PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hotwire Communications and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hotwire Communications

Hotwire Communications

Has verified representatives
1.6
Hotwire Communications
Centurylink

Hotwire Communications and Centurylink Overview

Total reviews
165
3154
Company responses
28
0
Issues resolved
0
9

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3154 reviews. It is 2989 reviews more than Hotwire Communications received since Apr 11, 2011.

Hotwire Communications and Centurylink Consumer Ratings

Rank
275 out of 1945 in Telecommunications category
307 out of 1945 in Telecommunications category
Customer service
176 in category
252 in category
Product or Service Quality
278 in category
205 in category
Website
286 in category
251 in category

According to consumer ratings and reviews, Hotwire Communications ranks 32 points higher in the Telecommunications category than Centurylink. People gave Hotwire Communications 1.4 stars for Customer service criterion in Telecommunications category and it is 388 points higher than the worst rated brand in this category. At the same time, Centurylink was rated 1.2 stars for Customer service criterion in this category and it is 312 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Centurylink has a higher rating than Hotwire Communications. Regarding Website criterion, consumers gave Hotwire Communications 1.5 stars and it is 51% worse than other in category. Centurylink however was rated 1.7 stars and it is 56% greater than other in category.

Hotwire Communications and Centurylink Rating Details

Customer service
1.4 (77 reviews)
1.2 (1276 reviews)
Reviewer's quote

Arrived back at 205 Park Shore Drive, Unit 423, Naples FL on November 4th. to find that our our Fusion TV and Internet were not working. I reported problem using telephone: 1-800-355-5668 and was given ticket # 548769 but was told that technician would probably not visit until November 13th....

PissedConsumer1700325

...What kind of customer service business is this? I’ve tried for 2 weeks and I cannot get anyone to help. This should be easy. DO NOT CHARGE ME FOR THE EQUIPMENT I AM TRYING HARD TO RETURN..

Gwendolyn
Product or Service Quality
1.2 (69 reviews)
1.6 (1136 reviews)
Reviewer's quote

So far, my limited experience with these people has been the worst example of "customer service" I've ever experienced. Getting to the right "representative" is almost impossible. The people you do get to for the most part have no knowledge of their product or service so you are continuously...

Barry S

...Your services are horrible. I’m in the middle of a blizzard and I’ve had no mail delivery for 3 days and my bills in the mail box haven’t been picked up so I was trying to pay you on time..

Dimple
Website
1.5 (64 reviews)
1.7 (1084 reviews)
Reviewer's quote

It has been impossible to get a response from them trough their website or through their phone system. This company appears to be unaware of the needs to provide easy access and respond in a professional and timely way to customers. Even this form and the requirements are a highly telling example...

Claude L

...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

PissedConsumer1693420

Hotwire Communications and Centurylink Pros and Cons

Pros
  • Customer service call answering
  • Installation and tech team
  • Xxxxxx
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Service
  • Monopoly they have
  • Tv or internet service
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Hotwire Communications and Centurylink Most Positive Reviews

Top rated reviews
5

We've had a great experience with Hotwire and how quickly we we're able to get everything set up in our new apartment!...

5

Best internet service in Colorado Springs. 1000megs per second.

Hotwire Communications and Centurylink Most Critical Reviews

Lowest rated reviews
1

Hotwire Communications is the worst ISP I've ever encountered. They promise high quality fiber optic to the home WITH BL...

1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

Hotwire Communications and Centurylink Latest Reviews

Recent published reviews
1

I am a resident of Eastpointe Country Club in Palm Beach Gardens Fla.
They are switching over from Comcast to Hotwire. A...

Read all 165 reviews
2.1

sold our place in july, 2019. called to cancel service, which I thought was taken care of. we moved to new address, low...

Read all 3154 reviews

Hotwire Communications and Centurylink Products and Services

Most reviewed product and services
  • Hotwire Communications Internet Service (62 reviews)
  • Hotwire Communications Customer Care (25 reviews)
  • Hotwire Communications Technical Support (6 reviews)
  • Centurylink Internet Service (950 reviews)
  • Centurylink Customer Care (390 reviews)
  • Centurylink Bundle (224 reviews)