PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jomashop and Certified Watch Store as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jomashop
Certified Watch Store

Jomashop and Certified Watch Store Overview

Total reviews
440
22
Company responses
0
0
Issues resolved
5
0

Jomashop and Certified Watch Store Consumer Ratings

Rank
150 out of 838 in Jewelry and Accessories category
162 out of 838 in Jewelry and Accessories category
Customer service
139 in category
82 in category
Exchange, Refund and Cancellation Policy
118 in category
80 in category
Website
102 in category
125 in category
Product or Service Quality
142 in category
104 in category

Jomashop and Certified Watch Store Rating Details

Customer service
1.2 (284 reviews)
1.7 (12 reviews)
Reviewer's quote

...After arguing for few minutes, the customer service agent stated that she has a good news and they will ship the items. (I wonder why change of heart..

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AWFUL customer service and even worse return service! They accept zero responsibility on their daily price changes and will not assist in returning the item. I paid $600 for a watch and the next day it was on sale for $459, they wouldn't adjust anything and told me I could've bought the next day at...

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Exchange, Refund and Cancellation Policy
1.3 (246 reviews)
1.7 (12 reviews)
Reviewer's quote

Know this before you order: 1) If you cancel your order, double check EVERY day that they received your cancellation and that your credit card no longer has the amount PENDING !! Their cancellation system is automated and FAILS !! 2) If you return your order, you will be stuck with high FEDEX...

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...I have contacted Certified Watch Store and they are ignoring my request to repair/refund. Horrible. I've also reported their activity to Amazon...

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Website
2.6 (238 reviews)
2.2 (10 reviews)
Reviewer's quote

I bought an IWC Mark watch from Jomashop.Comes with scratched screen. Not sure how they send through a scratched screen watch but the screen material is sapphire crystal...The ad listed the condition of the watch is excellent but it no where near excellent condition. With scratches in bezel,...

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...Will never buy anything from that website and from those New York Mafias. Save yourself too much MAJOR headache and life term of troubles. They're NOT legit...

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Product or Service Quality
1.5 (231 reviews)
1.8 (10 reviews)
Reviewer's quote

If you use your own service, they still charge you for the original "free" shipping. 3) Customer help is extremely unpleasant and typical of their location. I will never use their services again, when there is a service that has a FANTASTIC selection and a GREAT and customer friendly return policy...

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...I see on the negative comments, many other people experiencing the same kind of service. I see they also send refurd watches and sell them as new. These guys should be shut down or taking of Ebay completely...

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Jomashop and Certified Watch Store Pros and Cons

Pros
  • I liked the price
  • Price
  • Low prices
  • Non
Cons
  • Customer service
  • Complete lack of a customer service culture or training
  • Rude customer service and poor management
  • Ignoring my problem and not responding
  • Everything about website

Jomashop and Certified Watch Store Most Positive Reviews

Top rated reviews
5

I received my new Breiting Super Ocean for an excellent price but when I opened the box I found that it had no manuals a...

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5

i understand on these watch review sites that some people may have issues with a seller, but i must tell you these guys...

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5

I ordered the Citizen Eco-Drive World Perpetual A-T CB0200-50E last week, and it was perfectly packaged with factory...

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5

1.Very good price.Fast and safe delivery.Every step towards the goal was awesome.Thank you Certified Watch Store Team....

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Jomashop and Certified Watch Store Most Critical Reviews

Lowest rated reviews
1

Purchased an Omega watch from them for more then 6000 dollars. The watch stopped working after 2 months. I have sent the...

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1

My wife bought me a Tag Haur watch fro my birthday. The watch worked fine for 2 years. After 2 years the watch would...

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1

i would rate this shop (shop as the synonym of SCAM) ZERO.

My overall summary of this review:
1. They sell defective wa...

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1

I purchased a Hamilton Khaki Field Watch from Certified Watch Store, partly because of their warranty, which states...

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Jomashop and Certified Watch Store Latest Reviews

Recent published reviews
1

I have been purchasing some coins and other merchandise before with that place before and paid with CC.
Last time it was...

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1.3

Horrible store. Will never buy anything from that website and from those New York Mafias. Save yourself too much MAJOR...

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2.2

At the surface, everything looks great with JOMASHOP....but the reality is quite different.
Know this before you order:
1)...

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1

These bracelets are NOT authentic...the are HORRIBLE! Instead of sending it back...paying another return shipping...

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Jomashop and Certified Watch Store Products and Services

Most reviewed product and services
  • Jomashop Shipping Service (81 reviews)
  • Jomashop Customer Care (68 reviews)
  • Jomashop Watch Repair (17 reviews)
  • Certified Watch Store Customer Care (7 reviews)
  • Certified Watch Store Watch Repair (1 review)