PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Spectrum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Spectrum

Centurylink and Spectrum Overview

Total reviews
3174
475
Company responses
0
0
Issues resolved
9
1

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3174 reviews. It is 2699 reviews more than Spectrum received since Mar 6, 2017. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Centurylink customer support team and Spectrum customer service.

Centurylink and Spectrum Consumer Ratings

Rank
309 out of 1909 in Telecommunications category
314 out of 1909 in Telecommunications category
Customer service
253 in category
211 in category
Product or Service Quality
201 in category
239 in category
Price Affordability
281 in category
316 in category

According to consumer ratings and reviews, Centurylink ranks 5 points higher in the Telecommunications category than Spectrum. People gave Centurylink 1.2 stars for Customer service criterion in Telecommunications category and it is 317 points higher than the worst rated brand in this category. At the same time, Spectrum was rated 1.3 stars for Customer service criterion in this category and it is 359 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Centurylink has a higher rating than Spectrum. Regarding Price Affordability criterion, consumers gave Centurylink 1.6 stars and it is 51% greater than other in category. Spectrum however was rated 1.4 stars and it is 55% worse than other in category.

Centurylink and Spectrum Rating Details

Customer service
1.2 (1291 reviews)
1.3 (246 reviews)
Reviewer's quote

Called customer service; rep was very cooperative and friendly..

La

...Customer service rude and not helpful..

PissedConsumer1769296
Product or Service Quality
1.6 (1150 reviews)
1.4 (234 reviews)
Reviewer's quote

...I have had DirecTV in the past and dropped them because of bad customer service. I would drop them also if there was a better company to go to..

John H

...I left an email for Kathleen Mayo V P of Customer Service and my husband called and talked to several people to no avail. Only silence for spectrum..

Michael S
Price Affordability
1.6 (1087 reviews)
1.4 (227 reviews)
Reviewer's quote

The lied to me about the price I would be charged for services it has been substantially higher than what I was told it would be. I was promised a $200 Visa card never got that, 3 months of premium movie channels for free that never happened. They don't pay AT&T for the direct tv services that...

Adara

price keeps going up for no apparent reason. charged 186 dollars for 3 days of service. we need to kick them out of Florida like new York did..

PissedConsumer1747393

Centurylink and Spectrum Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • No pros
  • Internet
  • Thier price
Cons
  • Customer service
  • Lack of cooperation
  • Professionalism of manager
  • Poor customer service
  • Customer service
  • Waste of time spent trying to resolve issues

Centurylink and Spectrum Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

Centurylink and Spectrum Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

Centurylink and Spectrum Latest Reviews

Recent published reviews
3

Called customer service; rep was very cooperative and friendly

Read all 3174 reviews

For one I am not Zak and second from day one they treated me like a good company should. Fixed issue and responded...

Read all 475 reviews

Centurylink and Spectrum Products and Services

Most reviewed product and services
  • Centurylink Internet Service (952 reviews)
  • Centurylink Customer Care (391 reviews)
  • Centurylink Bundle (226 reviews)
  • Spectrum Customer Care (77 reviews)
  • Spectrum Bundle (56 reviews)
  • Spectrum Internet Service (50 reviews)