PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Spectrum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Spectrum

Centurylink and Spectrum Overview

Total reviews 3323 842
Company responses 0 0
Issues resolved 10 4

Centurylink and Spectrum Consumer Ratings

Rank
343 out of 1449 in Telecommunications category
348 out of 1449 in Telecommunications category
Customer service
253 in category
181 in category
Product or Service Quality
213 in category
220 in category
Website
249 in category
248 in category
Price Affordability
285 in category
302 in category

Centurylink and Spectrum Rating Details

Customer service
1.2 (1379 reviews)
1.4 (446 reviews)
Reviewer's quote

*** We have been with century link for 25 years , and had nothing but problems with internet ! We have had 5 modems none last very long! It takes for ever to get ahold of some one to fix them , Poor Customer service..

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...Their customer service is horrid! They never resolve my issues and I'm now done. They have caused me so much anxiety. SHAME ON YOU, SPECTRUM!..

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Product or Service Quality
1.6 (1224 reviews)
1.5 (416 reviews)
Reviewer's quote

...Three service techs have failed to correct the problem. A fourth tech never bothered to show up. All three of the service techs showed up on days that were not scheduled...

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Service is supposedly out in my area but this happens once every two weeks. Its pathetic but its the only internet provider in my area so I have to tolerate their incompetence and horrible service..

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Website
1.7 (1158 reviews)
1.7 (365 reviews)
Reviewer's quote

...Entering my account information on the website is met with "This website is experiencing technical difficulties". Opening a chat window is next to impossible. It seems that if I have any filters activated on my browser negates "chat"...

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Checking the Spectrum website for my address and saw that I was only getting 294 channels. Called Spectrum and a got a "BS" explanation about locations, availability, restrictions, etc. After checking the listings had seen that everything we watched was available on the Select/base level at $20...

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Price Affordability
1.6 (1149 reviews)
1.5 (405 reviews)
Reviewer's quote

With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

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Sky high prices &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;amp;; horrible service. Getting worse all the time. I had Spectrum in Ohio & it was great...

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Centurylink and Spectrum Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • No pros
  • No pros as far i can tell
  • Internet
Cons
  • Customer service
  • Lack of cooperation
  • Difficult problem resolution
  • Poor customer service
  • Waste of time spent trying to resolve issues
  • Not getting what is paid for

Centurylink and Spectrum Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

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5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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5

I am a disabled Vietnam Vet, I am on a fixed income, I have looked at some of your other packages, to me they have way...

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Centurylink and Spectrum Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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1

I recorded three different agents at spectrum admit to "pushing" arris software into my modem. Then they pushed the...

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Centurylink and Spectrum Latest Reviews

Recent published reviews
No votes

CenturyLink is the worst internet company!!!!! My internet is off more than it's on!!!!! What the ####? Customer...

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1.8

Service is supposedly out in my area but this happens once every two weeks. Its pathetic but its the only internet...

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2.4

My phone suddenly stopped ringing. Three service techs have failed to correct the problem. A fourth tech never bothered...

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1

at least 6 months i have called for same problem (the upgrade pops up) i talk to Laura the last time she refused to...

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Centurylink and Spectrum Products and Services

Most reviewed product and services
  • Centurylink Internet Service (979 reviews)
  • Centurylink Customer Care (398 reviews)
  • Centurylink Bundle (226 reviews)
  • Spectrum Internet Service (93 reviews)
  • Spectrum Bundle (69 reviews)
  • Spectrum Cable Tv Service (40 reviews)