Centurylink vs Spectrum
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Centurylink
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- 8 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 2960 TOTAL REVIEWS
Rank
289 out of 1865
in Telecommunications category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS21
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SUCCESSFUL100%
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AVG CALL DURATION05:19
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ISSUES RESOLVED20%
Top Products and Services
Spectrum
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- 0 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 110 TOTAL REVIEWS
Rank
333 out of 1865
in Telecommunications category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS5
-
SUCCESSFUL100%
-
AVG CALL DURATION08:51
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ISSUES RESOLVED0%
Top Products and Services
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Top Rated Centurylink Reviews
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Centurylink - Disconnects all the time - So Pissed off.
I've been with the same internet provider for about 5 years. They started as Sprint, became Sprint/Embarq, then I think another buyout, then final...
CenturyLink's Early Termination Fee for a Service I Can't Use?
I don't normally do this having worked in customer service and taking escalated calls, but I do not recommend using CenturyLink's services.
I enjoyed...
I enjoyed...
How to return a modem to centuryLink and maybe even get your well earned money back!
The best way to return a modem from CenturyLink is to do Live Chat to get you shipping label sent to you. It is a prepaid label sent by CenturyLink. A...
CenturyLink Makes it Impossible to Cancel Service!
After 10 years we decided to cancel our service with CenturyLink (formerly Qwest), and they have made it an absolute hassle! After having to make repe...
Centurylink - WE NEED CLASS ACTION SUIT AGAINST CENTURY LINK
My 80-yr old mother (fixed income) needed a less-expensive internet and TV service. She asked me to help. I went on to Century Link's CHAT (which...
Centurylink - They keep putting invented charges on my bill, I never get the bill I was promissed. EXTORTION!
When signing up with Century Link over the phone for their Internet only service they were offering for $24.95/month I specifically stated that I will...
CenturyLink refuses to provide reward Visa card that was offered when I signed up!!
I signed up for internet service with CenturyLink and they offered $100 reward / rebate Visa card. Now they appear to be refusing to honor this...
Centurylink - I have spent so many hours every week trying to resolve issu
I am exacerbated with all my hours of trying to correct Century Links incorrect account information. I have had some CS agents treat me as if I'm a 3r...
Top Rated Spectrum Reviews
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Spectrum - Dishonest
Yesterday I had to once again call tech support for my internet. I was only getting 5 Mbps download speed. I tried connecting to the modem and...
Spectrum - Not worth 1 star
Ordered the $49.99 service online. I had to pay for 'hook up'. They confirm when installing they are only installing for Internet not TV or Phone....
Spectrum - Bundles, Incompetency, price gouging and lack of service, etc...
I am angry enough at Spectrum to look for other service right now. We have had TV, Internet and a phone line for a year that has not ever worked, yet...
Spectrum - Constantly adding $$ to the bill
I signed up for Spectrum triple play bundle for 128 a month. I was told, that after one year, I would be charged the going rate, which was 144. Well,...
Spectrum - Awful and improper information.
On 12/6/2018 i had received a call regarding my internet bill. I have had many financial issues going on, lost my job, illness etc. I have been a...
Spectrum - Crap System and Service
Since having Spectrum install my wifi and TV I've had 3 different boxes installed in less than 3 months. I've called them continuously with problems:...
Spectrum - Incompetence or revenge?
Today I called Spectrum to politely let them know that I was canceling my tv package part of my bundle immediately and had to listen the guy on the...
Spectrum - What company these days can you NOT reach by email???
Why would a company, whose vast offerings include email systems, would not allow its customers to reach its Customer Support by email. Spectrum seems...
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How do you compare Centurylink vs Spectrum?
centurylink has slower services 10mbps that cost me 83 dollars compared to spectrum's 100mbps for 44 dollars.
Is century Link better than spectrum? No.
Spectrum adds fees to your bill consistently with lame excuses and one rep told me the corporate taxes went up so they added it to my bill. I pay my taxes they should have to pay theirs out of their profits, not keep raising the bill. The phone has a hollow sound to it and I called three times and they reset it but to no avail. The internet during my online class ran a warning that the signal was too low and unstable; but at least it was flawless in the installation; unlike century link.
Century Link was out to my home 5 times each morning and then leaving, continually telling me they would be back that afternoon to finish and then calling to schedule the next day. Each day was another excuse, and this was after we waited a week for them to import the number. Then they did not have the internet on the invoice for installation; yes that was five days and they wanted to come back, when I finally said enough is enough. The phone was working for a few days (3) but without the caller ID and other "benefits" which they charge you for.
When you call the rep tells you that these benefits are free; so no big deal if you don't have them. UGGH! Then when you try to photograph the label on the modem so you have a copy to return it, the picture is blurry. It cannot be photograhed or copied on a copy machine, neither work.
So you have to hand write all the information on a piece of paper before you pack up the box. Then they had the nerve to send me a bill??? really and they were charging me $60 for install! Install that never happened!
They should pay me for waiting around for 5 days for their technician to complete a job that should only take a few hours at best.
And how do you charge for phone service that did not work correctly, and had no caller Id, call fowarding or the other perks that come with the service?? Unfortunately this is what we have to deal with until another service provider comes to the area..when that happens it will be a good day.