PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Rise Broadband as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rise Broadband

Rise Broadband

Has Verified Representatives
1.6
Centurylink
Rise Broadband

Centurylink and Rise Broadband Overview

Total reviews 3300 911
Company responses 0 52
Issues resolved 9 8

Centurylink and Rise Broadband Consumer Ratings

Rank
335 out of 1436 in Telecommunications category
310 out of 1436 in Telecommunications category
Customer service
273 in category
179 in category
Product or Service Quality
226 in category
279 in category
Website
266 in category
280 in category
Price Affordability
305 in category
288 in category

Centurylink and Rise Broadband Rating Details

Customer service
1.2 (1365 reviews)
1.5 (556 reviews)
Reviewer's quote

...I tried customer service. Held for 50 minutes and then was transferred to the Buried Wire Group. The gentleman there told me I had to go back to the phone service line ( which I held for 50 minutes for the first time) and that all he could do was transfer me...

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...Poor performance and poor customer service..

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Product or Service Quality
1.6 (1214 reviews)
1.4 (533 reviews)
Reviewer's quote

...Centurylink has sent someone out 3 times without burying the phone line so we can be without service at any time. We have medical conditions that a phone is truly necessary to call 911..

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We signed up with them because our original email server quit supplying the service. We never could get help from rise broadband to get online with them. They kept charging us for a service they wouldnt supply and then harassing us for payment...

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Website
1.7 (1148 reviews)
1.6 (484 reviews)
Reviewer's quote

...Entering my account information on the website is met with "This website is experiencing technical difficulties". Opening a chat window is next to impossible. It seems that if I have any filters activated on my browser negates "chat"...

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...The website goes down frequently and the main number typically answers with all circuits are busy. I can imagine the lines are overwhelmed with all the ticked off customers..

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Price Affordability
1.6 (1141 reviews)
1.7 (475 reviews)
Reviewer's quote

With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

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...Keep raiding our price even though we continue to get the same service. Terrible customer service..

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Centurylink and Rise Broadband Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • Only isp option i have
  • When the service worked it was ok
  • Techs are fine
Cons
  • Customer service
  • Lack of cooperation
  • Difficult problem resolution
  • Terrible customer service
  • Not meeting speed paid for
  • Stability issues and below paid for speed

Centurylink and Rise Broadband Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

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5

I signed up for a two year contract and was told my fee was locked in for those two years. Last month it went up two dol...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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5

I do not and never have received paid for speed. Nothing but problems after EFR was bought out. Great techs!

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Centurylink and Rise Broadband Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

THEIR CONNECTION IS WEEK, UP/DOWN CONSISTENTLY---BUT WAIT, THEY HAVE A TOWER ISSUE AND OUR SERVICES ARE STILL DOWN 4 DAY...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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1

I switched to Skybeam residential last year. We signed up for 5 Mb. They originally set us up with 20 MBps speed and...

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Centurylink and Rise Broadband Latest Reviews

Recent published reviews
4.2

My wife was playing with the router / modem on the web ( the 192.168.0.1). Its No hardware or cable or router / modem is...

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1

We signed up with them because our original email server quit supplying the service. We never could get help from rise...

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1.8

Back in June 2020 lightning hit the house, took out phones. internet, Wi-Fi, our security system. Centurylink fixed the...

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1.5

I've been waiting for six days now for a call back from a manager/supervisor. It is incredible to me that they don't...

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Centurylink and Rise Broadband Products and Services

Most reviewed product and services
  • Centurylink Internet Service (979 reviews)
  • Centurylink Customer Care (398 reviews)
  • Centurylink Bundle (226 reviews)
  • Rise Broadband Internet Service (515 reviews)
  • Rise Broadband Customer Care (70 reviews)
  • Rise Broadband Internet Plan (31 reviews)