PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spectrum and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spectrum
Centurylink

Spectrum and Centurylink Overview

Total reviews
431
3154
Company responses
0
0
Issues resolved
1
9

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3154 reviews. It is 2723 reviews more than Spectrum received since Mar 6, 2017. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Spectrum customer support team and Centurylink customer service.

Spectrum and Centurylink Consumer Ratings

Rank
356 out of 1945 in Telecommunications category
307 out of 1945 in Telecommunications category
Customer service
213 in category
252 in category
Value for money
251 in category
207 in category
Product or Service Quality
251 in category
205 in category

According to consumer ratings and reviews, Centurylink ranks 49 points higher in the Telecommunications category than Spectrum. People gave Spectrum 1.3 stars for Customer service criterion in Telecommunications category and it is 351 points higher than the worst rated brand in this category. At the same time, Centurylink was rated 1.2 stars for Customer service criterion in this category and it is 312 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Centurylink has a higher rating than Spectrum. Regarding Product or Service Quality criterion, consumers gave Spectrum 1.4 stars and it is 56% greater than other in category. Centurylink however was rated 1.6 stars and it is 64% greater than other in category.

Spectrum and Centurylink Rating Details

Customer service
1.3 (227 reviews)
1.2 (1276 reviews)
Reviewer's quote

Complaint Details This complaint involves customer service issues, advertisement issues(email) and billing issues. My mother had an account with Spectrum that began from the very first cable service in Lorain County Adelphia Cable, Time Warner and now Spectrum. We ONLY had at the time TV service...

PILAR L

...What kind of customer service business is this? I’ve tried for 2 weeks and I cannot get anyone to help. This should be easy. DO NOT CHARGE ME FOR THE EQUIPMENT I AM TRYING HARD TO RETURN..

Gwendolyn
Value for money
1.2 (216 reviews)
1.4 (773 reviews)
Reviewer's quote

Used Spectrum for long time even though was very disappointed with the program. The amount of commercials you get is incredible. Finally decided to get out after my service was raised to $220 per month to listen to mostly commercials.Cancelling Spectrum is an impossible task. You have to call them...

Verlyn D

You have been providing me service that I should be getting a discount on, but instead are stealing money from me each month! I am disgusted and am looking for alternatives. But in the mean time someone needs to give me back my money and fix my internet! Leslie and not a surprise the message you...

KEVIN A
Product or Service Quality
1.4 (211 reviews)
1.6 (1136 reviews)
Reviewer's quote

I went out of the country, BEFORE I left I called Spectrum asked for a international package, I was told they do not have one... but that If I had any charged they would credit my account. I turned off my data package as they told me to do so.. I called them back upon my arrival to verify NO...

PissedConsumer1693001

...Your services are horrible. I’m in the middle of a blizzard and I’ve had no mail delivery for 3 days and my bills in the mail box haven’t been picked up so I was trying to pay you on time..

Dimple

Spectrum and Centurylink Pros and Cons

Pros
  • No pros
  • Internet
  • Service was always good
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Poor customer service
  • Customer service
  • Bad customer service
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Spectrum and Centurylink Most Positive Reviews

Top rated reviews
5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

5

Best internet service in Colorado Springs. 1000megs per second.

Spectrum and Centurylink Most Critical Reviews

Lowest rated reviews
1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

Spectrum and Centurylink Latest Reviews

Recent published reviews

My internet on my phone not working

Read all 431 reviews
2.1

sold our place in july, 2019. called to cancel service, which I thought was taken care of. we moved to new address, low...

Read all 3154 reviews

Spectrum and Centurylink Products and Services

Most reviewed product and services
  • Spectrum Customer Care (60 reviews)
  • Spectrum Bundle (55 reviews)
  • Spectrum Internet Service (44 reviews)
  • Centurylink Internet Service (950 reviews)
  • Centurylink Customer Care (390 reviews)
  • Centurylink Bundle (224 reviews)