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Centurylink
Netzero

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Centurylink

Centurylink

1.5
  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3147 TOTAL REVIEWS
Rank
303 out of 1933
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Website
Price Affordability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    93
  • SUCCESSFUL
    29%
  • AVG CALL DURATION
    04:19
  • ISSUES RESOLVED
    5%
Top Products and Services
1.4
950 reviews
1.6
393 reviews
1.7
222 reviews
Netzero

Netzero

1.4
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 73 TOTAL REVIEWS
Rank
346 out of 1933
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Website
Price Affordability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    20
  • SUCCESSFUL
    80%
  • AVG CALL DURATION
    01:46
  • ISSUES RESOLVED
    33%
Top Products and Services
1.3
24 reviews
1.3
7 reviews
1.5
1 reviews

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Anonymous
#1356567

I used to have Netzero and now have CenturyLink. I can no longer use NetZero because they don't have enough power or a cable or whatever it is they use to transmit their signal in my area.

So the service stopped working. They need to fix this problem.

However, they were mostly reliable for internet service and were much cheaper than CenturyLink. Also they billed the price they quoted! So overall I think Netzero was better.

With CenturyLink, I've had no connection issues, but their customer service is dishonest. Not sure they are worth the much higher price and the hassel.

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