PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Champion Windows and Pella as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Champion Windows
Pella

Champion Windows and Pella Overview

Total reviews
250
256
Company responses
0
0
Issues resolved
1
1

Champion Windows and Pella Consumer Ratings

Rank
35 out of 220 in Windows and Doors category
50 out of 220 in Windows and Doors category
Customer service
34 in category
30 in category
Product or Service Quality
23 in category
36 in category
Price Affordability
37 in category
55 in category
Warranty
20 in category
30 in category

Champion Windows and Pella Rating Details

Customer service
1.3 (96 reviews)
1.4 (90 reviews)
Reviewer's quote

Worst customer service ever had to get a lawyer to get satisfaction..

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...Really???? This is the lousiest customer service I have ever experienced. I paid a lot of money for 42 high end windows. I received a low end product with no customer service...

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Product or Service Quality
1.9 (88 reviews)
1.4 (87 reviews)
Reviewer's quote

...Product is great but the management lacks communication skills. No contact calls to let me know when and who would be on my property during any time..

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...looking for other parts and their parts department is clueless and tries to push service calls rather than helping..

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Price Affordability
2.1 (75 reviews)
1.7 (71 reviews)
Reviewer's quote

...He told us if we didnt sign the contract then, the price would be 10% higher. We sold the house. Its been over a year, I get emails, phone calls, texts, I have been harassed...

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I HAVE TWO VINYL DOORS IN THE BASEMENT THAT WERE PUT IN AT THE SAME TIME THE PELLAS WERE AT ONE THIRD OF THE PRICE. POORER QUALITY ON ROLLERS, LOCKS, SLIDERS BUT NO ROT AND WILL LAST MANY MORE YRS W MORE WEATHER EXPOSURE. NO I WILL NEVER BUY ANOTHER PELLA PRODUCT AND WILL TELL ALL WHO WILL LISTEN...

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Warranty
2 (71 reviews)
1.6 (51 reviews)
Reviewer's quote

...We we called about 11 bad windows we were told warranty was only one year. I WOULD NEVER AGAIN BUY OR PROMOTE THEIR PRODUCT. 11 BROKEN SEALS, FAULTY PRODUCTS AND POOR CRAFTSMANSHIP..

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...When windows and doors initially purchased was told there is lifetime warranty. Now told warranty was only for 10 years. Pella is a liar and a rip off...

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Champion Windows and Pella Pros and Cons

Pros
  • Installers
  • Person that came to measure the door openings
  • Windows
  • Dont like that they didnt even care
  • Recovery repair representative
  • When you call they come in short period of time
Cons
  • Customer service
  • Poor management
  • Customer service is nonexistant
  • Poor service
  • Defective design
  • Windows are poor quality

Champion Windows and Pella Most Positive Reviews

Top rated reviews
5

Came back and fixed issue. No problem. We wanted to have more foam around windows. Production manager said that there...

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5

They said that they would call back about the issue. They never did call back.

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5

I was surprised to see so many bad reviews on the web. The marketing people I met at a fair were very knowledgeable and...

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5

She went above and beyond to make sure I had answers to all my questions

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Champion Windows and Pella Most Critical Reviews

Lowest rated reviews
1

first they ordered the wrong windows but the tech didn't realize until half way through the install. he jimmy rigged...

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1

We were told by Pella reps that our double hung Pella windows leaking along the side sliding joints because of bad insta...

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1

Tom arrived on time for appointment after circling the block twice. I had a meeting with my oncologist scheduled for...

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1

Don't plan anything the day of service. They are always at least 30 min to an hour and a half late! I am having a...

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Champion Windows and Pella Latest Reviews

Recent published reviews
No votes

We have been waiting since February for a replacement window for our Florida room. A guy came out and measured the...

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No votes

I have received no communication from PELLA!

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1

Awful company!! Overpriced and extremely poor construction.

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1

We hate the screen door slider that slides from inside of the house, not outside like normal slider screen doors. Its...

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Champion Windows and Pella Products and Services

Most reviewed product and services
  • Champion Windows Window (67 reviews)
  • Champion Windows Installation (20 reviews)
  • Champion Windows Customer Care (18 reviews)
  • Pella Window (85 reviews)
  • Pella Door (39 reviews)
  • Pella Customer Care (13 reviews)