PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Rise Broadband as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rise Broadband

Rise Broadband

Has Verified Representatives
1.6
Centurylink
Rise Broadband

Centurylink and Rise Broadband Overview

Total reviews
3240
907
Company responses
0
46
Issues resolved
9
8

Centurylink and Rise Broadband Consumer Ratings

Rank
310 out of 1429 in Telecommunications category
286 out of 1429 in Telecommunications category
Customer service
252 in category
156 in category
Product or Service Quality
198 in category
248 in category
Website
248 in category
257 in category
Price Affordability
279 in category
262 in category

Centurylink and Rise Broadband Rating Details

Customer service
1.2 (1324 reviews)
1.5 (552 reviews)
Reviewer's quote

Customer for more than twelve years and put up with their terrible billing practices, hours of trying to resolve their billing with customer service, broken promises by customer service, failure to return calls, and being hung up on when complaining of the problems. Twelve years and they still...

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...Poor performance and poor customer service..

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Product or Service Quality
1.6 (1180 reviews)
1.4 (529 reviews)
Reviewer's quote

They have charged $98, to over $110 a month for this lousy service. They have lied to me in the past, and lie every time when they say there isn't a problem. Since CenturyLink took over Embarq, I have been lied to about the speed, and every line they have put in has gone bad and had to fight to get...

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...They weasel as much as they can from customers who do not receive service at all. They make receiving credit nearly impossible. They have allowed agents to make/take supervisor calls and pretend to be a supervisor when the queue gets filled with supervisor requests...

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Website
1.7 (1116 reviews)
1.6 (481 reviews)
Reviewer's quote

...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

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...The website goes down frequently and the main number typically answers with all circuits are busy. I can imagine the lines are overwhelmed with all the ticked off customers..

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Price Affordability
1.6 (1111 reviews)
1.7 (471 reviews)
Reviewer's quote

With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

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...Keep raiding our price even though we continue to get the same service. Terrible customer service..

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Centurylink and Rise Broadband Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • Only isp option i have
  • Techs are fine
  • Have a few good techs thay worked hard to fix issues
Cons
  • Customer service
  • Lack of cooperation
  • Professionalism of manager
  • Terrible customer service
  • Not meeting speed paid for
  • Stability issues and below paid for speed

Centurylink and Rise Broadband Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

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5

I signed up for a two year contract and was told my fee was locked in for those two years. Last month it went up two dol...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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5

I do not and never have received paid for speed. Nothing but problems after EFR was bought out. Great techs!

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Centurylink and Rise Broadband Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

THEIR CONNECTION IS WEEK, UP/DOWN CONSISTENTLY---BUT WAIT, THEY HAVE A TOWER ISSUE AND OUR SERVICES ARE STILL DOWN 4 DAY...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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1

I switched to Skybeam residential last year. We signed up for 5 Mb. They originally set us up with 20 MBps speed and...

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Centurylink and Rise Broadband Latest Reviews

Recent published reviews
1.1

I have been having wifi and internet connection problems for a while. And now they say all my passcodes are invalid....

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1

This company does not perform drug tests or background checks before hiring employees currently the have supervisors who...

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1

I signed up for 4 mbps. They dropped me to 3 mbps without my consent. They then told me if I were a new customer I...

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No votes

I have not received anything, even a phone call from Rise

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Centurylink and Rise Broadband Products and Services

Most reviewed product and services
  • Centurylink Internet Service (957 reviews)
  • Centurylink Customer Care (394 reviews)
  • Centurylink Bundle (226 reviews)
  • Rise Broadband Internet Service (513 reviews)
  • Rise Broadband Customer Care (70 reviews)
  • Rise Broadband Internet Plan (31 reviews)