PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Champion Windows and Pella as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Champion Windows
Pella

Champion Windows and Pella Overview

Total reviews 278 291
Company responses 0 0
Issues resolved 1 1

Champion Windows and Pella Consumer Ratings

Rank
35 out of 239 in Windows and Doors category
47 out of 239 in Windows and Doors category
Customer service
34 in category
33 in category
Product or Service Quality
22 in category
39 in category
Price Affordability
41 in category
57 in category
Warranty
24 in category
35 in category

Champion Windows and Pella Rating Details

Customer service
1.3 (113 reviews)
1.4 (101 reviews)
Reviewer's quote

I want to start by saying their products are OUTSTANDING! However, if you attempt to call customer service all you get is a recording. They may call back and they may not!..

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...Customer service blames sales. And you are stuck in the middle out the money and without the product you ordered. This company is a complete joke...

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Product or Service Quality
1.9 (102 reviews)
1.3 (97 reviews)
Reviewer's quote

...said they got ran over but he couldn't call the day before He's very rude and should be fired Now he's saying the door handles are not covered when the service text that came out that day said they were a week after Matt told me they got damaged both the doors I ended up calling him about a week and a half later just to check and see if we...

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just a crap product that they sold to me as their highest quality windows and doors. What is even worse than the product is the company. My windows and doors were still under warranty and after going back and forth with the company for many months, I was told, " We will not honor the warranty, but...

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Price Affordability
2 (90 reviews)
1.7 (81 reviews)
Reviewer's quote

We were negating back and forth and agreed on a price. I then received a phone call indicating that Champion Windows could not honor that price we agreed on and he would have to raise the price. During window discussions my wife specifically asked if our existing room darkening window treatments...

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...The price of these doors and windows was over $11,000. 00. The interior panes have been opened only four times since they were purchased in 2012...

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Warranty
2 (84 reviews)
1.5 (63 reviews)
Reviewer's quote

...The seal has now broken on four of them, and the company will not answer the phone, return an email, or respond regarding their "lifetime" warranty..

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...It would seem like their designed to fail after the warranty expires. They continue to sink in most window and door ratings. Their class action law suit cost them millions, with the customer getting little or no compensation..

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Champion Windows and Pella Pros and Cons

Pros
  • Installers
  • Person that came to measure the door openings
  • Windows
  • Dont like that they didnt even care
  • Nice looking doors
  • Recovery repair representative
Cons
  • Customer service
  • Customer service is nonexistant
  • Poor management
  • Customer service
  • Windows are poor quality
  • Unresponsive customer service reps

Champion Windows and Pella Most Positive Reviews

Top rated reviews
5

Came back and fixed issue. No problem. We wanted to have more foam around windows. Production manager said that there...

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5

They said that they would call back about the issue. They never did call back.

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5

I was surprised to see so many bad reviews on the web. The marketing people I met at a fair were very knowledgeable and...

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5

She went above and beyond to make sure I had answers to all my questions

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Champion Windows and Pella Most Critical Reviews

Lowest rated reviews
1

first they ordered the wrong windows but the tech didn't realize until half way through the install. he jimmy rigged...

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1

We were told by Pella reps that our double hung Pella windows leaking along the side sliding joints because of bad insta...

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1

Tom arrived on time for appointment after circling the block twice. I had a meeting with my oncologist scheduled for...

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1

Don't plan anything the day of service. They are always at least 30 min to an hour and a half late! I am having a...

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Champion Windows and Pella Latest Reviews

Recent published reviews
1.5

Matt calls up date of new windows install said they got ran over but he couldn't call the day before He's very rude and...

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No votes

We live in Central Florida and installed Pella Windows a few years ago. During this Pandemic, we discovered four of our...

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1

No response for the problem

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No votes

We have spent a great deal with Pella. Over the years, as this site shows, the company could care less about customer...

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Champion Windows and Pella Products and Services

Most reviewed product and services
  • Champion Windows Window (70 reviews)
  • Champion Windows Installation (21 reviews)
  • Champion Windows Door (13 reviews)
  • Pella Window (88 reviews)
  • Pella Door (42 reviews)
  • Pella Door Installation (6 reviews)