PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eastbay and Champs Sports as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eastbay
Champs Sports

Eastbay and Champs Sports Overview

Total reviews 110 373
Company responses 0 0
Issues resolved 1 1

Eastbay and Champs Sports Consumer Ratings

Rank
437 out of 2100 in Footwear and Clothing category
49 out of 251 in Sport Equipment and Accessories category
Customer service
363 in category
46 in category
Delivery Service
347 in category
39 in category
Value for money
333 in category
39 in category
Website
552 in category
48 in category

Eastbay and Champs Sports Rating Details

Customer service
1.4 (50 reviews)
1.1 (161 reviews)
Reviewer's quote

...I called customer service and was on hold for 54 minutes waiting to speak to someone. When I finally spoke to someone they were unable to provide any information. I asked to speak to a supervisor...

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Customer service had me on hold for 45 minutes. And still no representative. Don't recommend ordering anything online..

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Delivery Service
1.8 (49 reviews)
1.3 (128 reviews)
Reviewer's quote

...Sent them message asking for refund, or money off new pair and all they did was send and email confirming my order of the defective cleats and their delivery..

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...I called on 9/25/20 after waiting on hold for 5 to 10 minutes at a time why the customer service representative determine the status. I was literally on hold for a total of 41 minutes. Just to be informed they would issue a refund although I requested a replacement...

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Value for money
2.1 (47 reviews)
1.8 (112 reviews)
Reviewer's quote

...I just want my money back and more importantly to not be ignored. I will warn people about EastBays gross negligence from now on. I took a pic of my return package and I can get in contact with my local UPS drop off for any further proof that I sent it back..

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...I havent gotten what I ordered !!!!! Someone need to contact me ASAP Ordering telling me my order was successfully processed THE ORDER SUCCESSFULLY TOOK THE MONEY FROM MY ACCOUNT !!!!now its telling me it was canceled!!! I got the confirmation that my order was sent to my address but I havent seen ANYTHING...

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Website
1.9 (47 reviews)
1.6 (142 reviews)
Reviewer's quote

While I was holding I decided to look for the same items on a different website I found 6 of the 9 items on 5 different websites and processed the payments for all of them all while I was on hold waiting to speak to customer service. At first, I thought there is no way I should be waiting for this...

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I placed a order July 16, 2020, and on the website it says that my order has been shipped and fulfillment complete but on the UPS website my order is still in route to UPS. I've contacted UPS, and they said my order is still at Champs. I was wondering if someone could tell me where my order is...

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Eastbay and Champs Sports Pros and Cons

Pros
  • Options
  • Multiple products
  • Ease of website
  • I ike the shoes
  • Trash
  • I like the shoe
Cons
  • Customer service
  • Lack of after-sales service
  • Poor service
  • Horrible customer service
  • No customer service
  • Customer service sucks

Eastbay and Champs Sports Most Positive Reviews

Top rated reviews
5

I ordered online from Eastbay and had to send back for exchange as the capris I ordered did not fit. Sending returns by...

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5

I ordered the gold and black 6 that just came out but they didn't send me a email saying that I got it or when the are...

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5

I sent for an exchange on June 3,2020. I haven't been on customer service hold for 2 weeks ! I would like to get an...

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5

I placed my order online, directly from you guys sight. Payment went through without the shipment date.

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Eastbay and Champs Sports Most Critical Reviews

Lowest rated reviews
1

I am DISGUSTED with this company. DO NOT PURCHASE FROM THEM! I purchased from them and realized I accidentally had it...

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1

I asked this fool Alejandro who works at the Springhill Mall location to show me the walking shoes (avoid this...

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1

So I ordered a pair of women's medium pants and received men's small basketball shorts. When I called to ask about an...

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1

Don't ever order from here online. I ordered online bought 2 pairs of kids shoes for $94 & I looked in my back...

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Eastbay and Champs Sports Latest Reviews

Recent published reviews
3

I purchased a pair of shoes from your with my footlocker gift card and the shoes was too small. I shipped the back to yo...

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4.2

I ordered two pairs of shoes for my twin girls that were lost in the mail. I contacted you guys on 9/16/2020 to file an...

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1

"Ordered football cleats for my son. Received an email telling me the order was on the way. When I clicked 'Track my...

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No votes

I have two weeks waiting for my package and it still has not arrived, only one has arrived

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Eastbay and Champs Sports Products and Services

Most reviewed product and services
  • Eastbay Shipping Service (12 reviews)
  • Eastbay Customer Care (11 reviews)
  • Eastbay Manager (3 reviews)
  • Champs Sports Customer Care (54 reviews)
  • Champs Sports Shipping Service (39 reviews)
  • Champs Sports Website (11 reviews)