PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Spectrum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Spectrum

Centurylink and Spectrum Overview

Total reviews
3153
426
Company responses
0
0
Issues resolved
9
1

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3153 reviews. It is 2727 reviews more than Spectrum received since Mar 6, 2017. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Centurylink customer support team and Spectrum customer service.

Centurylink and Spectrum Consumer Ratings

Rank
307 out of 1946 in Telecommunications category
356 out of 1946 in Telecommunications category
Customer service
255 in category
215 in category
Product or Service Quality
205 in category
251 in category
Website
251 in category
277 in category

According to consumer ratings and reviews, Centurylink ranks 49 points higher in the Telecommunications category than Spectrum. People gave Centurylink 1.2 stars for Customer service criterion in Telecommunications category and it is 311 points higher than the worst rated brand in this category. At the same time, Spectrum was rated 1.3 stars for Customer service criterion in this category and it is 351 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Centurylink has a higher rating than Spectrum. Regarding Website criterion, consumers gave Centurylink 1.7 stars and it is 56% greater than other in category. Spectrum however was rated 1.6 stars and it is 51% greater than other in category.

Centurylink and Spectrum Rating Details

Customer service
1.2 (1276 reviews)
1.3 (224 reviews)
Reviewer's quote

...What kind of customer service business is this? I’ve tried for 2 weeks and I cannot get anyone to help. This should be easy. DO NOT CHARGE ME FOR THE EQUIPMENT I AM TRYING HARD TO RETURN..

Gwendolyn

Complaint Details This complaint involves customer service issues, advertisement issues(email) and billing issues. My mother had an account with Spectrum that began from the very first cable service in Lorain County Adelphia Cable, Time Warner and now Spectrum. We ONLY had at the time TV service...

PILAR L
Product or Service Quality
1.6 (1136 reviews)
1.4 (208 reviews)
Reviewer's quote

...Your services are horrible. I’m in the middle of a blizzard and I’ve had no mail delivery for 3 days and my bills in the mail box haven’t been picked up so I was trying to pay you on time..

Dimple

...Finally decided to get out after my service was raised to $220 per month to listen to mostly commercials. Cancelling Spectrum is an impossible task. You have to call them by phone, but they won;t simply let you cancel...

Verlyn D
Website
1.7 (1084 reviews)
1.6 (183 reviews)
Reviewer's quote

...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

PissedConsumer1693420

...You can be signed on to their website and look for packages to change to. You have to re enter your information to log on even though you are already logged on. Then when you input the information it states the account doesn't exist...

Dale W

Centurylink and Spectrum Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • No pros
  • Internet
  • Service was always good
Cons
  • Customer service
  • Lack of cooperation
  • Professionalism of manager
  • Poor customer service
  • Customer service
  • Bad customer service

Centurylink and Spectrum Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

Centurylink and Spectrum Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

Centurylink and Spectrum Latest Reviews

Recent published reviews
1

Not open on Saturdays. What kind of customer service business is this?
I’ve tried for 2 weeks and I cannot get anyone to...

Read all 3153 reviews
1.4

I cannot begin to express how terrible Spectrum is. When we initially tried to sign up for service their technicians cam...

Read all 426 reviews

Centurylink and Spectrum Products and Services

Most reviewed product and services
  • Centurylink Internet Service (950 reviews)
  • Centurylink Customer Care (390 reviews)
  • Centurylink Bundle (224 reviews)
  • Spectrum Customer Care (60 reviews)
  • Spectrum Bundle (54 reviews)
  • Spectrum Internet Service (43 reviews)