PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viasat and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viasat
Centurylink

Viasat and Centurylink Overview

Total reviews
292
3175
Company responses
0
0
Issues resolved
0
9

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3175 reviews. It is 2883 reviews more than Viasat received since Sep 1, 2013.

Viasat and Centurylink Consumer Ratings

Rank
439 out of 1909 in Telecommunications category
309 out of 1909 in Telecommunications category
Customer service
221 in category
253 in category
Product or Service Quality
284 in category
201 in category
Price Affordability
333 in category
281 in category

According to consumer ratings and reviews, Centurylink ranks 130 points higher in the Telecommunications category than Viasat. People gave Viasat 1.3 stars for Customer service criterion in Telecommunications category and it is 349 points higher than the worst rated brand in this category. At the same time, Centurylink was rated 1.2 stars for Customer service criterion in this category and it is 317 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Centurylink has a higher rating than Viasat. Regarding Price Affordability criterion, consumers gave Viasat 1.2 stars and it is 58% worse than other in category. Centurylink however was rated 1.6 stars and it is 51% greater than other in category.

Viasat and Centurylink Rating Details

Customer service
1.3 (170 reviews)
1.2 (1291 reviews)
Reviewer's quote

...None of my account information has changed, and I have been an good customer. I have seen payments on my bank statement. So how can my payment information be expired and needs updating so often? There is nothing to update...

PissedConsumer1767191

Called customer service; rep was very cooperative and friendly..

La
Product or Service Quality
1.2 (167 reviews)
1.6 (1150 reviews)
Reviewer's quote

...After 100g, service will depend on peak times and available bandwidth. As long as you are under your capped data limits, the product is fine. But once you reach your 100g of your "unlimited" plan, they basically shut you down to 0...

PissedConsumer1760623

...I have had DirecTV in the past and dropped them because of bad customer service. I would drop them also if there was a better company to go to..

John H
Price Affordability
1.2 (160 reviews)
1.6 (1087 reviews)
Reviewer's quote

TV STREAMING AWFULL WORST SERVICE EVER PRICE CHANGED..

Slayden

The lied to me about the price I would be charged for services it has been substantially higher than what I was told it would be. I was promised a $200 Visa card never got that, 3 months of premium movie channels for free that never happened. They don't pay AT&T for the direct tv services that...

Adara

Viasat and Centurylink Pros and Cons

Pros
  • Absolutely norhing
  • Install was fast
  • Installer was nice
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Customer service
  • Everything so far
  • Liars and thieves
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Viasat and Centurylink Most Positive Reviews

Top rated reviews
5

I have had it about 3 weeks and we love it compared to the AT&T internet service I have had for about 5 years. Also...

5

Best internet service in Colorado Springs. 1000megs per second.

Viasat and Centurylink Most Critical Reviews

Lowest rated reviews
1

Customer service put my internet service on hold for the wrong date! Plus I could not talk to the supervisor! Why she...

1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

Viasat and Centurylink Latest Reviews

Recent published reviews
1.4

We were lured away from Hugues Net claiming that their data cap worked much better, with less slowing down, than their...

Read all 292 reviews

Tech did come into the house and installed any telephone jacks

Read all 3175 reviews

Viasat and Centurylink Products and Services

Most reviewed product and services
  • Viasat Internet Service (173 reviews)
  • Viasat Customer Care (29 reviews)
  • Viasat Internet Plan (20 reviews)
  • Centurylink Internet Service (952 reviews)
  • Centurylink Customer Care (391 reviews)
  • Centurylink Bundle (226 reviews)