PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forever 21 and Charlotte Russe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Forever 21
Charlotte Russe

Forever 21 and Charlotte Russe Overview

Total reviews
397
230
Company responses
0
0
Issues resolved
1
3

Forever 21 was first mentioned on PissedConsumer on Jan 27, 2008 and since then this brand received 397 reviews. It is 167 reviews more than Charlotte Russe received since Aug 9, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Charlotte Russe customer support team than with Forever 21 customer service.

Forever 21 and Charlotte Russe Consumer Ratings

Rank
486 out of 2468 in Footwear and Clothing category
298 out of 2468 in Footwear and Clothing category
Customer service
391 in category
No votes
Exchange, Refund and Cancellation Policy
316 in category
No votes
Website
469 in category
No votes

According to consumer ratings and reviews, Charlotte Russe ranks 188 points higher in the Footwear and Clothing category than Forever 21. People gave Forever 21 1.2 stars for Customer service criterion in Footwear and Clothing category and it is 516 points higher than the worst rated brand in this category. Regarding Website criterion, consumers gave Forever 21 1.9 stars and it is 52% worse than other in category.

Forever 21 and Charlotte Russe Rating Details

Customer service
1.2 (131 reviews)
No votes
Reviewer's quote

worst experience ever tried calling customer service number but they aren't available and i have to wait till tomorrow..

Maranatha

Customer services Or cashier in store locate at Coastland Center Mall in Naples Florida 11/21/19 in the morning are so ungently with de customer , she have bad behavior with the customer. I need help to enchange product or asked something in spanish and she respond in bad tone also she abuse of...

Ismel
Exchange, Refund and Cancellation Policy
1.3 (115 reviews)
No votes
Reviewer's quote

My account was still charged. I called again today December 2,I have not received a email again

PissedConsumer1721378

They refused to let me return them or get merchandise credit even though on the receipt it says that “we will gladly exchange or give merchandise credit within 14 days of purchase”. It was also not clarified when I first purchased the clothes that they can not do refunds. They told me all I could...

Jayvion
Website
1.9 (106 reviews)
No votes
Reviewer's quote

They falsely advertise their items as "unavailable", nobody bought item, nobody buys their items or clothes, and item never sell out on their website, warehouse just destroyed items. Items are available they just have a messy glitched up error outdated website. Their items never sell out, and...

PissedConsumer1661390

Then I waited I checked the status again on the website which stated it would be here November 7th, it never arrived. I called customer service which took me 5-6 times to get through and there was a loud fax noise each time I called. The rep told me she wasn't sure where my belongings were and to...

Sadhana

Forever 21 and Charlotte Russe Pros and Cons

Pros
  • Affordable clothes
  • Product variety
  • Jackets
  • Clothing
  • Shoes
  • Clothing in affordable
Cons
  • Customer service
  • Horrific customer service
  • Employees
  • Customer service
  • Lack of assistance that was given to me with my problem
  • Staff attitude

Forever 21 and Charlotte Russe Most Positive Reviews

Top rated reviews
4.8

I purchased 6 Dresses from our Union Gap, Wa. store on October 15 and 19th. I told the clerk I was buying them for my
13...

5

Iwas shopping at Charlotte russ glendale galleria ca I had the worst experience ththere signs said 50% off when I went...

Forever 21 and Charlotte Russe Most Critical Reviews

Lowest rated reviews
1

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS...

1

Rude service , talk *** about customer in there headsets makes everyone uncomfortable to shop there to the point I try...

Forever 21 and Charlotte Russe Latest Reviews

Recent published reviews

Poor customer service. They don’t answer!

Read all 397 reviews
2

Customer services Or cashier in store locate at Coastland Center Mall in Naples Florida 11/21/19 in the morning are so u...

Read all 230 reviews

Forever 21 and Charlotte Russe Products and Services

Most reviewed product and services
  • Forever 21 Customer Care (49 reviews)
  • Forever 21 Shipping Service (40 reviews)
  • Forever 21 Gift Card (13 reviews)
  • Charlotte Russe Shipping Service (46 reviews)
  • Charlotte Russe Customer Care (20 reviews)
  • Charlotte Russe Manager (11 reviews)