PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vonage and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vonage
Centurylink

Vonage and Centurylink Overview

Total reviews
303
3270
Company responses
0
0
Issues resolved
0
9

Vonage and Centurylink Consumer Ratings

Rank
322 out of 1429 in Telecommunications category
328 out of 1429 in Telecommunications category
Customer service
283 in category
266 in category
Price Affordability
276 in category
300 in category
Product or Service Quality
229 in category
221 in category
Website
251 in category
263 in category

Vonage and Centurylink Rating Details

Customer service
1.2 (106 reviews)
1.2 (1339 reviews)
Reviewer's quote

Questions why this had happened in the first place, have not been answered, and its Customer Service has been blaming me for changing my "answering greeting, which was never done by me or anybody else in my household. Its CS personnel is very difficult to understand, and asking for its Corporate...

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...Horrible customer service. If i have not pay anything , i will try a different company..

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Price Affordability
1.7 (88 reviews)
1.6 (1122 reviews)
Reviewer's quote

...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...

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With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

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Product or Service Quality
1.5 (86 reviews)
1.6 (1190 reviews)
Reviewer's quote

Vonage service had consistent poor line quality and dropped calls. After two calls to technical support, no resolution was provided. I could not continue with these issues as it was effecting my business...

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We have had service through CenturyLink since the late 1990's and never thought we would change providers, but they have truly lost my support: 1) 2. 5 hours trying to work with tech support and never getting more than 1 MB throughput 2) Getting hung up on after 2. 5 hours because at 6 PM they...

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Website
1.7 (81 reviews)
1.7 (1128 reviews)
Reviewer's quote

...The machine keeps referring to a "set-up" website which takes you into a mad unhelpful loop. Finally I called the sales department pretending that I wanted to be a new customer. NOW I get a human being...

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...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

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Vonage and Centurylink Pros and Cons

Pros
  • Service until i must contact support
  • When they are truthful
  • Promise of service to be provided
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Customer service
  • Fraudulent misrepresentation
  • Service
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Vonage and Centurylink Most Positive Reviews

Top rated reviews
5

Didnt explain billing to me. Took money out of my bank account without my consent

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5

Best internet service in Colorado Springs. 1000megs per second.

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4.1

Today is last day of service agreement

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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Vonage and Centurylink Most Critical Reviews

Lowest rated reviews
1

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...

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1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

this company is a f*ckin joke.I've been with these muppets for over 7 year.My $25 plan slowly went up to $50 so I cancel...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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Vonage and Centurylink Latest Reviews

Recent published reviews
1

Started a new account, and had old phone number ported in. Two weeks later, account was closed, and phone number...

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No votes

New modem dropped off by technician and having trouble installing. Call with customer service was dropped

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1

SHave had vontage for a number of years but don't need it anymore. They will not let you cancel online. I have spent...

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1.5

We have CenturyLink telephone and internet service in Madison, North Carolina. My mother lives with me and is 90 years...

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Vonage and Centurylink Products and Services

Most reviewed product and services
  • Vonage Phone Service (99 reviews)
  • Vonage Customer Care (33 reviews)
  • Vonage Phone Plan (16 reviews)
  • Centurylink Internet Service (984 reviews)
  • Centurylink Customer Care (396 reviews)
  • Centurylink Bundle (226 reviews)