PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ceva Logistics and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ceva Logistics
UPS

Ceva Logistics and UPS Overview

Total reviews 433 7568
Company responses 0 0
Issues resolved 0 59

Ceva Logistics and UPS Consumer Ratings

Rank
249 out of 1128 in Transportation and Logistics category
168 out of 1128 in Transportation and Logistics category
Customer service
198 in category
174 in category
Tracking Tool
191 in category
105 in category
Turnaround Time
198 in category
135 in category
Product or Service Quality
197 in category
157 in category

Ceva Logistics and UPS Rating Details

Customer service
1.2
(227 reviews)
1.3
(2308 reviews)
Reviewer's quote

...This is some of the WORST Customer service ever. So here I am, with a total wasted day, a loss of income for the day, and no bookcase. I have absolutley no idea if or when this item will come...

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...Couldnt get through to customer service..

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Tracking Tool
1.4
(185 reviews)
1.8
(1751 reviews)
Reviewer's quote

...that is at least 2 days away, and I am on my 3rd scheduled delivery date which will surely come and go with no delivery! small window of hope that the tracking is just not updated and it is actually out for delivery, but I doubt...

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Took me forever to track where my package was because the tracking tool told me there was a delivery interruption but not any details. Spoke with a UPS customer agent that was very helpful. She helped me find my package but instead of it being delivered like I paid for I had to pick it up at the...

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Turnaround Time
1.2
(173 reviews)
1.4
(1603 reviews)
Reviewer's quote

2nd time ordering the same sofa from Amazon. Ceva is the delivery company. I work all week and by the time I can call them they are closed...

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STUPID AI WONT CONNECT YOU TO A LIVE PERSON AND IT HANGS UP ON YOU!!! I HATE ALL AI THEY DO NOTHING FOR ME I HAVE TO GIVE THE SAME INFORMATION TO A REAL PERSON AND AI IS JUST A WASTE OF TIME!!!

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Product or Service Quality
1.2
(164 reviews)
1.4
(1807 reviews)
Reviewer's quote

...Ceva has given me no way to schedule delivery or contact customer service to resolve..

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...When can I get a human to help me? These are legal documents that must be signed by the receiver to show proof of service. I went to the store where I sent it and they could not tell me anything..

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Ceva Logistics and UPS Pros and Cons

Pros
  • On time delivery
  • Fast delivery and great service
  • Corteous delivery employees
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Poor customer service
  • Lies and more lies
  • Very poor communication and support
  • Poor customer service
  • Delivery
  • Unethical business practices

Ceva Logistics and UPS Most Positive Reviews

Top rated reviews
5

Really had no issues with this company. Our dilemma came from misunderstanding with Lowe's and their timelines for...

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5

Hi people,
After reading so many bad reviews here and on other forums, I was afraid about getting my package delivered t...

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5

I want to commend CEVA Delivery. I ordered a bigscreen TV from Costco. Was wary, after reading many low rating reviews...

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5

My only complaint is not being able to speak to a human. I thought I lost a package. It was delivered but my app did...

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Ceva Logistics and UPS Most Critical Reviews

Lowest rated reviews
1

2nd time ordering the same sofa from Amazon. Ceva is the delivery company. I work all week and by the time I can call...

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1

My package was sent with return signature. They had someone from another UPS store sign for the package. And now claim...

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1

My item was set to be delivered Monday morning between 8 and noon. The delivery was then resheduled by CEVA to noon...

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1

Posted delivery time always false so drivers look good. Many of UPS drivers need to return to counting fries at a...

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Ceva Logistics and UPS Latest Reviews

Recent published reviews
No votes

I have got a w2 for your company that has been processed wrong and would like the actual w2 fixed it has caused...

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No votes

UPS told me the refund would take 5 days after I requested it be expedited, was told on day 5 a supervisor would call...

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No votes

This company is crap. I set up a delivery window on January 17 from 10am to 2 pm. At 9:15 am they made an automated...

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2.3

Should have been delivered Saturday that didnt happen buffalo ny finally made it to new Stanton pa on Friday at 3:45 am...

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