PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Hotwire Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hotwire Communications

Hotwire Communications

Has verified representatives
1.6
Centurylink
Hotwire Communications

Centurylink and Hotwire Communications Overview

Total reviews
3153
165
Company responses
0
28
Issues resolved
9
0

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3153 reviews. It is 2988 reviews more than Hotwire Communications received since Apr 11, 2011.

Centurylink and Hotwire Communications Consumer Ratings

Rank
307 out of 1946 in Telecommunications category
276 out of 1946 in Telecommunications category
Customer service
254 in category
179 in category
Product or Service Quality
204 in category
280 in category
Website
250 in category
284 in category

According to consumer ratings and reviews, Hotwire Communications ranks 31 points higher in the Telecommunications category than Centurylink. People gave Centurylink 1.2 stars for Customer service criterion in Telecommunications category and it is 311 points higher than the worst rated brand in this category. At the same time, Hotwire Communications was rated 1.4 stars for Customer service criterion in this category and it is 386 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Centurylink has a higher rating than Hotwire Communications. Regarding Website criterion, consumers gave Centurylink 1.7 stars and it is 56% greater than other in category. Hotwire Communications however was rated 1.5 stars and it is 50% worse than other in category.

Centurylink and Hotwire Communications Rating Details

Customer service
1.2 (1276 reviews)
1.4 (77 reviews)
Reviewer's quote

...What kind of customer service business is this? I’ve tried for 2 weeks and I cannot get anyone to help. This should be easy. DO NOT CHARGE ME FOR THE EQUIPMENT I AM TRYING HARD TO RETURN..

Gwendolyn

Arrived back at 205 Park Shore Drive, Unit 423, Naples FL on November 4th. to find that our our Fusion TV and Internet were not working. I reported problem using telephone: 1-800-355-5668 and was given ticket # 548769 but was told that technician would probably not visit until November 13th....

PissedConsumer1700325
Product or Service Quality
1.6 (1136 reviews)
1.2 (69 reviews)
Reviewer's quote

...Your services are horrible. I’m in the middle of a blizzard and I’ve had no mail delivery for 3 days and my bills in the mail box haven’t been picked up so I was trying to pay you on time..

Dimple

So far, my limited experience with these people has been the worst example of "customer service" I've ever experienced. Getting to the right "representative" is almost impossible. The people you do get to for the most part have no knowledge of their product or service so you are continuously...

Barry S
Website
1.7 (1084 reviews)
1.5 (64 reviews)
Reviewer's quote

...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

PissedConsumer1693420

It has been impossible to get a response from them trough their website or through their phone system. This company appears to be unaware of the needs to provide easy access and respond in a professional and timely way to customers. Even this form and the requirements are a highly telling example...

Claude L

Centurylink and Hotwire Communications Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • Customer service call answering
  • Installation and tech team
  • Xxxxxx
Cons
  • Customer service
  • Lack of cooperation
  • Professionalism of manager
  • Service
  • Monopoly they have
  • Tv or internet service

Centurylink and Hotwire Communications Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

5

We've had a great experience with Hotwire and how quickly we we're able to get everything set up in our new apartment!...

Centurylink and Hotwire Communications Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

1

Hotwire Communications is the worst ISP I've ever encountered. They promise high quality fiber optic to the home WITH BL...

Centurylink and Hotwire Communications Latest Reviews

Recent published reviews
1

Not open on Saturdays. What kind of customer service business is this?
I’ve tried for 2 weeks and I cannot get anyone to...

Read all 3153 reviews
1

I am a resident of Eastpointe Country Club in Palm Beach Gardens Fla.
They are switching over from Comcast to Hotwire. A...

Read all 165 reviews

Centurylink and Hotwire Communications Products and Services

Most reviewed product and services
  • Centurylink Internet Service (950 reviews)
  • Centurylink Customer Care (390 reviews)
  • Centurylink Bundle (224 reviews)
  • Hotwire Communications Internet Service (62 reviews)
  • Hotwire Communications Customer Care (25 reviews)
  • Hotwire Communications Technical Support (6 reviews)