Centurylink vs Xfinity

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Centurylink

Telecommunications
  • 6 ISSUES RESOLVED
  • 2214 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Quality of internet 7
  • Service online payment ability 6
  • When it worked 6
  • Internet is ok 5
  • Speed 4

Customers don't like

  • Customer service67
  • Poor customer service51
  • Lack of cooperation31
  • Professionalism of manager21
  • Network speed not as promised18

Products by Centurylink

No items

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Xfinity

Telecommunications
  • 2 ISSUES RESOLVED
  • 459 TOTAL REVIEWS
  • $56.2K CLAIMED LOSSES
  • $525 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Internet speed 5
  • Hearing of same horrible experience from others 3
  • Installer 3
  • That i was not only one being screwed 3
  • Promotional prices 2

Customers don't like

  • Customer service11
  • Service9
  • Poor customer service8
  • Service does not work7
  • Unwillingness to rectify situation7

Products by Xfinity

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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