PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roadrunner and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roadrunner
Centurylink

Roadrunner and Centurylink Overview

Total reviews
52
3258
Company responses
0
0
Issues resolved
0
9

Roadrunner and Centurylink Consumer Ratings

Rank
218 out of 1424 in Telecommunications category
319 out of 1424 in Telecommunications category
Billing Practices
415 in category
229 in category
Customer service
191 in category
259 in category
Product or Service Quality
61 in category
218 in category
Price Affordability
173 in category
291 in category

Roadrunner and Centurylink Rating Details

Billing Practices
1 (9 reviews)
1.4 (944 reviews)
Reviewer's quote

I bought a pair of sneakers over a year a go there and signed up because they told me if I signed up now, it would lower the cost of the sneakers so of course I said yes. NOT ONCE did they say I would be charged $40 every year :wtf: ! Not only that, but somehow they got a hold of my new credit card...

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Customer for more than twelve years and put up with their terrible billing practices, hours of trying to resolve their billing with customer service, broken promises by customer service, failure to return calls, and being hung up on when complaining of the problems. Twelve years and they still...

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Customer service
1.4 (8 reviews)
1.2 (1332 reviews)
Reviewer's quote

...I will have to lie about my problem to get a technical service guy to come to the house only to have him tell me he doesn't understand the email software. SPECTRUM IS TOTALLY IGNORANT OF CUSTOMER'S NEEDS AS WELL AS THE LEVEL OF SUPPORT THEY ARE WILLING TO PAY. ..

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Poor service, bad phone customer service, repair people not contacting. where do I start? MONTHS AGO I started to have extreme static on my line - finally techs came out - they said it was an old line and water was in it. line was fixed temporarily...

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Product or Service Quality
2.4 (7 reviews)
1.6 (1186 reviews)
Reviewer's quote

...Looks like there is also a VIP customer service line 800-743-3206. Good luck!..

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Last year I upgraded my service. They sent me a new modem. I set it up and worked for one day...

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Price Affordability
2.2 (6 reviews)
1.6 (1117 reviews)
Reviewer's quote

Don't give them any payment details - I called the credit card company and got them to block any requests for payment from Road Runner. They charge an unwanted VIP membership without any warning. This is a scam trick. If you call Road Runner they put you on a long hold so don't waste your time with...

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With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

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Roadrunner and Centurylink Pros and Cons

Pros
  • Shoes
  • Internet servive is excellent
  • Your e-mail is useless
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Vip automatic renewal
  • Unwanted subscription that i canceled and was still charged
  • Given unwanted subscription
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Roadrunner and Centurylink Most Positive Reviews

Top rated reviews
4.5

September 2015

I also had the annual renewal charges. I looked and saw that I purchased the shoes in 2012, and had been...

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5

Best internet service in Colorado Springs. 1000megs per second.

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No votes
5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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Roadrunner and Centurylink Most Critical Reviews

Lowest rated reviews
1

I bought shoes, cheaper with membership then returned shoes the next day and cancelled membership....and they have been...

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1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

Found to my great surprise $27.99 charge for membership. Am calling my bank immediately to report scam.

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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Roadrunner and Centurylink Latest Reviews

Recent published reviews
No votes

I'm a contractor there terminal manager has no control.. supervisors are clueless ..certain contractor get prime...

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1

Poor service, bad phone customer service, repair people not contacting. where do I start? MONTHS AGO I started to have...

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2

I bought a pair of sneakers over a year a go there and signed up because they told me if I signed up now, it would...

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1.7

Last year I upgraded my service. They sent me a new modem. I set it up and worked for one day. I called customer...

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Roadrunner and Centurylink Products and Services

Most reviewed product and services
  • Roadrunner Membership (17 reviews)
  • Roadrunner Vip Membership (9 reviews)
  • Centurylink Internet Service (984 reviews)
  • Centurylink Customer Care (396 reviews)
  • Centurylink Bundle (226 reviews)