PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shentel and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shentel
Centurylink

Shentel and Centurylink Overview

Total reviews
31
3255
Company responses
0
0
Issues resolved
0
9

Shentel and Centurylink Consumer Ratings

Rank
292 out of 1424 in Telecommunications category
318 out of 1424 in Telecommunications category
Value for money
213 in category
220 in category
Product or Service Quality
161 in category
214 in category
Customer service
140 in category
254 in category
Billing Practices
182 in category
226 in category

Shentel and Centurylink Rating Details

Value for money
1.4 (17 reviews)
1.4 (819 reviews)
Reviewer's quote

After this posted credit was applied to my next 3 bills. No other issues.This was the only time I have had an issue with This company and completely due to poor customer service from the person I spoke with.

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...They refunded the money and assured me it was closed and would not happen again. 7/5/2020, I received an email saying my card would be debited again. I called on 7/6/2020 and after 10 people and over 4 hours I still have not received resolution to this situation...

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Product or Service Quality
1.8 (17 reviews)
1.6 (1184 reviews)
Reviewer's quote

interruption in service has been going on for me for the last 6 months +. I have contacted them at least 6 times and nothing is done. If they can reset my TV from there office Why does the problem continue...

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I have been calling to disconnect my service which must be completed via phone call. However, I keep getting put on hold for hours and when a person finally picks up they hang up! I understand I am leaving this company due to poor quality internet services but I feel like Im being held hostage at...

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Customer service
1.5 (17 reviews)
1.2 (1330 reviews)
Reviewer's quote

...Also, their customer service is hit-or-miss. Sometimes people are nice, but 85% of the time they give me attitude or have useless "help". I'm really missing Comcast!!!!!!!! I guess the internet itself is fine, haven't had any problems with it so far..

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...I canceled the CenturyLink 2 months ago because you're customer service turn to ship. I've been with you 30 years. And you did absolutely nothing for me...

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Billing Practices
1.5 (16 reviews)
1.4 (943 reviews)
Reviewer's quote

I just order the triple and it will be installed on Monday. just need to know what phone I need to buy for the phone service.

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Customer for more than twelve years and put up with their terrible billing practices, hours of trying to resolve their billing with customer service, broken promises by customer service, failure to return calls, and being hung up on when complaining of the problems. Twelve years and they still...

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Shentel and Centurylink Pros and Cons

Pros
No votes
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • This company is the worst
  • Services
  • Technology
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Shentel and Centurylink Most Positive Reviews

Top rated reviews
4.8

I just order the triple and it will be installed on Monday. just need to know what phone I need to buy for the phone...

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5

Best internet service in Colorado Springs. 1000megs per second.

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3.7

After this posted credit was applied to my next 3 bills. No other issues.
This was the only time I have had an issue with...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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Shentel and Centurylink Most Critical Reviews

Lowest rated reviews
1

Shentel has the monopoly you can only get shentel, but I have 3 kids that go to school and need internet for school....

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1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

Don't do business with them a guy who works here john stotler made fun of my disability and discriminated me and my...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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Shentel and Centurylink Latest Reviews

Recent published reviews
1

Received a letter thanking me for continuing to be a good customer for several years(30 to be exact) with a $15.00 credi...

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1

This is a billing as well as customer service issue:
In May 2020 I canceled my Internet Service. In June, CenturyLink deb...

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1

interruption in service has been going on for me for the last 6 months +.
I have contacted them at least 6 times and noth...

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No votes

Spoke to six agents why couldn't pull up account or password. However there is no problem debiting the monthly payment....

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Shentel and Centurylink Products and Services

Most reviewed product and services
  • Shentel Internet Service (10 reviews)
  • Shentel Customer Care (2 reviews)
  • Shentel Internet Plan (2 reviews)
  • Centurylink Internet Service (984 reviews)
  • Centurylink Customer Care (396 reviews)
  • Centurylink Bundle (226 reviews)