PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southern Phone and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southern Phone
Centurylink

Southern Phone and Centurylink Overview

Total reviews
228
3242
Company responses
0
0
Issues resolved
4
9

Southern Phone and Centurylink Consumer Ratings

Rank
283 out of 1430 in Telecommunications category
311 out of 1430 in Telecommunications category
Customer service
242 in category
253 in category
Product or Service Quality
241 in category
198 in category
Reliability
242 in category
190 in category
Price Affordability
163 in category
279 in category

Southern Phone and Centurylink Rating Details

Customer service
1.2 (92 reviews)
1.2 (1325 reviews)
Reviewer's quote

Takes +40 minutes if you are lucky to get any customer service. What does that say!!! Don't believe them when they try to apologize with statements like "I am very sorry for the inconvenience this has caused" or "I understand your frustration" or "we are working on improving waiting times" and many...

Read full review

...I canceled the CenturyLink 2 months ago because you're customer service turn to ship. I've been with you 30 years. And you did absolutely nothing for me...

Read full review
Product or Service Quality
1.4 (80 reviews)
1.6 (1181 reviews)
Reviewer's quote

Tried to get a mobile service with SP. A week later nothing, no contact, no sim, no explanation. Tried to use their live chat but that just takes you to an email page...

Read full review

They have charged $98, to over $110 a month for this lousy service. They have lied to me in the past, and lie every time when they say there isn't a problem. Since CenturyLink took over Embarq, I have been lied to about the speed, and every line they have put in has gone bad and had to fight to get...

Read full review
Reliability
1.2 (77 reviews)
1.4 (823 reviews)
Reviewer's quote

My service was migrated to this terrible company without any choice. I had almost a month of no internet and was not refunded for the lack of internet, despite my house hold not being able to use the internet and needing to hotspot off our mobiles. I then ended the service, but it was a few days...

Read full review

I signed up for 4 mbps. They dropped me to 3 mbps without my consent. They then told me if I were a new customer I could only get 1.5 mbps. This tells me that have taken on way more than they can supply internet to. It makes no difference what you are signed up for. I could never receive consistent...

Read full review
Price Affordability
2.2 (73 reviews)
1.6 (1112 reviews)
Reviewer's quote

...wifi of my devices! It is forever dropping out, so I know that Southern Phone have put me on the slow plan but still have the audacity to charge me the full price!!! I just waited 30 minutes for a rude staff member named ANDREW who was rude, condescending, didn't show me any empathy, any intention on trying to retain me, nor was even polite! He rushed me through the conversation and refused to get me a supervisor when I told him I no longer wanted to speak to him, he wasn't even listening to me as kept saying he cant transfer to a supervisor - Firstly you work for a telephone company and your phone doesn't transfer? Secondly as I instructed him 5 times I wanted him to put me on hold and physically go grab his supervisor, his tone went up and he kept yelling over the top of me repeating himself! I want my service...

Read full review

With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

Read full review

Southern Phone and Centurylink Pros and Cons

Pros
  • Spoke english
  • Absolutely n othing i anm cancelling
  • Service when they first started
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Poor customer service
  • Time spent to solve problem
  • Whole lot
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Southern Phone and Centurylink Most Positive Reviews

Top rated reviews
5

I RECENTLY HAD MY ADSL CONNECTED THROUGH SOUTHERN PHONE AND ALTHOUGH there was a fault when it was connected they made...

Read full review
5

Best internet service in Colorado Springs. 1000megs per second.

Read full review
5

I have been with Southern Phone at least 4 years in most cases excellent service some of the review criticising them...

Read full review
5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

Read full review

Southern Phone and Centurylink Most Critical Reviews

Lowest rated reviews
1

What a joke of a company, I went with them because they were small and appeared to give a *** about customers, haha once...

Read full review
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

Read full review
1

So I moved back home finding out my parents are with southern phone, they said they got a "good deal" $115 a month, for...

Read full review
1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

Read full review

Southern Phone and Centurylink Latest Reviews

Recent published reviews
No votes

I have wasted so many hours hoping to hear a voice to speak about the *** we are putting up with ,do you just ignore the...

Read full review
1

Have been dealing with the same problem for a month. Daily contact with no results.

Read full review
4.7

Reading so many negative comments, I thought I should give my latest experience.
My international calls were barred, not...

Read full review
1

. I canceled the CenturyLink 2 months ago because you're customer service turn to ship. I've been with you 30 years....

Read full review

Southern Phone and Centurylink Products and Services

Most reviewed product and services
  • Southern Phone Phone Service (43 reviews)
  • Southern Phone Customer Care (33 reviews)
  • Southern Phone Internet Service (22 reviews)
  • Centurylink Internet Service (984 reviews)
  • Centurylink Customer Care (396 reviews)
  • Centurylink Bundle (226 reviews)