PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southern Phone and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southern Phone
Centurylink

Southern Phone and Centurylink Overview

Total reviews 248 3398
Company responses 0 0
Issues resolved 4 10

Southern Phone and Centurylink Consumer Ratings

Rank
328 out of 1430 in Telecommunications category
357 out of 1430 in Telecommunications category
Customer service
292 in category
299 in category
Product or Service Quality
284 in category
247 in category
Price Affordability
168 in category
324 in category
Reliability
291 in category
244 in category

Southern Phone and Centurylink Rating Details

Customer service
1.2 (105 reviews)
1.2 (1418 reviews)
Reviewer's quote

...fact there's no action from their end I've escalated my dispute to the ombudsman and will be contacting the ACCC avoid this company like the plague terrible customer...

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...Contacted customer service , after 1 !/2 hours on phone, they said the modem was bad. They sent another modem. It also would not connect...

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Product or Service Quality
1.4 (94 reviews)
1.5 (1257 reviews)
Reviewer's quote

Going around in circles more than 3 times, I have totally lost confidence that this service will give me back my money. The internal processes within this company's support department is so legacy and backwards that it shouldn't even be existent in today's world. I have had to reach out over 5...

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Customer 40 yrs, 3 tech appts, never showed, frustrated cancelled service, that stopped it before my paid update. They need to be removed from biz. Cant speak with anyone, unless going to cancel...

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Price Affordability
2.3 (88 reviews)
1.6 (1182 reviews)
Reviewer's quote

...wifi of my devices! It is forever dropping out, so I know that Southern Phone have put me on the slow plan but still have the audacity to charge me the full price!!! I just waited 30 minutes for a rude staff member named ANDREW who was rude, condescending, didn't show me any empathy, any intention on trying to retain me, nor was even polite! He rushed me through the conversation and refused to get me a supervisor when I told him I no longer wanted to speak to him, he wasn't even listening to me as kept saying he cant transfer to a supervisor - Firstly you work for a telephone company and your phone doesn't transfer? Secondly as I instructed him 5 times I wanted him to put me on hold and physically go grab his supervisor, his tone went up and he kept yelling over the top of me repeating himself! I want my service...

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...they changed price quote, then scheduled me for hook up and said I had to wait at my house or be within 20 minutes of it for a 9 hour period, They had a site that said my hook up would be on that date...

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Reliability
1.2 (86 reviews)
1.4 (903 reviews)
Reviewer's quote

Telstra have apparently disconnected my home phone. I have rung Southern 4 times over the last month as the landline is a must as mobile reception very poor or non-existent at times. The ability to speak to someone takes so much wait time my battery sometimes goes flat. At least offer a call back...

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...Customer service *** Steady streaming:poop: Product reliability *** Maybe if you took some money and actually Invested in the service you provide, you wouldn't have such:poop:reviews. This company is the biggest SCAM in the game right now..

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Southern Phone and Centurylink Pros and Cons

Pros
  • Spoke english
  • Service when they first started now it is a nightmare
  • Have been good apart from customer service
  • When it worked
  • Quality of internet
  • Service online payment ability
Cons
  • Poor customer service
  • Time spent to solve problem
  • Lack of service committment
  • Customer service
  • Lack of cooperation
  • Difficult problem resolution

Southern Phone and Centurylink Most Positive Reviews

Top rated reviews
5

I RECENTLY HAD MY ADSL CONNECTED THROUGH SOUTHERN PHONE AND ALTHOUGH there was a fault when it was connected they made...

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5

Best internet service in Colorado Springs. 1000megs per second.

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5

I have been with Southern Phone at least 4 years in most cases excellent service some of the review criticising them...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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Southern Phone and Centurylink Most Critical Reviews

Lowest rated reviews
1

What a joke of a company, I went with them because they were small and appeared to give a *** about customers, haha once...

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1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

So I moved back home finding out my parents are with southern phone, they said they got a "good deal" $115 a month, for...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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Southern Phone and Centurylink Latest Reviews

Recent published reviews
1.8

I reached out to them regarding an account closure in October 2020, and was promised it would be closed on the 26/11/20....

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1

I was told that I have missed 6 months not paying bill, untrue . They would say they were transferring to someone that c...

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2.1

Telstra have apparently disconnected my home phone. I have rung Southern 4 times over the last month as the landline is...

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1.6

DWhen I try to sign into my email address it tells me my email address is not valid. Yet Im getting emails from you on...

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Southern Phone and Centurylink Products and Services

Most reviewed product and services
  • Southern Phone Phone Service (45 reviews)
  • Southern Phone Internet Service (25 reviews)
  • Southern Phone Mobile Phone Service (15 reviews)
  • Centurylink Internet Service (980 reviews)
  • Centurylink Bundle (226 reviews)
  • Centurylink Phone Service (176 reviews)