PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Paul Fredrick and Charles Tyrwhitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Paul Fredrick
Charles Tyrwhitt

Paul Fredrick and Charles Tyrwhitt Overview

Total reviews 31 19
Company responses 0 0
Issues resolved 0 0

Paul Fredrick and Charles Tyrwhitt Consumer Ratings

Rank
516 out of 2103 in Footwear and Clothing category
673 out of 3121 in E-commerce category
Customer service
No votes
355 in category
Exchange, Refund and Cancellation Policy
No votes
534 in category
Advertised vs Delivered
No votes
369 in category
Product or Service Quality
No votes
226 in category

Paul Fredrick and Charles Tyrwhitt Rating Details

Customer service
No votes
1.3 (6 reviews)
Reviewer's quote

...Customer service is a joke. When you call, all you get is a bunch of excuses and never a straight answer. This company could truly care less about their customer..

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I have written a complaint letter dated 16th August 2019, and still no reply ! Customer Service really 1 star is far to much for the way their staff behave in their Bluewater store, Kent..

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Exchange, Refund and Cancellation Policy
No votes
1 (4 reviews)
Reviewer's quote

...Today 1/31/17 I called to check on the progress and was told I would be getting a refund as the shirt was know longer in stock. As for an explanation I was told I should order sooner and not wait until the end of the season. I will take there advice, as it must have been my fault...

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I have been a longstanding CT customer…I have been a longstanding CT customer for many many years when living in and around London. I love their fantastic products and UK service was exemplary when compared to other tailors and outfitters around the area.However, having recently moved to Singapore...

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Advertised vs Delivered
No votes
1.3 (4 reviews)
Reviewer's quote

...And how can it be that a "shirt company" can't get the shirts advertised on their website? I'll never be tempted again by their fancy website or catalogs..

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Extremely poor customer shipping. Your logstics partner removed my parcel because it was overweight on their plane. The delivery time is way more than the express delivery timeframe. Unacceptable. Sure way to lose international customers.

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Product or Service Quality
No votes
2.3 (4 reviews)
Reviewer's quote

...Lately, its seems something is wrong with the quality of product, shipping and service. Long story short; ordered pair of shoes. Received order; incorrect shoes but making it worse, the shoes were USED!...

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I drove five hours to the store nearest me to do so! The pants ripped within a year of me purchasing it! I contacted the online customer service agent available tonight and was told that there is absolutely NOTHING that they can do to help me. I had no zero options. I requested that a custom order...

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Paul Fredrick and Charles Tyrwhitt Pros and Cons

Pros
  • Appearance of products on website
  • Nice clothes
  • Monogram on the sleeve
  • Good quality clothing
Cons
  • You failed to deliver what was promised
  • Quality of shirt
  • Lost shipping charges
  • Would not replace defective shirt
  • Staff need to learn how to treat customers
  • Respond to complaint letters that are sent recorded delivery

Paul Fredrick and Charles Tyrwhitt Most Positive Reviews

Top rated reviews
4

I am upset with your service. I ordered two
suits on 1/14/15 the order number is 3076194. I used an on
line coupon that...

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3.1

I've been a Charles tyrwhitt for years now and liked the shirts. I bought one of their non iron shirts and that one...

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3.1

I have been ordering shirts from Paul Fredrick for more than twenty years. Lately, the quality of the shirts has become...

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No votes

Paul Fredrick and Charles Tyrwhitt Most Critical Reviews

Lowest rated reviews
1

i always get a catalog from those bastards at Paul Fredrick and always throw it out, this Chirtmas, it said, buy one get...

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1

So I ordered 7 dress shirts from CT near the end of May and paid an extra 30 for priority shipping so I could assuredly...

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1

I have purchased several shirts throughout my lifetime from Paul Frederick who aggressively advertises the in Delta and...

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1

I have been a CT customer for 20 years, and found their shirts to be well made and affordable. As they have expanded...

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Paul Fredrick and Charles Tyrwhitt Latest Reviews

Recent published reviews
No votes

I orders several shirts from this company and selected "NEXT-Day Air" as my shipping method... Three days later still do...

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No votes

Part of our order has still not arrived and we cannot call the us customer service number it's not accessible

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1.6

As a loyal customer of Paul Fredrick for almost 2 decades, I've had a few minor issues over the years. Lately, its seems...

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1

Extremely poor customer shipping. Your logstics partner removed my parcel because it was overweight on their plane. The...

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Paul Fredrick and Charles Tyrwhitt Products and Services

Most reviewed product and services
  • Paul Fredrick Shirt (8 reviews)
  • Paul Fredrick Customer Care (5 reviews)
  • Paul Fredrick Pants (1 review)
  • Charles Tyrwhitt Customer Care (3 reviews)