PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ceva Logistics and Saia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ceva Logistics
Saia

Ceva Logistics and Saia Overview

Total reviews
311
257
Company responses
0
0
Issues resolved
0
1

Ceva Logistics and Saia Consumer Ratings

Rank
198 out of 1051 in Transportation and Logistics category
176 out of 1051 in Transportation and Logistics category
Customer service
128 in category
114 in category
Tracking Tool
113 in category
77 in category
Turnaround Time
135 in category
129 in category
Product or Service Quality
130 in category
121 in category

Ceva Logistics and Saia Rating Details

Customer service
1.3 (153 reviews)
1.3 (85 reviews)
Reviewer's quote

I tried numerous times to reach out to customer service only to be put on hold for 5-10 mins then disconnected. When I finally reached someone they said they had no record of my order despite me having a receipt, charge on my card and tracking number. They offered no further assistance and told me...

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Call customer service for the apparent reason why, they couldn't ship and their response was because they didn't have enough drivers because of COVID-19. What kinda of excuse is this? Its full of *** I pay for the shipment and was guarantee a delivery. If COVID-19 is the reason why you can't make a...

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Tracking Tool
1.4 (120 reviews)
1.8 (62 reviews)
Reviewer's quote

...THEIR TRACKING IS FOR THE MOST PART NON EXISTENT AND YOU GET THE RUN AROUND WHEN YOU TRY TO CONTACT THEM..

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...Checked on tracking and showed was still to be delivered. Nothing. Finally was able to call someone after being on hold for 15 minutes and they said it wasn't on the truck...

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Turnaround Time
1.2 (114 reviews)
1.2 (66 reviews)
Reviewer's quote

It is impossible to talk to a person at the company! My delivery failed to arrive according to the scheduled delivery time even though I stayed home all day waiting. Nothing. Tried to call...

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...You would be wrong as they overbook out of greed and will get to your load when they have the time. They make sure they get their money by over booking but do not care how their neglect harms your business and bottom line..

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Product or Service Quality
1.3 (108 reviews)
1.4 (62 reviews)
Reviewer's quote

30 am speak to Arleigh who absolute appauling and let's me know he is not customer service. I've got no way of getting around and he tells me "not our problem". I asked to speak to another Warranty member who emails telling me I had been advised of the damage to the car via email (which I was told...

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...He had to put the pieces back in the smashed boxes! Why would any company attempt to deliver an extensively damaged product in this condition???..

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Ceva Logistics and Saia Pros and Cons

Pros
  • On time delivery
  • Fast delivery and great service
  • When they left
  • There are no pros
  • Service
  • Promises gave me a warm feeling until they broke them
Cons
  • Poor customer service
  • Lies and more lies
  • Windows delivery
  • Bad customer service
  • Not accepting responsibility
  • Lack of communication and lack of scheduling

Ceva Logistics and Saia Most Positive Reviews

Top rated reviews
5

The CEVA home delivery service deserves an A+ rating. They were fast, professional, courteous, and delivered my new...

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5

I started working for Saia 9 years ago. Best company i have ever worked or drove for.
Bill S.

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5

I AM RETIRED FROM THE TRUCKING INDUSTRY, SO I KNOW A LITTLE BIT ABOUT IT AND I MUST SAY SO FAR THE SERVICE HAS BEEN ...

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5

I really don’t like to write reviews. But these days where there is so much online ordering It’s not possible to meet...

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Ceva Logistics and Saia Most Critical Reviews

Lowest rated reviews
1

The item was scheduled to arrive on Oct 1, but no one showed up. I called Ceva and agent cnsgnee told the that they wou...

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1

SAIA Motor Freight will steal your cargo and hold it hostage in order to collect 200% of the freight amount quoted by th...

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1

An angry delivery guy (his first day on the job and should be his last) refused to "touch" my mattress and box springs...

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1

I have found Saia to be unreliable with terrible customer service. I received a phone call two days ago from Jamie Parke...

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Ceva Logistics and Saia Latest Reviews

Recent published reviews
No votes

Delivery never showed up. No update on website. No answer on customer service phone number. I took off work to stay...

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1.2

This company accepts loads that they do not intend to pick up. So if it is Wednesday and you need your freight to...

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No votes

Tracking info not working after 2 weeks, contact number is a non-working number

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1

Saia is a *** company period. Customer Service/delivery sucks, they miss the setup time delivery, not just for 1 day but...

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Ceva Logistics and Saia Products and Services

Most reviewed product and services
  • Ceva Logistics Delivery Service (167 reviews)
  • Ceva Logistics Home Delivery Service (33 reviews)
  • Ceva Logistics Customer Care (18 reviews)
  • Saia Delivery Service (110 reviews)
  • Saia Customer Care (13 reviews)
  • Saia Vehicle Driver (11 reviews)