PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spectrum and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spectrum
Centurylink

Spectrum and Centurylink Overview

Total reviews
655
3242
Company responses
0
0
Issues resolved
4
9

Spectrum and Centurylink Consumer Ratings

Rank
317 out of 1430 in Telecommunications category
311 out of 1430 in Telecommunications category
Customer service
176 in category
253 in category
Value for money
212 in category
206 in category
Product or Service Quality
211 in category
198 in category
Price Affordability
313 in category
279 in category

Spectrum and Centurylink Rating Details

Customer service
1.4 (334 reviews)
1.2 (1325 reviews)
Reviewer's quote

NOPE I was transferred right back to internet customer service who offered to send a 3rd tech out on May 2 "because ONLY THE TECH CAN CONTACT AND KNOWS THE CODES THAT ARE REQUIRED TO GET LINEMEN SERVICE" I told here that I had 2 techs out already and got the same answer exactly from both of them....

Read full review

...I canceled the CenturyLink 2 months ago because you're customer service turn to ship. I've been with you 30 years. And you did absolutely nothing for me...

Read full review
Value for money
1.4 (312 reviews)
1.4 (814 reviews)
Reviewer's quote

...This save Spectrum a boatload of money, yet they still charge you $10 to do it yourself!..

Read full review

They know they pulled the money out of the wrong bank account so the bank charged them $30 for trying to process it and then they charged my new bank account the $30. How can they charge me twice and on my new bank account if they claim they have not updated their banking system to charge my new...

Read full review
Product or Service Quality
1.5 (310 reviews)
1.6 (1181 reviews)
Reviewer's quote

I have called several times about my phone service and nothing has been done about it. I still don"t have voice and I am paying on my other internet service. I am very unhappy the way you treat your custoners...

Read full review

They have charged $98, to over $110 a month for this lousy service. They have lied to me in the past, and lie every time when they say there isn't a problem. Since CenturyLink took over Embarq, I have been lied to about the speed, and every line they have put in has gone bad and had to fight to get...

Read full review
Price Affordability
1.5 (310 reviews)
1.6 (1112 reviews)
Reviewer's quote

This price I was more than happy with so she mailed the new equipment to my home and told me if I needed help getting installed to just call the phone number for assistance. For myself that was a great interaction with a really good customer service rep. Well on April 9th the cable package came and...

Read full review

With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

Read full review

Spectrum and Centurylink Pros and Cons

Pros
  • No pros
  • Internet
  • Thier price
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Poor customer service
  • Customer service
  • Waste of time spent trying to resolve issues
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Spectrum and Centurylink Most Positive Reviews

Top rated reviews
5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

Read full review
5

Best internet service in Colorado Springs. 1000megs per second.

Read full review
5

I am a disabled Vietnam Vet, I am on a fixed income, I have looked at some of your other packages, to me they have way...

Read full review
5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

Read full review

Spectrum and Centurylink Most Critical Reviews

Lowest rated reviews
1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

Read full review
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

Read full review
1

I recorded three different agents at spectrum admit to "pushing" arris software into my modem. Then they pushed the...

Read full review
1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

Read full review

Spectrum and Centurylink Latest Reviews

Recent published reviews
No votes

Internet not working right! I want a service rep to come and fix this tired of paying for a service that doesn't work...

Read full review
1

Have been dealing with the same problem for a month. Daily contact with no results.

Read full review
No votes

On June 2nd, 2020, Three of stations went dark and a message about the black man Floyd took over my stations with the BL...

Read full review
1

. I canceled the CenturyLink 2 months ago because you're customer service turn to ship. I've been with you 30 years....

Read full review

Spectrum and Centurylink Products and Services

Most reviewed product and services
  • Spectrum Customer Care (100 reviews)
  • Spectrum Internet Service (82 reviews)
  • Spectrum Bundle (63 reviews)
  • Centurylink Internet Service (984 reviews)
  • Centurylink Customer Care (396 reviews)
  • Centurylink Bundle (226 reviews)