PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Hotwire Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hotwire Communications

Hotwire Communications

Has verified representatives
1.6
Centurylink
Hotwire Communications

Centurylink and Hotwire Communications Overview

Total reviews
3170
173
Company responses
0
28
Issues resolved
9
0

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3170 reviews. It is 2997 reviews more than Hotwire Communications received since Apr 11, 2011.

Centurylink and Hotwire Communications Consumer Ratings

Rank
307 out of 1908 in Telecommunications category
275 out of 1908 in Telecommunications category
Customer service
254 in category
178 in category
Product or Service Quality
201 in category
280 in category
Website
250 in category
289 in category

According to consumer ratings and reviews, Hotwire Communications ranks 32 points higher in the Telecommunications category than Centurylink. People gave Centurylink 1.2 stars for Customer service criterion in Telecommunications category and it is 316 points higher than the worst rated brand in this category. At the same time, Hotwire Communications was rated 1.4 stars for Customer service criterion in this category and it is 392 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Centurylink has a higher rating than Hotwire Communications. Regarding Website criterion, consumers gave Centurylink 1.7 stars and it is 56% greater than other in category. Hotwire Communications however was rated 1.5 stars and it is 51% worse than other in category.

Centurylink and Hotwire Communications Rating Details

Customer service
1.2 (1289 reviews)
1.4 (80 reviews)
Reviewer's quote

...I really dislike century links customer service it is always a problem when calling. I attempted several times to pay online and over the phone and due to technical issues was not able too. Then I had to pay a fee after you disconnected because of non payment...

Preeti

...Once again I was assured that the customer service rep (Kendrick) would get back to me within 1 hour. That was 4 hours ago. Not only will I have to deal with the possibility of a disconnect, but this company is going to damage my excellent credit rating..

Nesha
Product or Service Quality
1.6 (1148 reviews)
1.2 (71 reviews)
Reviewer's quote

...Finally, I cancelled service to stop this. Wow, not simple. The email saying to return the router said use the link to the free address label...

PissedConsumer1760354

...They promised to rewire and launch the community in a timely manner, and to provide superior quality customer service with on site personnel. My launch date was the end of August. It is now October 18th...

PissedConsumer1684132
Website
1.7 (1090 reviews)
1.5 (66 reviews)
Reviewer's quote

...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

PissedConsumer1693420

It has been impossible to get a response from them trough their website or through their phone system. This company appears to be unaware of the needs to provide easy access and respond in a professional and timely way to customers. Even this form and the requirements are a highly telling example...

Claude L

Centurylink and Hotwire Communications Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • Customer service call answering
  • Tv picture quality
  • Installation and tech team
Cons
  • Customer service
  • Lack of cooperation
  • Professionalism of manager
  • Service
  • Monopoly they have
  • Tv or internet service

Centurylink and Hotwire Communications Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

5

We've had a great experience with Hotwire and how quickly we we're able to get everything set up in our new apartment!...

Centurylink and Hotwire Communications Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

1

Hotwire Communications is the worst ISP I've ever encountered. They promise high quality fiber optic to the home WITH BL...

Centurylink and Hotwire Communications Latest Reviews

Recent published reviews

Technician never showed up at schedule time and day

Read all 3170 reviews

Necesito me vengan a conectar mi servicio por favor

Read all 173 reviews

Centurylink and Hotwire Communications Products and Services

Most reviewed product and services
  • Centurylink Internet Service (952 reviews)
  • Centurylink Customer Care (390 reviews)
  • Centurylink Bundle (226 reviews)
  • Hotwire Communications Internet Service (64 reviews)
  • Hotwire Communications Customer Care (26 reviews)
  • Hotwire Communications Technical Support (6 reviews)