PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jomashop and Certified Watch Store as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jomashop
Certified Watch Store

Jomashop and Certified Watch Store Overview

Total reviews
417
21
Company responses
0
0
Issues resolved
5
0

Jomashop was first mentioned on PissedConsumer on May 11, 2011 and since then this brand received 417 reviews. It is 396 reviews more than Certified Watch Store received since Jan 27, 2010.

Jomashop and Certified Watch Store Consumer Ratings

Rank
140 out of 1161 in Jewelry and Accessories category
138 out of 1161 in Jewelry and Accessories category
Customer service
134 in category
77 in category
Exchange, Refund and Cancellation Policy
112 in category
72 in category
Product or Service Quality
134 in category
95 in category

According to consumer ratings and reviews, Certified Watch Store ranks 2 points higher in the Jewelry and Accessories category than Jomashop. People gave Jomashop 1.1 stars for Customer service criterion in Jewelry and Accessories category and it is 174 points higher than the worst rated brand in this category. At the same time, Certified Watch Store was rated 1.7 stars for Customer service criterion in this category and it is 231 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Certified Watch Store has a higher rating than Jomashop. Regarding Product or Service Quality criterion, consumers gave Jomashop 1.5 stars and it is 56% greater than other in category. Certified Watch Store however was rated 1.9 stars and it is 69% greater than other in category.

Jomashop and Certified Watch Store Rating Details

Customer service
1.1 (267 reviews)
1.7 (11 reviews)
Reviewer's quote

...Today, I spent few hours to reach out their customer service, it can take forever to talk to someone...

Mehmet T

AWFUL customer service and even worse return service! They accept zero responsibility on their daily price changes and will not assist in returning the item. I paid $600 for a watch and the next day it was on sale for $459, they wouldn't adjust anything and told me I could've bought the next day at...

PissedConsumer1015359
Exchange, Refund and Cancellation Policy
1.3 (229 reviews)
1.7 (11 reviews)
Reviewer's quote

...Return and refund was ok for the time frame that it took. The last watch I bought from them was well a disaster to say the least. Received the item watch was not secure in the watch box and protective cover that goes on the watch was in the box and not on the watch...

PissedConsumer1655524

My wife bought me a Tag Haur watch fro my birthday. The watch worked fine for 2 years. After 2 years the watch would not keep accurate time. I tried to send to Tag Haur for repair, however they said they could not repair it since someone had removed the serial numbers. I contacted the certified...

PissedConsumer557743
Product or Service Quality
1.5 (216 reviews)
1.9 (9 reviews)
Reviewer's quote

...The customer service rep. was not able to explain what was the reason for keeping my watch for 3 weeks without doing anything..

mike n

...I see on the negative comments, many other people experiencing the same kind of service. I see they also send refurd watches and sell them as new. These guys should be shut down or taking of Ebay completely...

PissedConsumer1176849

Jomashop and Certified Watch Store Pros and Cons

Pros
  • I liked the price
  • Price
  • Price of the product
No votes
Cons
  • Customer service
  • Complete lack of a customer service culture or training
  • Offered no resolution
  • Ignoring my problem and not responding

Jomashop and Certified Watch Store Most Positive Reviews

Top rated reviews
5

I received my new Breiting Super Ocean for an excellent price but when I opened the box I found that it had no manuals a...

5

i understand on these watch review sites that some people may have issues with a seller, but i must tell you these guys...

Jomashop and Certified Watch Store Most Critical Reviews

Lowest rated reviews
1

Purchased an Omega watch from them for more then 6000 dollars. The watch stopped working after 2 months. I have sent the...

1

My wife bought me a Tag Haur watch fro my birthday. The watch worked fine for 2 years. After 2 years the watch would...

Jomashop and Certified Watch Store Latest Reviews

Recent published reviews
1

Ordered rayban sunglasses and they never shipped. After calling and emailing for four days straight, they finally said...

Read all 417 reviews
1

These bracelets are NOT authentic...the are HORRIBLE! Instead of sending it back...paying another return shipping...

Read all 21 reviews

Jomashop and Certified Watch Store Products and Services

Most reviewed product and services
  • Jomashop Shipping Service (79 reviews)
  • Jomashop Customer Care (66 reviews)
  • Jomashop Watch Repair (17 reviews)
  • Certified Watch Store Customer Care (6 reviews)
  • Certified Watch Store Watch Repair (1 review)