-
Home
-
Southern Phone vs Centurylink
Southern Phone vs Centurylink
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Southern Phone and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Southern Phone and Centurylink Overview
|
Total reviews |
248
|
3398
|
|
Company responses |
0 |
0 |
|
Issues resolved |
4 |
10 |
Southern Phone and Centurylink Consumer Ratings
Rank
328
out of 1430 in Telecommunications category
357
out of 1430 in Telecommunications category
Customer service
292
in category
299
in category
Product or Service Quality
284
in category
247
in category
Price Affordability
168
in category
324
in category
Reliability
291
in category
244
in category
Southern Phone and Centurylink Rating Details
Reviewer's quote
...fact there's no action from their end I've escalated my dispute to the ombudsman and will be contacting the ACCC avoid this company like the plague terrible customer...
Read full review
...Contacted customer service , after 1 !/2 hours on phone, they said the modem was bad. They sent another modem. It also would not connect...
Read full review
Product or Service Quality
Reviewer's quote
Going around in circles more than 3 times, I have totally lost confidence that this service will give me back my money. The internal processes within this company's support department is so legacy and backwards that it shouldn't even be existent in today's world. I have had to reach out over 5...
Read full review
Customer 40 yrs, 3 tech appts, never showed, frustrated cancelled service, that stopped it before my paid update. They need to be removed from biz. Cant speak with anyone, unless going to cancel...
Read full review
Reviewer's quote
...wifi of my devices! It is forever dropping out, so I know that Southern Phone have put me on the slow plan but still have the audacity to charge me the full price!!! I just waited 30 minutes for a rude staff member named ANDREW who was rude, condescending, didn't show me any empathy, any intention on trying to retain me, nor was even polite! He rushed me through the conversation and refused to get me a supervisor when I told him I no longer wanted to speak to him, he wasn't even listening to me as kept saying he cant transfer to a supervisor - Firstly you work for a telephone company and your phone doesn't transfer? Secondly as I instructed him 5 times I wanted him to put me on hold and physically go grab his supervisor, his tone went up and he kept yelling over the top of me repeating himself! I want my service...
Read full review
...they changed price quote, then scheduled me for hook up and said I had to wait at my house or be within 20 minutes of it for a 9 hour period, They had a site that said my hook up would be on that date...
Read full review
Reviewer's quote
Telstra have apparently disconnected my home phone. I have rung Southern 4 times over the last month as the landline is a must as mobile reception very poor or non-existent at times. The ability to speak to someone takes so much wait time my battery sometimes goes flat. At least offer a call back...
Read full review
...Customer service *** Steady streaming:poop: Product reliability *** Maybe if you took some money and actually Invested in the service you provide, you wouldn't have such:poop:reviews. This company is the biggest SCAM in the game right now..
Read full review
Southern Phone and Centurylink Pros and Cons
Pros
- Spoke english
- Service when they first started now it is a nightmare
- Have been good apart from customer service
- When it worked
- Quality of internet
- Service online payment ability
Cons
- Poor customer service
- Time spent to solve problem
- Lack of service committment
- Customer service
- Lack of cooperation
- Difficult problem resolution
Southern Phone and Centurylink Most Positive Reviews
Top rated reviews
I RECENTLY HAD MY ADSL CONNECTED THROUGH SOUTHERN PHONE AND ALTHOUGH there was a fault when it was connected they made...
Read full review
Best internet service in Colorado Springs. 1000megs per second.
Read full review
I have been with Southern Phone at least 4 years in most cases excellent service some of the review criticising them...
Read full review
I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...
Read full review
Southern Phone and Centurylink Most Critical Reviews
Lowest rated reviews
What a joke of a company, I went with them because they were small and appeared to give a *** about customers, haha once...
Read full review
My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...
Read full review
So I moved back home finding out my parents are with southern phone, they said they got a "good deal" $115 a month, for...
Read full review
I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...
Read full review
Southern Phone and Centurylink Latest Reviews
Recent published reviews
I reached out to them regarding an account closure in October 2020, and was promised it would be closed on the 26/11/20....
Read full review
I was told that I have missed 6 months not paying bill, untrue . They would say they were transferring to someone that c...
Read full review
Telstra have apparently disconnected my home phone. I have rung Southern 4 times over the last month as the landline is...
Read full review
DWhen I try to sign into my email address it tells me my email address is not valid. Yet Im getting emails from you on...
Read full review
Southern Phone and Centurylink Products and Services
Most reviewed product and services
-
Southern Phone Phone Service
(45 reviews)
-
Southern Phone Internet Service
(25 reviews)
-
Southern Phone Mobile Phone Service
(15 reviews)
-
Centurylink Internet Service
(980 reviews)
-
Centurylink Bundle
(226 reviews)
-
Centurylink Phone Service
(176 reviews)
How would you compare Southern Phone vs Centurylink?
I've never dealt with Centurylink but I've dealt with many, many telcos. Southern phone is the worst telco I've ever dealt with...
and i've dealt with Optus, Telstra, Vodafone, Activ8teme, IINET, etc, etc Do not, under any circumstances, engage in a service with Southern Phone. And if you're currently with Southern Phone I'd advise you to cut your losses and end dealings with them as soon as you can, as from what i've learned, you're bound to get burned. Just once story: I've been paying for a service they can't reliably provide; they won't provide logs or proof whether it works, and they won't escalate issues to NBN co even though they acknowledge it's appropriate and say they will. It's been almost a year and they've done nothing but take hours and hours of our lives on the phone, on zendesk, and even hang up on us because they "didn't like our tone" when we asked if we could cancel the service.
So, don't say you weren't warned! :D