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Centurylink

Telecommunications
  • 6 ISSUES RESOLVED
  • 2412 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Quality of internet 7
  • When it worked 7
  • Service online payment ability 6
  • Internet is ok 5
  • Speed 4

Customers don't like

  • Customer service74
  • Poor customer service52
  • Lack of cooperation32
  • Professionalism of manager22
  • Network speed not as promised18
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Optimum Online

Telecommunications
  • 0 ISSUES RESOLVED
  • 121 TOTAL REVIEWS
  • $6.4K CLAIMED LOSSES
  • $207 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Unprofessional techs engaging in criminal act 2
  • Product 2
  • Terrible act unbecoming of a reputable company 1
  • Worst nightmare 1
  • Tv quality i receive on the channels that i do have 1

Customers don't like

  • Poor customer service5
  • Monopolistic practices4
  • Poor service4
  • Ridiculous speeds4
  • Terrible service and ripoff rate3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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