PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Spectrum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Spectrum

Centurylink and Spectrum Overview

Total reviews 3397 983
Company responses 0 0
Issues resolved 10 4

Centurylink and Spectrum Consumer Ratings

Rank
356 out of 1429 in Telecommunications category
318 out of 1429 in Telecommunications category
Customer service
290 in category
190 in category
Product or Service Quality
240 in category
230 in category
Website
278 in category
258 in category
Price Affordability
316 in category
336 in category

Centurylink and Spectrum Rating Details

Customer service
1.2 (1418 reviews)
1.5 (513 reviews)
Reviewer's quote

...Contacted customer service , after 1 !/2 hours on phone, they said the modem was bad. They sent another modem. It also would not connect...

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...We tried to tell our story to customer service to no avail. They told me one day or thirty its all the same price. I then told the representative that I did want to complete the survey, which was to follow our conversation...

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Product or Service Quality
1.5 (1257 reviews)
1.6 (484 reviews)
Reviewer's quote

Customer 40 yrs, 3 tech appts, never showed, frustrated cancelled service, that stopped it before my paid update. They need to be removed from biz. Cant speak with anyone, unless going to cancel...

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...We only had the equipment and service hooked up in our house for 3 weeks. Our internet service never worked. We never had connectivity even close to the speeds we were supposedly paying for...

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Website
1.7 (1188 reviews)
1.7 (420 reviews)
Reviewer's quote

...Try to contact them on their website. No way. Try to call them...

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...Their website, modems and routers are poorly designed and faulty. I am still trying to change a password on a router after 10 hours of work. They have two different websites for a residential and a business customer but they do not have any information about this...

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Price Affordability
1.6 (1182 reviews)
1.5 (457 reviews)
Reviewer's quote

...they changed price quote, then scheduled me for hook up and said I had to wait at my house or be within 20 minutes of it for a 9 hour period, They had a site that said my hook up would be on that date...

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Thanks for your time, Spectrum gave me a set price for 36 months and after about 6 months raised my bill $5 a month , how can they increase my monthly rate when I have that rate for 36 months..

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Centurylink and Spectrum Pros and Cons

Pros
  • When it worked
  • Quality of internet
  • Service online payment ability
  • No pros
  • No pros as far i can tell
  • Internet
Cons
  • Customer service
  • Lack of cooperation
  • Difficult problem resolution
  • Poor customer service
  • Waste of time spent trying to resolve issues
  • Waste of time dealing with cs

Centurylink and Spectrum Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

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5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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5

I am a disabled Vietnam Vet, I am on a fixed income, I have looked at some of your other packages, to me they have way...

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Centurylink and Spectrum Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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1

I recorded three different agents at spectrum admit to "pushing" arris software into my modem. Then they pushed the...

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Centurylink and Spectrum Latest Reviews

Recent published reviews
1.6

DWhen I try to sign into my email address it tells me my email address is not valid. Yet Im getting emails from you on...

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2.4

First cable box went out as soon as you put it in. Second cable went out about six months ago. Phone line doesnt work...

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1

I ordered Century link internet. The guy brought as modem, but never made sure I connected to internet. I tried and...

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No votes

I called customer service and they handled the problem for me.

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Centurylink and Spectrum Products and Services

Most reviewed product and services
  • Centurylink Internet Service (980 reviews)
  • Centurylink Bundle (226 reviews)
  • Centurylink Phone Service (176 reviews)
  • Spectrum Internet Service (106 reviews)
  • Spectrum Bundle (75 reviews)
  • Spectrum Cable Tv Service (44 reviews)