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Centurylink
Southern Phone

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Centurylink

Centurylink

1.5
  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3136 TOTAL REVIEWS
Rank
302 out of 1924
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    62
  • SUCCESSFUL
    44%
  • AVG CALL DURATION
    04:19
  • ISSUES RESOLVED
    7%
Top Products and Services
1.4
950 reviews
1.6
391 reviews
1.7
222 reviews
Southern Phone

Southern Phone

1.6
  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 209 TOTAL REVIEWS
Rank
275 out of 1924
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
40 reviews
2.2
31 reviews
2
18 reviews

How would you compare Centurylink vs Southern Phone?

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Anonymous
#1649818

I've never dealt with Centurylink but I've dealt with many, many telcos. Southern phone is the worst telco I've ever dealt with...

and i've dealt with Optus, Telstra, Vodafone, Activ8teme, IINET, etc, etc Do not, under any circumstances, engage in a service with Southern Phone. And if you're currently with Southern Phone I'd advise you to cut your losses and end dealings with them as soon as you can, as from what i've learned, you're bound to get burned. Just once story: I've been paying for a service they can't reliably provide; they won't provide logs or proof whether it works, and they won't escalate issues to NBN co even though they acknowledge it's appropriate and say they will. It's been almost a year and they've done nothing but take hours and hours of our lives on the phone, on zendesk, and even hang up on us because they "didn't like our tone" when we asked if we could cancel the service.

So, don't say you weren't warned! :D

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