PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spectrum Communications and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spectrum Communications

Spectrum Communications and Centurylink Overview

Total reviews
Company responses
Issues resolved

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3154 reviews. It is 3118 reviews more than Spectrum Communications received since Apr 30, 2017.

Spectrum Communications and Centurylink Consumer Ratings

291 out of 1946 in Telecommunications category
305 out of 1946 in Telecommunications category
Customer service
144 in category
248 in category
Value for money
225 in category
203 in category
Billing Practices
227 in category
216 in category

According to consumer ratings and reviews, Spectrum Communications ranks 14 points higher in the Telecommunications category than Centurylink. People gave Spectrum Communications 1.5 stars for Customer service criterion in Telecommunications category and it is 414 points higher than the worst rated brand in this category. At the same time, Centurylink was rated 1.2 stars for Customer service criterion in this category and it is 310 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Centurylink has a higher rating than Spectrum Communications. Regarding Billing Practices criterion, consumers gave Spectrum Communications 1.3 stars and it is 59% greater than other in category. Centurylink however was rated 1.3 stars and it is 61% greater than other in category.

Spectrum Communications and Centurylink Rating Details

Customer service
1.5 (24 reviews)
1.2 (1276 reviews)
Reviewer's quote

Asked the company to stop sending me solicitations about their Internet service in large part because they were recently sued by New York State and lost the largest ever internet fraud case in the state of nearly $180 million. Obviously, Spectrum had and possibly still has a criminal enterprise....


...What kind of customer service business is this? I’ve tried for 2 weeks and I cannot get anyone to help. This should be easy. DO NOT CHARGE ME FOR THE EQUIPMENT I AM TRYING HARD TO RETURN..

Value for money
1.3 (22 reviews)
1.4 (773 reviews)
Reviewer's quote

They put out this garbage programming from WGRZ in western New York and now I understand that WGRZ bamboozled them into some deal that is bad for the Spectrum customers. Not only does WGRZ have garbage programming, but now it might cost more to view it. I'm leaving Spectrum if this is the case....


You have been providing me service that I should be getting a discount on, but instead are stealing money from me each month! I am disgusted and am looking for alternatives. But in the mean time someone needs to give me back my money and fix my internet! Leslie and not a surprise the message you...

Billing Practices
1.3 (20 reviews)
1.3 (899 reviews)
Reviewer's quote

I cancelled service 9 or 10 days after my billing cycle started expecting they’d prorate it but no, now you have to pay the full amount since it is a monthly “subscription”. They also changed their policy on credits, they will only credit you actual time your service was down, not a flat $10 or...

Steven P

...When we finally got a hold of the billing department, they said that we needed to set up a payment method since we were new customers. Unbelievable. So my husband gave them the exact same card info, and had to re-set up payment...


Spectrum Communications and Centurylink Pros and Cons

  • Initial bait and switch offerings were appealing
  • Offers mentioned on commercials
  • And obviously they are trained to lye
  • When it worked
  • Service online payment ability
  • Quality of internet
  • False advertising
  • Customer service
  • Everything else about them
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Spectrum Communications and Centurylink Most Positive Reviews

Top rated reviews

I purchased a bundle of tv, internet, and phone. I went to the spectrum store to pick up my equipment. Installed the...


Best internet service in Colorado Springs. 1000megs per second.

Spectrum Communications and Centurylink Most Critical Reviews

Lowest rated reviews

My problem was I had problems with the billing I have bundle with the Communication company and one of the bundles I...


My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

Spectrum Communications and Centurylink Latest Reviews

Recent published reviews

They changed the terms of service to be a monthly subscription in May/June but I never received notice. I cancelled...

Read all 36 reviews

sold our place in july, 2019. called to cancel service, which I thought was taken care of. we moved to new address, low...

Read all 3154 reviews

Spectrum Communications and Centurylink Products and Services

Most reviewed product and services
  • Spectrum Communications Bundle (8 reviews)
  • Spectrum Communications Tv Service (4 reviews)
  • Spectrum Communications Cable Tv Service (4 reviews)
  • Centurylink Internet Service (950 reviews)
  • Centurylink Customer Care (390 reviews)
  • Centurylink Bundle (224 reviews)