PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Southern Phone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Southern Phone

Centurylink and Southern Phone Overview

Total reviews
3153
217
Company responses
0
0
Issues resolved
9
3

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3153 reviews. It is 2936 reviews more than Southern Phone received since Apr 20, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Southern Phone customer support team than with Centurylink customer service.

Centurylink and Southern Phone Consumer Ratings

Rank
307 out of 1945 in Telecommunications category
322 out of 1945 in Telecommunications category
Customer service
254 in category
246 in category
Product or Service Quality
204 in category
250 in category
Website
252 in category
221 in category

According to consumer ratings and reviews, Centurylink ranks 15 points higher in the Telecommunications category than Southern Phone. People gave Centurylink 1.2 stars for Customer service criterion in Telecommunications category and it is 310 points higher than the worst rated brand in this category. At the same time, Southern Phone was rated 1.2 stars for Customer service criterion in this category and it is 318 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Centurylink has a higher rating than Southern Phone. Regarding Website criterion, consumers gave Centurylink 1.7 stars and it is 55% greater than other in category. Southern Phone however was rated 1.8 stars and it is 61% greater than other in category.

Centurylink and Southern Phone Rating Details

Customer service
1.2 (1276 reviews)
1.2 (87 reviews)
Reviewer's quote

...What kind of customer service business is this? I’ve tried for 2 weeks and I cannot get anyone to help. This should be easy. DO NOT CHARGE ME FOR THE EQUIPMENT I AM TRYING HARD TO RETURN..

Gwendolyn

Takes +40 minutes if you are lucky to get any customer service. What does that say!!! Don't believe them when they try to apologize with statements like "I am very sorry for the inconvenience this has caused" or "I understand your frustration" or "we are working on improving waiting times" and many...

Mike S
Product or Service Quality
1.6 (1136 reviews)
1.4 (77 reviews)
Reviewer's quote

...Your services are horrible. I’m in the middle of a blizzard and I’ve had no mail delivery for 3 days and my bills in the mail box haven’t been picked up so I was trying to pay you on time..

Dimple

Over the past few weeks we have lost internet connection several times. A technician came to try to sort out the problem. The technician tested everything and told us we needed a new modem. We installed a new modem. Same problem.These outages occurred several more times. Phoning Southern Phone is...

Gwenda C
Website
1.7 (1084 reviews)
1.8 (65 reviews)
Reviewer's quote

...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

PissedConsumer1693420

After takeover from Mynetfone I have tried on numerous occasions to contact them about my account website not giving any info at all about phone and data use. I sat on the phone nearly one hour on the first try, and various times since. Absolutely worse than Telstra, and that’s saying something..

Ruth S

Centurylink and Southern Phone Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • Absolutely n othing i anm cancelling
  • Spoke english
  • Service when they first started
Cons
  • Customer service
  • Lack of cooperation
  • Professionalism of manager
  • Poor customer service
  • Time spent to solve problem
  • Whole lot

Centurylink and Southern Phone Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

5

I RECENTLY HAD MY ADSL CONNECTED THROUGH SOUTHERN PHONE AND ALTHOUGH there was a fault when it was connected they made...

Centurylink and Southern Phone Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

1

What a joke of a company, I went with them because they were small and appeared to give a *** about customers, haha once...

Centurylink and Southern Phone Latest Reviews

Recent published reviews
1

Not open on Saturdays. What kind of customer service business is this?
I’ve tried for 2 weeks and I cannot get anyone to...

Read all 3153 reviews
2.6

Simply cannot get through to a service person. Sales answer in less than a minute. As soon as I can, I'll quit them and...

Read all 217 reviews

Centurylink and Southern Phone Products and Services

Most reviewed product and services
  • Centurylink Internet Service (950 reviews)
  • Centurylink Customer Care (390 reviews)
  • Centurylink Bundle (224 reviews)
  • Southern Phone Phone Service (42 reviews)
  • Southern Phone Customer Care (32 reviews)
  • Southern Phone Internet Service (20 reviews)