PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Master Forge and Char Broil as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Master Forge
Char Broil

Master Forge and Char Broil Overview

Total reviews 57 19
Company responses 0 0
Issues resolved 0 0

Master Forge and Char Broil Consumer Ratings

Rank
408 out of 1835 in Appliances and Electronics category
214 out of 1835 in Appliances and Electronics category
Product or Service Quality
254 in category
186 in category
Value for money
313 in category
292 in category
Customer service
326 in category
78 in category
Price Affordability
234 in category
311 in category

Master Forge and Char Broil Rating Details

Product or Service Quality
1.5 (20 reviews)
1.8 (5 reviews)
Reviewer's quote

...I would never buy this product again. Pure Junk..

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We called customer service sharing our disappointment, asking for suggestions, asking if we could upgrade to different grates and Niki from Char-Broil proceeded to tell us " perhaps you need to learn how to cook on Infrared red and there was nothing she could do for us. Now that's great customer...

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Value for money
1.6 (20 reviews)
1.7 (6 reviews)
Reviewer's quote

I ve been trying to buy burners for my Master forge grill but it is impossible. I bought a 5 burn grill at lowes about 2 years ago spent 2000 dollars in a BBQ (thinking more expensive = less problems ). two years later all burners are destroyed and I ve been for 2 months trying to find a store to...

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...Money Nothing, so I called on Tuesday and was told 4 days and the order will be shipped. Today is Thursday and no shipped parts. I called and now it is 7 to 10 days...

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Customer service
1.1 (17 reviews)
2.3 (6 reviews)
Reviewer's quote

...The customer service is terrible and sounds like a person working from home..

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...Char Broil warranty only covers sending parts that the customer is expected to install including factory assembled parts (!). I could not repair gas leak and am left with a dangerously broken grill. Char broil refuses to refund, repair or replace their defected product...

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Price Affordability
2.5 (16 reviews)
2.2 (5 reviews)
Reviewer's quote

Didnt recieved grill covers with grill refridge and sink

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Poor customer service and poor product

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Master Forge and Char Broil Pros and Cons

Pros
  • This is my first product own so we will see how this turns out
  • Products look nice
  • Look of product
  • Cooks good when it holds up
Cons
  • Poor customer service
  • Poor performance
  • Pooer quality customer service design and no parts
  • Practice what they preach

Master Forge and Char Broil Most Positive Reviews

Top rated reviews
4.4

Didnt recieved grill covers with grill refridge and sink

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5

its a question about gas leaking where the pipes connect are they supposed to or does it need new seals if so where can...

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No votes
4.4

They are sending me the correct part and were very accommodating. Taking care of the warranty, and I am very pleased.

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Master Forge and Char Broil Most Critical Reviews

Lowest rated reviews
1

We had our outdoor kitchen for about 3 years now. So disappointing some grill parts had to be replaced. Could not find...

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1

I purchased the charbroil infrared grill for $300. It started to rust within 3 weeks. I complained to charbroil and...

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1

I was quite excited about this barbecue all shiny silver with a window, decent btu and 4 burners. The barbecue went...

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1

I bought a charbroiler grill two years ago and the Plastic feet the wheels screw into are falling apart and my grill...

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Master Forge and Char Broil Latest Reviews

Recent published reviews
No votes

Need a battery cap and a *** for side burner

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1

After 3 months our new Char Broil grill dangerously started leaking gas. Char Broil warranty only covers sending parts t...

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1

They don't have a phone number to call and they don't respond to email requests. I would never buy this product again.
Pu...

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1

Friday of last week I ordered a new round cooking grate. Money Nothing, so I called on Tuesday and was told 4 days and...

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Master Forge and Char Broil Products and Services

Most reviewed product and services
  • Master Forge Grill (19 reviews)
  • Master Forge Refrigerator (10 reviews)
  • Char Broil Grill (3 reviews)