PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Spectrum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Spectrum

Centurylink and Spectrum Overview

Total reviews
3271
750
Company responses
0
0
Issues resolved
9
4

Centurylink and Spectrum Consumer Ratings

Rank
328 out of 1429 in Telecommunications category
286 out of 1429 in Telecommunications category
Customer service
263 in category
177 in category
Product or Service Quality
217 in category
221 in category
Website
260 in category
248 in category
Price Affordability
296 in category
309 in category

Centurylink and Spectrum Rating Details

Customer service
1.2 (1340 reviews)
1.4 (384 reviews)
Reviewer's quote

...What happened to Century Link? They used to have good customer service. Now it is a joke. Zumba and Jairo ..

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The customer service was excellent, however, since becoming a Spectrum customer at the end of January 2020, I have had my box changed twice. Waiting for them to come out on Tuesday for the third time because my service is always down. Rebooting it and going through their steps over the phone may or...

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Product or Service Quality
1.6 (1191 reviews)
1.5 (358 reviews)
Reviewer's quote

We have had service through CenturyLink since the late 1990's and never thought we would change providers, but they have truly lost my support: 1) 2. 5 hours trying to work with tech support and never getting more than 1 MB throughput 2) Getting hung up on after 2. 5 hours because at 6 PM they...

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...The service is ALWAYS down and their voice recorder ALWAYS claims there is "service" in the area. Our PC's constantly go down. It came to a head when my wife had to start working at home due to Covid and her work computer was down to the point where her boss had run out of patience...

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Website
1.7 (1129 reviews)
1.7 (314 reviews)
Reviewer's quote

...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

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Checking the Spectrum website for my address and saw that I was only getting 294 channels. Called Spectrum and a got a "BS" explanation about locations, availability, restrictions, etc. After checking the listings had seen that everything we watched was available on the Select/base level at $20...

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Price Affordability
1.6 (1123 reviews)
1.5 (352 reviews)
Reviewer's quote

With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

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when we signed up nothing was said about a promotion price, we want the service and no raising prices for benefit of top brass. after one went up $15. 00 a month with no better service...

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Centurylink and Spectrum Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • No pros
  • No pros as far i can tell
  • Internet
Cons
  • Customer service
  • Lack of cooperation
  • Professionalism of manager
  • Poor customer service
  • Waste of time spent trying to resolve issues
  • Not getting what is paid for

Centurylink and Spectrum Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

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5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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5

I am a disabled Vietnam Vet, I am on a fixed income, I have looked at some of your other packages, to me they have way...

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Centurylink and Spectrum Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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1

I recorded three different agents at spectrum admit to "pushing" arris software into my modem. Then they pushed the...

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Centurylink and Spectrum Latest Reviews

Recent published reviews
1

I wanted to cancel my service - I was placed on a 50 minute hold and then hung up on. I tried to call and cancel on the...

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1.2

I almost never write negative reviews. But Spectrum is spectacularly BAD. 20th century technology 20 years into the...

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No votes

New modem dropped off by technician and having trouble installing. Call with customer service was dropped

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1

We just spent two hours on the phone with 6+ different csr from Spectrum and still could not get phone service transferr...

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Centurylink and Spectrum Products and Services

Most reviewed product and services
  • Centurylink Internet Service (984 reviews)
  • Centurylink Customer Care (396 reviews)
  • Centurylink Bundle (226 reviews)
  • Spectrum Customer Care (106 reviews)
  • Spectrum Internet Service (91 reviews)
  • Spectrum Bundle (67 reviews)