PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vonage and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Vonage and Centurylink Overview

Total reviews
Company responses
Issues resolved

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3152 reviews. It is 2854 reviews more than Vonage received since Aug 13, 2007.

Vonage and Centurylink Consumer Ratings

302 out of 1945 in Telecommunications category
306 out of 1945 in Telecommunications category
Customer service
266 in category
255 in category
Price Affordability
253 in category
280 in category
Product or Service Quality
213 in category
205 in category

According to consumer ratings and reviews, Vonage ranks 4 points higher in the Telecommunications category than Centurylink. People gave Vonage 1.2 stars for Customer service criterion in Telecommunications category and it is 300 points higher than the worst rated brand in this category. At the same time, Centurylink was rated 1.2 stars for Customer service criterion in this category and it is 311 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Vonage has a higher rating than Centurylink. Regarding Product or Service Quality criterion, consumers gave Vonage 1.5 stars and it is 62% greater than other in category. Centurylink however was rated 1.6 stars and it is 64% greater than other in category.

Vonage and Centurylink Rating Details

Customer service
1.2 (104 reviews)
1.2 (1275 reviews)
Reviewer's quote

...My customer # is 1002, so I have been with them from their start. Suddenly, my old router stopped working on the 6 phones I daisy chained in my house (3 floors) all on the same number. For 13 years, this has been the way my house was wired...

john t

You hung up on me while I was trying to pay. Your services are horrible. I’m in the middle of a blizzard and I’ve had no mail delivery for 3 days and my bills in the mail box haven’t been picked up so I was trying to pay you on time.

Price Affordability
1.7 (86 reviews)
1.6 (1077 reviews)
Reviewer's quote

...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...


All of a sudden our bills have gone way up, things have supposedly expired that we didn't know about (such as a price lock offer) and now that we have medical situations, we are not being given the discounts we were to get. Very very confusing bills and we are hesitant to pay in full because we...

Jay S
Product or Service Quality
1.5 (85 reviews)
1.6 (1135 reviews)
Reviewer's quote

...still no service. The told us they were going to elevate our ticket to an upperlevel tech and the new tech would call us back. We asked when we could expect that call and were told in 48 to 72 hours! We reminded them that this was a business phone service but it didn't seem to matter to them at all...


...There is no one home woven into their customer service model. Xfinity: I have switched back to Comcast (Xfinity) who has an easy online interface to pay bills; at least I can get an account and see my bills. Tech who installed my router (Best Buy) was great...


Vonage and Centurylink Pros and Cons

  • Service until i must contact support
  • When they are truthful
  • Connectivity
  • When it worked
  • Service online payment ability
  • Quality of internet
  • Customer service
  • Fraudulent misrepresentation
  • Service
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Vonage and Centurylink Most Positive Reviews

Top rated reviews

Didnt explain billing to me. Took money out of my bank account without my consent


Best internet service in Colorado Springs. 1000megs per second.

Vonage and Centurylink Most Critical Reviews

Lowest rated reviews

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...


My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

Vonage and Centurylink Latest Reviews

Recent published reviews

We contacted support when our business phones went down. The support tech had us on the phone for 3 hours the first day...

Read all 298 reviews

You hung up on me while I was trying to pay. Your services are horrible. I’m in the middle of a blizzard and I’ve had...

Read all 3152 reviews

Vonage and Centurylink Products and Services

Most reviewed product and services
  • Vonage Phone Service (95 reviews)
  • Vonage Customer Care (33 reviews)
  • Vonage Phone Plan (16 reviews)
  • Centurylink Internet Service (950 reviews)
  • Centurylink Customer Care (389 reviews)
  • Centurylink Bundle (224 reviews)