PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Time Warner Cable and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Time Warner Cable
Centurylink

Time Warner Cable and Centurylink Overview

Total reviews
1569
3174
Company responses
0
0
Issues resolved
5
9

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3174 reviews. It is 1605 reviews more than Time Warner Cable received since Oct 1, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Time Warner Cable customer support team and Centurylink customer service.

Time Warner Cable and Centurylink Consumer Ratings

Rank
253 out of 1908 in Telecommunications category
308 out of 1908 in Telecommunications category
Customer service
216 in category
251 in category
Product or Service Quality
139 in category
200 in category
Billing Practices
197 in category
213 in category

According to consumer ratings and reviews, Time Warner Cable ranks 55 points higher in the Telecommunications category than Centurylink. People gave Time Warner Cable 1.3 stars for Customer service criterion in Telecommunications category and it is 353 points higher than the worst rated brand in this category. At the same time, Centurylink was rated 1.2 stars for Customer service criterion in this category and it is 318 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Time Warner Cable has a higher rating than Centurylink. Regarding Billing Practices criterion, consumers gave Time Warner Cable 1.4 stars and it is 65% greater than other in category. Centurylink however was rated 1.4 stars and it is 63% greater than other in category.

Time Warner Cable and Centurylink Rating Details

Customer service
1.3 (451 reviews)
1.2 (1291 reviews)
Reviewer's quote

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

Geraldine T

Called customer service; rep was very cooperative and friendly..

La
Product or Service Quality
1.8 (409 reviews)
1.6 (1150 reviews)
Reviewer's quote

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

PissedConsumer1548864

...I have had DirecTV in the past and dropped them because of bad customer service. I would drop them also if there was a better company to go to..

John H
Billing Practices
1.4 (398 reviews)
1.4 (912 reviews)
Reviewer's quote

...and scam billing practices (changes without warning). I called the customer service rep months earlier and they said the price would not change, well it did change. There is a major disconnect between the customer representatives and the billing practices...

daniel k

After 26 years of being a faithful customer and putting up with horrible billing practices and even worse phone help, I am my wits end. Again. Poor Prism TV service, bad billing practices and ridiculous phone excuses again...

Barry L

Time Warner Cable and Centurylink Pros and Cons

Pros
  • Internet speed when it works
  • No contract
  • Variety of channels
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Time Warner Cable and Centurylink Most Positive Reviews

Top rated reviews
5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

5

Best internet service in Colorado Springs. 1000megs per second.

Time Warner Cable and Centurylink Most Critical Reviews

Lowest rated reviews
1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

Time Warner Cable and Centurylink Latest Reviews

Recent published reviews
5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

Read all 1569 reviews
3

Called customer service; rep was very cooperative and friendly

Read all 3174 reviews

Time Warner Cable and Centurylink Products and Services

Most reviewed product and services
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)
  • Centurylink Internet Service (952 reviews)
  • Centurylink Customer Care (391 reviews)
  • Centurylink Bundle (226 reviews)