PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ceva Logistics and Saia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ceva Logistics
Saia

Ceva Logistics and Saia Overview

Total reviews
285
235
Company responses
0
0
Issues resolved
0
1

Ceva Logistics was first mentioned on PissedConsumer on Jun 30, 2008 and since then this brand received 285 reviews. It is 50 reviews more than Saia received since Aug 21, 2008.

Ceva Logistics and Saia Consumer Ratings

Rank
186 out of 1687 in Transportation and Logistics category
143 out of 1687 in Transportation and Logistics category
Customer service
121 in category
106 in category
Tracking Tool
102 in category
72 in category
Turnaround Time
122 in category
123 in category

According to consumer ratings and reviews, Saia ranks 43 points higher in the Transportation and Logistics category than Ceva Logistics. People gave Ceva Logistics 1.3 stars for Customer service criterion in Transportation and Logistics category and it is 260 points higher than the worst rated brand in this category. At the same time, Saia was rated 1.4 stars for Customer service criterion in this category and it is 275 points higher than the worst rated brand in this category. If we look at Tracking Tool criterion, than we see that Saia has a higher rating than Ceva Logistics. Regarding Turnaround Time criterion, consumers gave Ceva Logistics 1.2 stars and it is 68% greater than other in category. Saia however was rated 1.2 stars and it is 68% greater than other in category.

Ceva Logistics and Saia Rating Details

Customer service
1.3 (137 reviews)
1.4 (76 reviews)
Reviewer's quote

Automated system let me pick the date for delivery that worked best for me. Driver called within minutes of arrival.The delivery was one day early and within the time frame I requested. I contacted her many times answering all my questions. My overall experience was extremely satisfactory.

Caitlin H

...Which honestly doesn’t make any sense why as the customer am I responsible for removing items from your truck. It’s a safety hazard. On the 2nd attempt of delivery, I have someone on site to help with removing the items...

Alecia F
Tracking Tool
1.4 (109 reviews)
1.8 (54 reviews)
Reviewer's quote

I had been chatting and emailing with CEVA customer service since 1 PM trying to find out about my delivery, then, when the CEVA tracking site showed my deliver as completed at 1:54 PM and there had still been no delivery, I called customer service. I spent a long time on hold only to learn that...

Louis D

I sent screenshots of both UPS and FEDEX tracking from both websites showing I had packaged picked up the day SAIA says they attempted to deliver WELL past the time they claim their driver was at my location. They said they don't care and the charges will stand. They claim they have GPS saying the...

Candas
Turnaround Time
1.2 (103 reviews)
1.2 (57 reviews)
Reviewer's quote

I am a retailer. I ordered over $6 grand worth of specialty shades that arrived very late and the boxes where destroyed. Needless to say, the entire shipment was rejected and a new order had to be placed. Now I'm awaiting the second delivery. Promised delivery dates come and go after waiting...

PissedConsumer796840

...We have tapes on our docks and can prove that they were not here the time they said. They now charge me for my customers' detention. If they were not honest with me, I am certain they are not honest with those times either...

PissedConsumer1637359

Ceva Logistics and Saia Pros and Cons

Pros
  • Fast delivery and great service
  • Someone called and arranged for me to pick up my items
  • On time delivery
  • There are no pros
  • Service
  • Promises gave me a warm feeling until they broke them
Cons
  • Poor customer service
  • Windows delivery
  • Lies and more lies
  • Bad customer service
  • Not accepting responsibility
  • Lack of care

Ceva Logistics and Saia Most Positive Reviews

Top rated reviews
5

The CEVA home delivery service deserves an A+ rating. They were fast, professional, courteous, and delivered my new...

5

I started working for Saia 9 years ago. Best company i have ever worked or drove for.
Bill S.

Ceva Logistics and Saia Most Critical Reviews

Lowest rated reviews
1

The item was scheduled to arrive on Oct 1, but no one showed up. I called Ceva and agent cnsgnee told the that they wou...

1

SAIA Motor Freight will steal your cargo and hold it hostage in order to collect 200% of the freight amount quoted by th...

Ceva Logistics and Saia Latest Reviews

Recent published reviews
5

Automated system let me pick the date for delivery that worked best for me. Driver called within minutes of arrival.The...

Read all 285 reviews
1

Received a delivery of line set cover for my mini split system from Pioneer and a box was smashed. Out of eight boxes,...

Read all 235 reviews

Ceva Logistics and Saia Products and Services

Most reviewed product and services
  • Ceva Logistics Delivery Service (152 reviews)
  • Ceva Logistics Home Delivery Service (33 reviews)
  • Ceva Logistics Customer Care (18 reviews)
  • Saia Delivery Service (103 reviews)
  • Saia Customer Care (11 reviews)
  • Saia Vehicle Driver (10 reviews)