PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CenturyLink and Speedconnect as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CenturyLink
Speedconnect

CenturyLink and Speedconnect Overview

Total reviews 4179 382
Company responses 0 2
Issues resolved 24 3

CenturyLink and Speedconnect Consumer Ratings

Rank
552 out of 2028 in Telecommunications category
623 out of 2028 in Telecommunications category
Customer service
514 in category
397 in category
Product or Service Quality
441 in category
568 in category
Website
462 in category
487 in category
Price Affordability
503 in category
478 in category

CenturyLink and Speedconnect Rating Details

Customer service
1.2
(1776 reviews)
1.4
(232 reviews)
Reviewer's quote

...I have spent hours on the phone with customer service people. Asking to be transferred to a "Supervisor". No improvement...

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Rumors are they've gone out of business and are Avoiding dealing with customers if true or not Customer service is terrible Switching asap..

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Product or Service Quality
1.5
(1567 reviews)
1.2
(220 reviews)
Reviewer's quote

...out of landline service since big SNOW storm 3-14-2024. chat on 321 at 721AM scheduled tech to come that day. receieved bogus random full of misinformation texts...

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I have been trying to reach out to someone by phone snice Friday Nov 3 2023 about shutting my internet service but nobody will answer the phone. my Account number is12494. please call me at 989-975-****..

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Website
1.6
(1497 reviews)
1.6
(205 reviews)
Reviewer's quote

...My experience with offshore support is far better than the website or (worthless) chat. But the offshore personnel are closely reined. I am rural with no real choice..

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Do not have them for your internet service provider! I have been out of service for 2 days now! They have no tech support and nothing on their website with helpful info. You cannot call them on a weekend so you are just out of luck! Will be finding a new service provider on Monday morning at 8:00!..

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Price Affordability
1.7
(1458 reviews)
1.8
(212 reviews)
Reviewer's quote

...I pay full price for a internet connection that is unusable when it rains in florida. The internet connection drops constantly. There is extra line in the ground between pole and house the techs have told me that is where the problem is...

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...I think the price is good, no problem with customer service it's just not acceptable to have so many issues with reliability..

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CenturyLink and Speedconnect Pros and Cons

Pros
  • Price
  • When it worked
  • Quality of internet
  • I had internet connect that barely worked
  • Price
  • Polite
Cons
  • Customer service
  • Lack of cooperation
  • Difficult problem resolution
  • Customer service
  • Poor or no service
  • Internet service

CenturyLink and Speedconnect Most Positive Reviews

Top rated reviews
5

I tried to call them to ask them about updating my phone or getting my Internet started again. But it appears they are...

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5

This is a terrific Internet company and we've had excellent service with them! We love the wireless nature of the...

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5

Had to move and had to disconnect it and one day will be back with your services

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5

Live in rural Michigan. Service has been always reliable and work solid! Have no issues streaming or gaming with my...

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CenturyLink and Speedconnect Most Critical Reviews

Lowest rated reviews
1

spent 2 days so far waiting for a repair. out of landline service since big SNOW storm 3-14-2024. chat on 321 at 721AM...

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1

Have had them now for 3 years, no other options in my area because of being rural. First off they only have customer ser...

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1

About CenturyLink Beware: This company cheats & lies like a dog. My mother in law, Evelyn passed away on October...

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1

The service is bad. They dont show up for appointments. They lie and say they contacted about rescheduling. The manager...

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CenturyLink and Speedconnect Latest Reviews

Recent published reviews
No votes

Cant get thru to anyone to tt bc I dont have an acct (landline).
How do I get that DSL line in my back yard removed?
Patti...

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No votes

Do not use this company under any circumstances. There is no customer service no technical support and you will not get...

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1

spent 2 full days wating for tech. rec'd bogus (misinformation) regarding service tech coming and repairing line on...

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No votes

Internet went out, no one will answer a phone at Speed Connect or VuMe. I relied to an email requesting payment asking...

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