PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Foot Locker and Champs Sports as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Foot Locker
Champs Sports

Foot Locker and Champs Sports Overview

Total reviews 465 373
Company responses 0 0
Issues resolved 2 1

Foot Locker and Champs Sports Consumer Ratings

Rank
637 out of 2105 in Footwear and Clothing category
49 out of 252 in Sport Equipment and Accessories category
Customer service
425 in category
45 in category
Website
570 in category
47 in category
Exchange, Refund and Cancellation Policy
371 in category
32 in category
Delivery Service
451 in category
38 in category

Foot Locker and Champs Sports Rating Details

Customer service
1.3 (170 reviews)
1.1 (161 reviews)
Reviewer's quote

...Customer Service number doesn't work and not responding to emails!!..

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Customer service had me on hold for 45 minutes. And still no representative. Don't recommend ordering anything online..

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Website
1.8 (150 reviews)
1.6 (142 reviews)
Reviewer's quote

...Ive been trying to call but the automated person says due to COVID 19 they arent answering calls and the website is suddenly not responding as well. All I want is my other shoe and something for this inconvenience..

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I placed a order July 16, 2020, and on the website it says that my order has been shipped and fulfillment complete but on the UPS website my order is still in route to UPS. I've contacted UPS, and they said my order is still at Champs. I was wondering if someone could tell me where my order is...

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Exchange, Refund and Cancellation Policy
1.4 (143 reviews)
1.4 (140 reviews)
Reviewer's quote

I need my refund now. I sent the shoes back over a month ago. Give me my money now..

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Hi, i’d like to get a refund for my shoes. my order number: V5000172906..

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Delivery Service
1.4 (138 reviews)
1.3 (128 reviews)
Reviewer's quote

The problem is that the delivery location was in the path of a Category 4 hurricane and hours before the city was under a mandatory evacuation. If the item was delivered, why would anyone leave a delivery hours before a hurricane potentially destroys everything? Also, how would a delivery be made...

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...I called on 9/25/20 after waiting on hold for 5 to 10 minutes at a time why the customer service representative determine the status. I was literally on hold for a total of 41 minutes. Just to be informed they would issue a refund although I requested a replacement...

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Foot Locker and Champs Sports Pros and Cons

Pros
  • Whats taking so long
  • Online shopping
  • Lost package
  • I ike the shoes
  • Trash
  • I like the shoe
Cons
  • Poor customer service
  • Customer service proposes no solution and wastes your time
  • Never answer customer service phone
  • Horrible customer service
  • No customer service
  • Customer service sucks

Foot Locker and Champs Sports Most Positive Reviews

Top rated reviews
5

Hello my name is Inell Duncan and I am A youth Leader at Providence Cogic in High point North Carolina. We at Providence...

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5

I ordered the gold and black 6 that just came out but they didn't send me a email saying that I got it or when the are...

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5

It says I bought something for $106.00 and I never purchased nothing

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5

I placed my order online, directly from you guys sight. Payment went through without the shipment date.

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Foot Locker and Champs Sports Most Critical Reviews

Lowest rated reviews
1

Do not like veterans.
I was told by foot locker associates that they have a 20% discounts for military and veterans in t...

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1

I asked this fool Alejandro who works at the Springhill Mall location to show me the walking shoes (avoid this...

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1

I purchased a pair of 3.0 NIKE
From lady foot locker and under 2 MONTHS the shoe started to tear on the left side. Not l...

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1

Don't ever order from here online. I ordered online bought 2 pairs of kids shoes for $94 & I looked in my back...

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Foot Locker and Champs Sports Latest Reviews

Recent published reviews
No votes

Where my orden Im so angry I want my money backs the orden number is V4002374659 where is at

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4.2

I ordered two pairs of shoes for my twin girls that were lost in the mail. I contacted you guys on 9/16/2020 to file an...

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1.3

I ordered shoes over 2 weeks ago. You said 4 to 5 days. Received nothing yet. I still haven't talked to anyone

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No votes

I have two weeks waiting for my package and it still has not arrived, only one has arrived

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Foot Locker and Champs Sports Products and Services

Most reviewed product and services
  • Foot Locker Customer Care (59 reviews)
  • Foot Locker Shipping Service (53 reviews)
  • Foot Locker Website (18 reviews)
  • Champs Sports Customer Care (54 reviews)
  • Champs Sports Shipping Service (39 reviews)
  • Champs Sports Website (11 reviews)