PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Netzero as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Netzero

Centurylink and Netzero Overview

Total reviews
3240
73
Company responses
0
0
Issues resolved
9
0

Centurylink and Netzero Consumer Ratings

Rank
309 out of 1428 in Telecommunications category
356 out of 1428 in Telecommunications category
Customer service
256 in category
247 in category
Product or Service Quality
200 in category
242 in category
Website
252 in category
339 in category
Price Affordability
283 in category
285 in category

Centurylink and Netzero Rating Details

Customer service
1.2 (1324 reviews)
1.2 (21 reviews)
Reviewer's quote

Customer for more than twelve years and put up with their terrible billing practices, hours of trying to resolve their billing with customer service, broken promises by customer service, failure to return calls, and being hung up on when complaining of the problems. Twelve years and they still...

Read full review

Worst customer service i have ever encountered. Can never reach anyone for any type of support..

Read full review
Product or Service Quality
1.6 (1180 reviews)
1.4 (22 reviews)
Reviewer's quote

They have charged $98, to over $110 a month for this lousy service. They have lied to me in the past, and lie every time when they say there isn't a problem. Since CenturyLink took over Embarq, I have been lied to about the speed, and every line they have put in has gone bad and had to fight to get...

Read full review

It was a nightmare! Service was horrible and I contacted net zero to cancel any further service with them. I have been continually charged on my debit card for service I dont have and after reporting fraudulent charges to my card company, they have had to lock my debit catd. Im unable to access my...

Read full review
Website
1.7 (1116 reviews)
1.3 (20 reviews)
Reviewer's quote

...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

Read full review

Go to cancel my account, on their website they have a number to call. Dialing that number leads you to an automated voice system telling you to call a different number. After dailing that number running through an automated system and after about 15 minutes of being on hold you speak to a real...

Read full review
Price Affordability
1.6 (1111 reviews)
1.6 (20 reviews)
Reviewer's quote

With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

Read full review

...works for a few minutes, they limit the amount of data you can use, which is ridiculous because the other companies provide unlimited data in the same price range. 3. Netzero has a “Data Usage Report” that is supposed to help you keep track of your data so that you don’t run...

Read full review

Centurylink and Netzero Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
No votes
Cons
  • Customer service
  • Lack of cooperation
  • Professionalism of manager
  • Refused to cancel account
  • Inaccurate data usage report
  • Tech support it is useless

Centurylink and Netzero Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

Read full review
No votes
5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

Read full review
No votes

Centurylink and Netzero Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

Read full review
1

i have purchased netzero in About two weeks in nov 6receive it nov 11.nov i try it in a couple of hrs it was no more...

Read full review
1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

Read full review
1

I opened a NetZero account several years ago for my disabled sister and supplied my credit card number and allowed them...

Read full review

Centurylink and Netzero Latest Reviews

Recent published reviews
1.1

I have been having wifi and internet connection problems for a while. And now they say all my passcodes are invalid....

Read full review
1.1

I signed up with Net Zero. Paid and received the equip, which should come with a automatic amount of data. I so much as...

Read full review
1

I signed up for 4 mbps. They dropped me to 3 mbps without my consent. They then told me if I were a new customer I...

Read full review
1

I have been trying to call NetZero on the number they list on their webpage in order to CANCEL my subscription. The numb...

Read full review

Centurylink and Netzero Products and Services

Most reviewed product and services
  • Centurylink Internet Service (957 reviews)
  • Centurylink Customer Care (394 reviews)
  • Centurylink Bundle (226 reviews)
  • Netzero Internet Service (24 reviews)
  • Netzero Customer Care (7 reviews)
  • Netzero Technical Support (1 review)