PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Charles Schwab and Etrade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Charles Schwab
Etrade

Charles Schwab and Etrade Overview

Total reviews 10 172
Company responses 0 0
Issues resolved 0 0

Charles Schwab and Etrade Consumer Ratings

Rank
208 out of 1922 in Financial Services category
280 out of 1922 in Financial Services category
Value for money
110 in category
198 in category
Product or Service Quality
103 in category
178 in category
Reliability
132 in category
260 in category
Customer service
394 in category
312 in category

Charles Schwab and Etrade Rating Details

Value for money
2 (4 reviews)
1.4 (23 reviews)
Reviewer's quote

Schwab is allowed to and does take your money in the sweeps "bank" rate and invest it to make money for themselves on your money, then gives you the ultra low "bank rate" while keeping the rest. 4. The Client Advocacy team is employed by Schwab, so they are going to do what is best for the company,...

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...Needless to say, the stock is no longer available to sell and I lost a crap ton of money. Take you're money and run! Don't invest it here!..

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Product or Service Quality
2.3 (4 reviews)
1.6 (36 reviews)
Reviewer's quote

Im blocked out of my accounts

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Have spent tens of hours on hold with customer service. This prompted me to pull my account; and now I cannot reach customer service to negotiate problem with transfer..

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Reliability
1.7 (3 reviews)
1.1 (31 reviews)
Reviewer's quote

They made a "business decision" to not manage my accounts. I have over 2 million dollars in those accounts.

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Sold grandkids stock a month ago and no check received. Called twice to no avail. Third attempted call was on hold for 55 minutes and gave up.

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Customer service
1 (3 reviews)
1.1 (37 reviews)
Reviewer's quote

No items

Contacting customer service is a nightmare. Hold times ridiculously long. I have called approx...

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Charles Schwab and Etrade Pros and Cons

Pros
  • Low cost
  • Knowledge
  • Used to ease of use
  • Customer service
  • Web site is good
Cons
  • Them making a business decision to not manage my accounts
  • All
  • Customer service
  • Stole my money twice
  • Complexity of setting up what i wanted to see

Charles Schwab and Etrade Most Positive Reviews

Top rated reviews
4.4

Did not receive email to email address about how to change password.

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5

When this summer I was on vacation in Georgia (my native country is Armenia) I tried to access my account in Etrade but...

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No votes
5

It is a Scam -- - Sold Stock Without Permission - Sent strange messages only say Oh, sorry that was an error - to but...

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Charles Schwab and Etrade Most Critical Reviews

Lowest rated reviews
1

They made a "business decision" to not manage my accounts. I have over 2 million dollars in those accounts.

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1

NEVER use Etrade. I opened an account and transferred funds into it from my bank. As soon as the transfer was complete...

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1

I'm hearing impaired, 75, .....I've tried to email Charlie Schwab till the cows come home and NO ONE REPLIES

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1

I purchased 80 shares from etrade back in 2006. Total cost with etrade online fees were $2471.00 we never received...

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Charles Schwab and Etrade Latest Reviews

Recent published reviews
2

Im blocked out of my accounts

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1

Have spent tens of hours on hold with customer service. This prompted me to pull my account; and now I cannot reach...

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No votes

I have not been able to log into my account successfully. I was given a temporary password which is also not working. I...

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3

Sold grandkids stock a month ago and no check received. Called twice to no avail. Third attempted call was on hold for...

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Charles Schwab and Etrade Products and Services

Most reviewed product and services
No votes
  • Etrade Investment Service (7 reviews)