PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Champion Windows and Pella as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Champion Windows
Pella

Champion Windows and Pella Overview

Total reviews
238
245
Company responses
0
0
Issues resolved
1
1

Pella was first mentioned on PissedConsumer on Nov 28, 2009 and since then this brand received 245 reviews. It is 7 reviews more than Champion Windows received since Feb 24, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Champion Windows customer support team and Pella customer service.

Champion Windows and Pella Consumer Ratings

Rank
32 out of 271 in Windows and Doors category
49 out of 271 in Windows and Doors category
Customer service
32 in category
31 in category
Product or Service Quality
20 in category
32 in category
Price Affordability
35 in category
51 in category

According to consumer ratings and reviews, Champion Windows ranks 17 points higher in the Windows and Doors category than Pella. People gave Champion Windows 1.3 stars for Customer service criterion in Windows and Doors category and it is 51 points higher than the worst rated brand in this category. At the same time, Pella was rated 1.3 stars for Customer service criterion in this category and it is 52 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Champion Windows has a higher rating than Pella. Regarding Price Affordability criterion, consumers gave Champion Windows 2.1 stars and it is 58% greater than other in category. Pella however was rated 1.7 stars and it is 60% worse than other in category.

Champion Windows and Pella Rating Details

Customer service
1.3 (89 reviews)
1.3 (83 reviews)
Reviewer's quote

Sunroom was constructed in December 2018 and January of this year. The heating AC unit cease to cool Midsummer; the gutters that were installed buckled in several places due to the heat or incorrect installation. I contacted the Lexington office about the issues and they sent an individual out to...

Gary T

...Really???? This is the lousiest customer service I have ever experienced. I paid a lot of money for 42 high end windows. I received a low end product with no customer service...

Jacquelyn C
Product or Service Quality
1.8 (82 reviews)
1.3 (82 reviews)
Reviewer's quote

...Their salesman came to my home and was pitching their product for 2 1/2 hours. Then they give you a price that is way out of anyone's budget, but wait there's more ..

CHRISTOPHER D

Pella has the worst customer service ever, they do not send inquired information. They are overpriced for product. Absolutely cannot get parts needed for items installed...

PissedConsumer1646137
Price Affordability
2.1 (69 reviews)
1.7 (66 reviews)
Reviewer's quote

There windows that we had them price out were just like the other companies since we wanted to give every company a fair shot at earning our business so it was comparing apples to apples for everyone. They started at $35,000 as the quote and when he saw the looks on our faces he knew it was an...

tommy t

I HAVE TWO VINYL DOORS IN THE BASEMENT THAT WERE PUT IN AT THE SAME TIME THE PELLAS WERE AT ONE THIRD OF THE PRICE. POORER QUALITY ON ROLLERS, LOCKS, SLIDERS BUT NO ROT AND WILL LAST MANY MORE YRS W MORE WEATHER EXPOSURE. NO I WILL NEVER BUY ANOTHER PELLA PRODUCT AND WILL TELL ALL WHO WILL LISTEN...

SCOTT D

Champion Windows and Pella Pros and Cons

Pros
  • Installers
  • Windows
  • Person that came to measure the door openings
  • Dont like that they didnt even care
  • Recovery repair representative
  • When you call they come in short period of time
Cons
  • Customer service
  • Customer service is nonexistant
  • Poor management
  • Poor service
  • Defective design
  • Windows are poor quality

Champion Windows and Pella Most Positive Reviews

Top rated reviews
5

Came back and fixed issue. No problem. We wanted to have more foam around windows. Production manager said that there...

5

They said that they would call back about the issue. They never did call back.

Champion Windows and Pella Most Critical Reviews

Lowest rated reviews
1

first they ordered the wrong windows but the tech didn't realize until half way through the install. he jimmy rigged...

1

We were told by Pella reps that our double hung Pella windows leaking along the side sliding joints because of bad insta...

Champion Windows and Pella Latest Reviews

Recent published reviews
1

On 6/11/19 signed a contract and made a $5400 deposit for a Sunroom Installation by Champions contract estimated start...

Read all 238 reviews

The lock went bad and kept getting jammed. Therefore, i had to completely take it off. I would like a replacement lock.

Read all 245 reviews

Champion Windows and Pella Products and Services

Most reviewed product and services
  • Champion Windows Window (66 reviews)
  • Champion Windows Installation (19 reviews)
  • Champion Windows Customer Care (17 reviews)
  • Pella Window (85 reviews)
  • Pella Door (38 reviews)
  • Pella Customer Care (12 reviews)