PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Rise Broadband as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rise Broadband

Rise Broadband

Has verified representatives
1.6
Centurylink
Rise Broadband

Centurylink and Rise Broadband Overview

Total reviews
3154
896
Company responses
0
30
Issues resolved
9
7

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3154 reviews. It is 2258 reviews more than Rise Broadband received since Aug 14, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Rise Broadband customer support team than with Centurylink customer service.

Centurylink and Rise Broadband Consumer Ratings

Rank
307 out of 1945 in Telecommunications category
284 out of 1945 in Telecommunications category
Customer service
253 in category
160 in category
Product or Service Quality
204 in category
252 in category
Website
252 in category
263 in category

According to consumer ratings and reviews, Rise Broadband ranks 23 points higher in the Telecommunications category than Centurylink. People gave Centurylink 1.2 stars for Customer service criterion in Telecommunications category and it is 311 points higher than the worst rated brand in this category. At the same time, Rise Broadband was rated 1.5 stars for Customer service criterion in this category and it is 404 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Centurylink has a higher rating than Rise Broadband. Regarding Website criterion, consumers gave Centurylink 1.7 stars and it is 55% greater than other in category. Rise Broadband however was rated 1.6 stars and it is 53% greater than other in category.

Centurylink and Rise Broadband Rating Details

Customer service
1.2 (1276 reviews)
1.5 (546 reviews)
Reviewer's quote

...What kind of customer service business is this? I’ve tried for 2 weeks and I cannot get anyone to help. This should be easy. DO NOT CHARGE ME FOR THE EQUIPMENT I AM TRYING HARD TO RETURN..

Gwendolyn

We tried this spotty interned service, very disappointing. 1st, a big fat guy, in a white Dodge truck with no name or logos shows up, and demands that the stupid antenna has to be screwed to my brand new roof. Then he got his fat self up there and almost fell, and was cussing, and dropped his drill...

Barry M
Product or Service Quality
1.6 (1136 reviews)
1.4 (523 reviews)
Reviewer's quote

...Your services are horrible. I’m in the middle of a blizzard and I’ve had no mail delivery for 3 days and my bills in the mail box haven’t been picked up so I was trying to pay you on time..

Dimple

...Otherwise, very disappointing service. I would NOT recommend this service to anyone. When I've had outages (never seems to be when their office is open), and I've inquired about them the next day, they magically can't find anything wrong and have zero clue as to why I'm not getting internet...

PissedConsumer1653467
Website
1.7 (1084 reviews)
1.6 (477 reviews)
Reviewer's quote

...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

PissedConsumer1693420

...The website goes down frequently and the main number typically answers with all circuits are busy. I can imagine the lines are overwhelmed with all the ticked off customers..

billy

Centurylink and Rise Broadband Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • Only isp option i have
  • Techs are fine
  • Have a few good techs thay worked hard to fix issues
Cons
  • Customer service
  • Lack of cooperation
  • Professionalism of manager
  • Terrible customer service
  • Not meeting speed paid for
  • Stability issues and below paid for speed

Centurylink and Rise Broadband Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

5

I signed up for a two year contract and was told my fee was locked in for those two years. Last month it went up two dol...

Centurylink and Rise Broadband Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

1

THEIR CONNECTION IS WEEK, UP/DOWN CONSISTENTLY---BUT WAIT, THEY HAVE A TOWER ISSUE AND OUR SERVICES ARE STILL DOWN 4 DAY...

Centurylink and Rise Broadband Latest Reviews

Recent published reviews
2.1

sold our place in july, 2019. called to cancel service, which I thought was taken care of. we moved to new address, low...

Read all 3154 reviews
1

23 YR of Skybeam/Rise until Friday, 11/8/19 when they canceled our service with no notice. Internet service dropped...

Read all 896 reviews

Centurylink and Rise Broadband Products and Services

Most reviewed product and services
  • Centurylink Internet Service (950 reviews)
  • Centurylink Customer Care (390 reviews)
  • Centurylink Bundle (224 reviews)
  • Rise Broadband Internet Service (509 reviews)
  • Rise Broadband Customer Care (70 reviews)
  • Rise Broadband Internet Plan (30 reviews)