PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Suddenlink

Centurylink and Suddenlink Overview

Total reviews 3327 2261
Company responses 0 0
Issues resolved 10 20

Centurylink and Suddenlink Consumer Ratings

Rank
345 out of 1452 in Telecommunications category
346 out of 1452 in Telecommunications category
Customer service
259 in category
234 in category
Product or Service Quality
214 in category
209 in category
Website
249 in category
260 in category
Price Affordability
286 in category
307 in category

Centurylink and Suddenlink Rating Details

Customer service
1.2 (1381 reviews)
1.3 (1184 reviews)
Reviewer's quote

*** We have been with century link for 25 years , and had nothing but problems with internet ! We have had 5 modems none last very long! It takes for ever to get ahold of some one to fix them , Poor Customer service..

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We've spent a collective 40+ hours on hold and talking to customer service reps and have NOTHING but a collection agency to show for it. They will not send email receipts, return ANY phone calls, have trouble even taking phone calls. I can't say enough bad things about our experience over the years...

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Product or Service Quality
1.6 (1225 reviews)
1.6 (1051 reviews)
Reviewer's quote

We were told it would be a very easy process and told of wonderful new phone and internet service. After reluctantly agreeing, we were ignored for months until one day a crew of *** contractors showed up and began a full-on assault of my commercial property. Our lawn and landscaping have been...

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We are writing to express extreme dissatisfaction with regard to the exceptionally bad customer service we received recently and to request an acceptable resolution to the problem with our account. It is difficult to fully express how badly we have been treated; Suddenlink staff have provided...

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Website
1.7 (1159 reviews)
1.7 (1003 reviews)
Reviewer's quote

...Entering my account information on the website is met with "This website is experiencing technical difficulties". Opening a chat window is next to impossible. It seems that if I have any filters activated on my browser negates "chat"...

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New customer and cannot access email on their website. Multiple calls into support get nowhere. Chat Techs dont have Any tools to solve other than to have change password and reset cache...

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Price Affordability
1.6 (1151 reviews)
1.5 (1038 reviews)
Reviewer's quote

With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

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...I received a price of $125. 98 and they never called to set up the service. I called the number and they said that they don`t have any record of our request...

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Centurylink and Suddenlink Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Customer service
  • Lack of cooperation
  • Difficult problem resolution
  • Customer service
  • Raising prices
  • Complete incompetence in every area i had to deal with

Centurylink and Suddenlink Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

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5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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5

kept getting bounced around, hung up on,told I sound like im full of drugs (I hv kidney failure, am a nurse and cant to...

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Centurylink and Suddenlink Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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1

Our cable company went under and suddenlink purchased the rights. The only other choice we had was to go to Dish or...

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Centurylink and Suddenlink Latest Reviews

Recent published reviews
No votes

Connected from one department to another to another, disconnected, called back to get to the Care Department Hung up...

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1

We have been trying to disconnect our service for over 6 months. During the onset of Covid in March, we turned in our...

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2.6

I have been to the CenturyLink website on numerous occasions and I have to say this is the absolute most worthless site...

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1

We are writing to express extreme dissatisfaction with regard to the exceptionally bad customer service we received rece...

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Centurylink and Suddenlink Products and Services

Most reviewed product and services
  • Centurylink Internet Service (979 reviews)
  • Centurylink Bundle (226 reviews)
  • Centurylink Phone Service (176 reviews)
  • Suddenlink Internet Service (424 reviews)
  • Suddenlink Bundle (138 reviews)
  • Suddenlink Tv Service (109 reviews)