Centurylink vs Spectrum
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Spectrum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Centurylink and Spectrum Overview
Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3153 reviews. It is 2727 reviews more than Spectrum received since Mar 6, 2017. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Centurylink customer support team and Spectrum customer service.
Centurylink and Spectrum Consumer Ratings
According to consumer ratings and reviews, Centurylink ranks 49 points higher in the Telecommunications category than Spectrum. People gave Centurylink 1.2 stars for Customer service criterion in Telecommunications category and it is 311 points higher than the worst rated brand in this category. At the same time, Spectrum was rated 1.3 stars for Customer service criterion in this category and it is 351 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Centurylink has a higher rating than Spectrum. Regarding Website criterion, consumers gave Centurylink 1.7 stars and it is 56% greater than other in category. Spectrum however was rated 1.6 stars and it is 51% greater than other in category.
Centurylink and Spectrum Rating Details
Centurylink and Spectrum Pros and Cons
- When it worked
- Service online payment ability
- Quality of internet
- No pros
- Internet
- Service was always good
- Customer service
- Lack of cooperation
- Professionalism of manager
- Poor customer service
- Customer service
- Bad customer service
Centurylink and Spectrum Most Positive Reviews
Centurylink and Spectrum Most Critical Reviews
Centurylink and Spectrum Latest Reviews
Centurylink and Spectrum Products and Services
- Centurylink Internet Service (950 reviews)
- Centurylink Customer Care (390 reviews)
- Centurylink Bundle (224 reviews)
- Spectrum Customer Care (60 reviews)
- Spectrum Bundle (54 reviews)
- Spectrum Internet Service (43 reviews)
How would you compare Centurylink vs Spectrum?
centurylink has slower services 10mbps that cost me 83 dollars compared to spectrum's 100mbps for 44 dollars.
Is century Link better than spectrum? No.
Spectrum adds fees to your bill consistently with lame excuses and one rep told me the corporate taxes went up so they added it to my bill. I pay my taxes they should have to pay theirs out of their profits, not keep raising the bill. The phone has a hollow sound to it and I called three times and they reset it but to no avail. The internet during my online class ran a warning that the signal was too low and unstable; but at least it was flawless in the installation; unlike century link.
Century Link was out to my home 5 times each morning and then leaving, continually telling me they would be back that afternoon to finish and then calling to schedule the next day. Each day was another excuse, and this was after we waited a week for them to import the number. Then they did not have the internet on the invoice for installation; yes that was five days and they wanted to come back, when I finally said enough is enough. The phone was working for a few days (3) but without the caller ID and other "benefits" which they charge you for.
When you call the rep tells you that these benefits are free; so no big deal if you don't have them. UGGH! Then when you try to photograph the label on the modem so you have a copy to return it, the picture is blurry. It cannot be photograhed or copied on a copy machine, neither work.
So you have to hand write all the information on a piece of paper before you pack up the box. Then they had the nerve to send me a bill??? really and they were charging me $60 for install! Install that never happened!
They should pay me for waiting around for 5 days for their technician to complete a job that should only take a few hours at best.
And how do you charge for phone service that did not work correctly, and had no caller Id, call fowarding or the other perks that come with the service?? Unfortunately this is what we have to deal with until another service provider comes to the area..when that happens it will be a good day.