PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Time Warner Cable as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Time Warner Cable

Centurylink and Time Warner Cable Overview

Total reviews
3154
1569
Company responses
0
0
Issues resolved
9
5

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3154 reviews. It is 1585 reviews more than Time Warner Cable received since Oct 1, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Centurylink customer support team and Time Warner Cable customer service.

Centurylink and Time Warner Cable Consumer Ratings

Rank
307 out of 1945 in Telecommunications category
250 out of 1945 in Telecommunications category
Customer service
251 in category
217 in category
Product or Service Quality
203 in category
140 in category
Website
249 in category
179 in category

According to consumer ratings and reviews, Time Warner Cable ranks 57 points higher in the Telecommunications category than Centurylink. People gave Centurylink 1.2 stars for Customer service criterion in Telecommunications category and it is 310 points higher than the worst rated brand in this category. At the same time, Time Warner Cable was rated 1.3 stars for Customer service criterion in this category and it is 344 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Time Warner Cable has a higher rating than Centurylink. Regarding Website criterion, consumers gave Centurylink 1.7 stars and it is 56% greater than other in category. Time Warner Cable however was rated 1.9 stars and it is 68% greater than other in category.

Centurylink and Time Warner Cable Rating Details

Customer service
1.2 (1276 reviews)
1.3 (451 reviews)
Reviewer's quote

...What kind of customer service business is this? I’ve tried for 2 weeks and I cannot get anyone to help. This should be easy. DO NOT CHARGE ME FOR THE EQUIPMENT I AM TRYING HARD TO RETURN..

Gwendolyn

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

Geraldine T
Product or Service Quality
1.6 (1136 reviews)
1.8 (409 reviews)
Reviewer's quote

...Your services are horrible. I’m in the middle of a blizzard and I’ve had no mail delivery for 3 days and my bills in the mail box haven’t been picked up so I was trying to pay you on time..

Dimple

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

PissedConsumer1548864
Website
1.7 (1084 reviews)
1.9 (384 reviews)
Reviewer's quote

...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

PissedConsumer1693420

Their website has fake prices as well that is not really offered. After calling them, they did not know what was on their website and claimed their website prices are not true even if I clicked existing customers and upgrade service with my account number to view the plans. I would not recommend...

daniel k

Centurylink and Time Warner Cable Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • Internet speed when it works
  • No contract
  • Variety of channels
Cons
  • Customer service
  • Lack of cooperation
  • Professionalism of manager
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service

Centurylink and Time Warner Cable Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

Centurylink and Time Warner Cable Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

Centurylink and Time Warner Cable Latest Reviews

Recent published reviews
2.1

sold our place in july, 2019. called to cancel service, which I thought was taken care of. we moved to new address, low...

Read all 3154 reviews
5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

Read all 1569 reviews

Centurylink and Time Warner Cable Products and Services

Most reviewed product and services
  • Centurylink Internet Service (950 reviews)
  • Centurylink Customer Care (390 reviews)
  • Centurylink Bundle (224 reviews)
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)