PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suddenlink and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Suddenlink
Centurylink

Suddenlink and Centurylink Overview

Total reviews 2203 3308
Company responses 0 0
Issues resolved 20 9

Suddenlink and Centurylink Consumer Ratings

Rank
338 out of 1438 in Telecommunications category
337 out of 1438 in Telecommunications category
Customer service
234 in category
268 in category
Product or Service Quality
215 in category
224 in category
Price Affordability
321 in category
303 in category
Website
264 in category
265 in category

Suddenlink and Centurylink Rating Details

Customer service
1.3 (1146 reviews)
1.2 (1369 reviews)
Reviewer's quote

So after firing them for *** customer service and billing issues month after month a few years ago, I gave them another chance because as hard as it is to believe, Frontier (former Verizon) sucks worse...

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...I tried customer service. Held for 50 minutes and then was transferred to the Buried Wire Group. The gentleman there told me I had to go back to the phone service line ( which I held for 50 minutes for the first time) and that all he could do was transfer me...

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Product or Service Quality
1.6 (1015 reviews)
1.6 (1217 reviews)
Reviewer's quote

...Long story short, if they had come to the door and said "there might be an interruption in your service because we are messing with the box" it would have been fine, but they didn't. I am really po'd. Tell your reps to have the decency to tell your customers what they are doing...

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Keeps cutting off services with no warning even though there is a person with severe medical problems in home and needs access to emergency services. 2. One time we had lightning storm that blew outside connection box 15 feet into yard and it took them 2 MONTHS to come fix it (with said person from...

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Price Affordability
1.5 (1000 reviews)
1.6 (1144 reviews)
Reviewer's quote

...I received a price of $125. 98 and they never called to set up the service. I called the number and they said that they don`t have any record of our request...

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With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

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Website
1.7 (969 reviews)
1.7 (1153 reviews)
Reviewer's quote

New customer and cannot access email on their website. Multiple calls into support get nowhere. Chat Techs dont have Any tools to solve other than to have change password and reset cache...

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...Entering my account information on the website is met with "This website is experiencing technical difficulties". Opening a chat window is next to impossible. It seems that if I have any filters activated on my browser negates "chat"...

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Suddenlink and Centurylink Pros and Cons

Pros
  • High speed internet
  • Fast when it works
  • Internet
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Customer service
  • Raising prices
  • Complete incompetence in every area i had to deal with
  • Customer service
  • Lack of cooperation
  • Difficult problem resolution

Suddenlink and Centurylink Most Positive Reviews

Top rated reviews
5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

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5

Best internet service in Colorado Springs. 1000megs per second.

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5

kept getting bounced around, hung up on,told I sound like im full of drugs (I hv kidney failure, am a nurse and cant to...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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Suddenlink and Centurylink Most Critical Reviews

Lowest rated reviews
1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

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1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

Our cable company went under and suddenlink purchased the rights. The only other choice we had was to go to Dish or...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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Suddenlink and Centurylink Latest Reviews

Recent published reviews
2.2

I had to email a director for sudden link to get results. My tivo was installed the next day. There was no other option...

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2.6

I recd replacement modem but could not install, kept getting error messages during install. Then Im getting $200+ bills...

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1

No one ever showed up to fix my internet and canceled my appointment without even telling me or asking me. Been without...

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No votes

Ever since i switched to century link nothing but problems from day one first the billing second internet not working...

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Suddenlink and Centurylink Products and Services

Most reviewed product and services
  • Suddenlink Internet Service (423 reviews)
  • Suddenlink Customer Care (251 reviews)
  • Suddenlink Bundle (132 reviews)
  • Centurylink Internet Service (979 reviews)
  • Centurylink Customer Care (398 reviews)
  • Centurylink Bundle (226 reviews)