PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Time Warner Cable and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Time Warner Cable
Centurylink

Time Warner Cable and Centurylink Overview

Total reviews
1570
3259
Company responses
0
0
Issues resolved
5
9

Time Warner Cable and Centurylink Consumer Ratings

Rank
266 out of 1425 in Telecommunications category
321 out of 1425 in Telecommunications category
Customer service
223 in category
252 in category
Product or Service Quality
144 in category
213 in category
Billing Practices
212 in category
223 in category
Diversity of Products or Services
207 in category
234 in category

Time Warner Cable and Centurylink Rating Details

Customer service
1.3 (452 reviews)
1.2 (1333 reviews)
Reviewer's quote

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

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Poor service, bad phone customer service, repair people not contacting. where do I start? MONTHS AGO I started to have extreme static on my line - finally techs came out - they said it was an old line and water was in it. line was fixed temporarily...

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Product or Service Quality
1.8 (410 reviews)
1.6 (1187 reviews)
Reviewer's quote

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

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Last year I upgraded my service. They sent me a new modem. I set it up and worked for one day...

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Billing Practices
1.4 (399 reviews)
1.4 (945 reviews)
Reviewer's quote

...and scam billing practices (changes without warning). I called the customer service rep months earlier and they said the price would not change, well it did change. There is a major disconnect between the customer representatives and the billing practices...

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Customer for more than twelve years and put up with their terrible billing practices, hours of trying to resolve their billing with customer service, broken promises by customer service, failure to return calls, and being hung up on when complaining of the problems. Twelve years and they still...

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Diversity of Products or Services
1.8 (397 reviews)
1.7 (1071 reviews)
Reviewer's quote

...i'm so tired of the spectrum commercials that portray themselves as caring company with awesome services and support. let's face it..

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...If you have someone in management hey you better start looking at your customer service and start making changes because I'm going to go on Facebook I'm going to go to the Better Business Bureau and I'm going to find your CEO and tell him how *** your customer services and I am mad..

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Time Warner Cable and Centurylink Pros and Cons

Pros
  • Internet speed when it works
  • No contract
  • Variety of channels
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Time Warner Cable and Centurylink Most Positive Reviews

Top rated reviews
5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

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5

Best internet service in Colorado Springs. 1000megs per second.

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5

I attempted to disconnect internet service with TWC. Each person i spoke with was nice and helpful until I told reason...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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Time Warner Cable and Centurylink Most Critical Reviews

Lowest rated reviews
1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

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1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

Recently my husband and I had to lower some bills & shift things around. One of the first places we did this was wit...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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Time Warner Cable and Centurylink Latest Reviews

Recent published reviews
1.2

Ive been trying to get a new remote for the past year. Most of the buttons dont work. Ive tried over the months, I had...

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1

I have been dropped 2 times, transferred 3 times,and still having to go through the whole process again and still no...

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5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

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1

Poor service, bad phone customer service, repair people not contacting. where do I start? MONTHS AGO I started to have...

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Time Warner Cable and Centurylink Products and Services

Most reviewed product and services
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)
  • Centurylink Internet Service (984 reviews)
  • Centurylink Customer Care (396 reviews)
  • Centurylink Bundle (226 reviews)