Southern Phone vs Centurylink
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Southern Phone and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Southern Phone and Centurylink Overview
Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3154 reviews. It is 2937 reviews more than Southern Phone received since Apr 20, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Southern Phone customer support team than with Centurylink customer service.
Southern Phone and Centurylink Consumer Ratings
Rank
322
out of 1945 in Telecommunications category
307
out of 1945 in Telecommunications category
Customer service
244
in category
252
in category
Product or Service Quality
248
in category
205
in category
Reliability
248
in category
199
in category
According to consumer ratings and reviews, Centurylink ranks 15 points higher in the Telecommunications category than Southern Phone.
People gave Southern Phone 1.2 stars for Customer service criterion in Telecommunications category and it is 320 points higher than the worst rated brand in this category.
At the same time, Centurylink was rated 1.2 stars for Customer service criterion in this category and it is 312 points higher than the worst rated brand in this category.
If we look at Product or Service Quality criterion, than we see that Centurylink has a higher rating than Southern Phone.
Regarding Reliability criterion, consumers gave Southern Phone 1.2 stars and it is 56% greater than other in category.
Centurylink however was rated 1.4 stars and it is 65% greater than other in category.
Southern Phone and Centurylink Rating Details
Reviewer's quote
Takes +40 minutes if you are lucky to get any customer service. What does that say!!! Don't believe them when they try to apologize with statements like "I am very sorry for the inconvenience this has caused" or "I understand your frustration" or "we are working on improving waiting times" and many...
Mike S
...What kind of customer service business is this? I’ve tried for 2 weeks and I cannot get anyone to help. This should be easy. DO NOT CHARGE ME FOR THE EQUIPMENT I AM TRYING HARD TO RETURN..
Gwendolyn
Product or Service Quality
Reviewer's quote
Over the past few weeks we have lost internet connection several times. A technician came to try to sort out the problem. The technician tested everything and told us we needed a new modem. We installed a new modem. Same problem.These outages occurred several more times. Phoning Southern Phone is...
Gwenda C
...Your services are horrible. I’m in the middle of a blizzard and I’ve had no mail delivery for 3 days and my bills in the mail box haven’t been picked up so I was trying to pay you on time..
Dimple
Reviewer's quote
Was without internet and phoneline for over week, Internet back on but still a dead phoneline. Numerous long waiting phone calls, chats, technical advice and still not fixed.They promised call backs to tell me what was going on and to see if the problem was fixed but no one ever did.The customer...
Peter O
sold our place in july, 2019. called to cancel service, which I thought was taken care of. we moved to new address, low and behold, received a bill in august, called again, stated problem taken care of. but no, in september received another bill. called again, finally got problem solved, bill...
Johana
Southern Phone and Centurylink Pros and Cons
Pros
- Absolutely n othing i anm cancelling
- Spoke english
- Service when they first started
- When it worked
- Service online payment ability
- Quality of internet
Cons
- Poor customer service
- Time spent to solve problem
- Whole lot
- Customer service
- Lack of cooperation
- Professionalism of manager
Southern Phone and Centurylink Most Positive Reviews
Top rated reviews
I RECENTLY HAD MY ADSL CONNECTED THROUGH SOUTHERN PHONE AND ALTHOUGH there was a fault when it was connected they made...
Best internet service in Colorado Springs. 1000megs per second.
Southern Phone and Centurylink Most Critical Reviews
Lowest rated reviews
What a joke of a company, I went with them because they were small and appeared to give a *** about customers, haha once...
My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...
Southern Phone and Centurylink Latest Reviews
Recent published reviews
Simply cannot get through to a service person. Sales answer in less than a minute. As soon as I can, I'll quit them and...
Read all 217 reviews
sold our place in july, 2019. called to cancel service, which I thought was taken care of. we moved to new address, low...
Read all 3154 reviews
Southern Phone and Centurylink Products and Services
Most reviewed product and services
-
Southern Phone Phone Service
(42 reviews)
-
Southern Phone Customer Care
(32 reviews)
-
Southern Phone Internet Service
(20 reviews)
-
Centurylink Internet Service
(950 reviews)
-
Centurylink Customer Care
(390 reviews)
-
Centurylink Bundle
(224 reviews)
How would you compare Southern Phone vs Centurylink?
I've never dealt with Centurylink but I've dealt with many, many telcos. Southern phone is the worst telco I've ever dealt with...
and i've dealt with Optus, Telstra, Vodafone, Activ8teme, IINET, etc, etc Do not, under any circumstances, engage in a service with Southern Phone. And if you're currently with Southern Phone I'd advise you to cut your losses and end dealings with them as soon as you can, as from what i've learned, you're bound to get burned. Just once story: I've been paying for a service they can't reliably provide; they won't provide logs or proof whether it works, and they won't escalate issues to NBN co even though they acknowledge it's appropriate and say they will. It's been almost a year and they've done nothing but take hours and hours of our lives on the phone, on zendesk, and even hang up on us because they "didn't like our tone" when we asked if we could cancel the service.
So, don't say you weren't warned! :D