PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xfinity and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Xfinity
Centurylink

Xfinity and Centurylink Overview

Total reviews
831
3154
Company responses
0
0
Issues resolved
4
9

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3154 reviews. It is 2323 reviews more than Xfinity received since Feb 8, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Xfinity customer support team and Centurylink customer service.

Xfinity and Centurylink Consumer Ratings

Rank
264 out of 1945 in Telecommunications category
307 out of 1945 in Telecommunications category
Customer service
217 in category
252 in category
Product or Service Quality
161 in category
205 in category
Website
179 in category
251 in category

According to consumer ratings and reviews, Xfinity ranks 43 points higher in the Telecommunications category than Centurylink. People gave Xfinity 1.3 stars for Customer service criterion in Telecommunications category and it is 347 points higher than the worst rated brand in this category. At the same time, Centurylink was rated 1.2 stars for Customer service criterion in this category and it is 312 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Xfinity has a higher rating than Centurylink. Regarding Website criterion, consumers gave Xfinity 2 stars and it is 68% greater than other in category. Centurylink however was rated 1.7 stars and it is 56% greater than other in category.

Xfinity and Centurylink Rating Details

Customer service
1.3 (389 reviews)
1.2 (1276 reviews)
Reviewer's quote

I just got off the phone with Xfinity customer service. Not sure if you know this but they have set data limits on the internet that you already pay a large amount for. They do NOT disclose anywhere on their website that they have data limits for their internet...

Laura H

...What kind of customer service business is this? I’ve tried for 2 weeks and I cannot get anyone to help. This should be easy. DO NOT CHARGE ME FOR THE EQUIPMENT I AM TRYING HARD TO RETURN..

Gwendolyn
Product or Service Quality
1.7 (329 reviews)
1.6 (1136 reviews)
Reviewer's quote

I'am so tired of high pricesI've had more problems with xfinity then I did with Direc TV.

PissedConsumer1727611

...Your services are horrible. I’m in the middle of a blizzard and I’ve had no mail delivery for 3 days and my bills in the mail box haven’t been picked up so I was trying to pay you on time..

Dimple
Website
2 (328 reviews)
1.7 (1084 reviews)
Reviewer's quote

...She asked questions like" Is your phone plugged in?" REALLY? are you friggin kidding me??? Then she asked "what website are you trying to access"?...

doug t

...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

PissedConsumer1693420

Xfinity and Centurylink Pros and Cons

Pros
  • Internet speed
  • When it works right
  • Promotional prices
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Customer service
  • Price
  • Unwillingness to rectify situation
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Xfinity and Centurylink Most Positive Reviews

Top rated reviews
5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

5

Best internet service in Colorado Springs. 1000megs per second.

Xfinity and Centurylink Most Critical Reviews

Lowest rated reviews
1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

Xfinity and Centurylink Latest Reviews

Recent published reviews
1

They keep cancelling channels and moving others to the sport channel without notice. I have to use them and have no...

Read all 831 reviews
2.1

sold our place in july, 2019. called to cancel service, which I thought was taken care of. we moved to new address, low...

Read all 3154 reviews

Xfinity and Centurylink Products and Services

Most reviewed product and services
  • Xfinity Internet Service (104 reviews)
  • Xfinity Customer Care (97 reviews)
  • Xfinity Bundle (58 reviews)
  • Centurylink Internet Service (950 reviews)
  • Centurylink Customer Care (390 reviews)
  • Centurylink Bundle (224 reviews)