews)
  • Forever 21 Shipping Service (41 reviews)
  • Forever 21 Gift Card (13 reviews)
  • Charlotte Russe Shipping Service (46 reviews)
  • Charlotte Russe Customer Care (21 reviews)
  • Charlotte Russe Manager (11 reviews)