PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Hotwire Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hotwire Communications
Has Verified Representatives
1.5
Centurylink
Hotwire Communications

Centurylink and Hotwire Communications Overview

Total reviews 3506 216
Company responses 0 28
Issues resolved 10 0

Centurylink and Hotwire Communications Consumer Ratings

Rank
379 out of 1680 in Telecommunications category
386 out of 1680 in Telecommunications category
Customer service
308 in category
228 in category
Product or Service Quality
260 in category
343 in category
Website
298 in category
335 in category
Price Affordability
334 in category
355 in category

Centurylink and Hotwire Communications Rating Details

Customer service
1.2 (1477 reviews)
1.4 (103 reviews)
Reviewer's quote

I called customer service to find out about the emergency Broadband subsidy. The lady that I talked to did not seem to have enough information for what I needed and then on top of that she tried to upsell me when I told her I was not interested. Upselling me is a great way to lose my service..

Read full review

...The customer service is worthless. The internet is slow and constantly drops. The field manager BRian is rude and confrontational...

Read full review
Product or Service Quality
1.5 (1312 reviews)
1.2 (84 reviews)
Reviewer's quote

...My service was rock solid and I don't think I ever even needed to try to get support until Monday, June 21, 2021. Our VDSL2 circuit went down, and when I say down, I mean the line went completely cold. It was working perfectly and then it wasn't, at all...

Read full review

I cancelled my main bed room cable box and tried to return the cable box but whole day your service man did not showed up and screwed one of my vacation day. So I changed my mind to return cable box by myself so asked UPS return label. Now I have found that you have disconnected my living room as...

Read full review
Website
1.6 (1244 reviews)
1.5 (83 reviews)
Reviewer's quote

I got a call today supposedly from a Centurylink technician saying my internet modem was in need of manual repair and that I was to pull up a website that allowed their "server" internal access to repair my modem. The give away was his Indian accent and also my exposure to internet fraud and...

Read full review

...Their website is useless; period!..

Read full review
Price Affordability
1.6 (1228 reviews)
1.5 (72 reviews)
Reviewer's quote

...Their price is high for the speed you receive. They will not upgrade their equipment for the area that I live in. They monopolize the area so you cannot obtain another provider...

Read full review

...I moved from 1 hotwire building to another and the price went up 3x - and get this, I received LESS channels and the same internet speed. Not to mention they made me stay at home all day on a Friday to wait for the tech. "Sometime between 9-11 or 1-3 they said...

Read full review

Centurylink and Hotwire Communications Pros and Cons

Pros
  • Price
  • When it worked
  • Quality of internet
  • Tv picture quality
  • Customer service call answering
  • Internet speeds
Cons
  • Customer service
  • Lack of cooperation
  • Difficult problem resolution
  • Monopoly they have
  • Service
  • Tv or internet service

Centurylink and Hotwire Communications Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

Read full review
5

We've had a great experience with Hotwire and how quickly we we're able to get everything set up in our new apartment!...

Read full review
5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

Read full review
5

Offline.
They will come out at a time convienient to me.Good customer service.

Read full review

Centurylink and Hotwire Communications Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

Read full review
1

Hotwire Communications is the worst ISP I've ever encountered. They promise high quality fiber optic to the home WITH BL...

Read full review
1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

Read full review
1

Hotwire is.the.worse cable service out there. Ridiculous prices for limited channels. Horrible internet service that my...

Read full review

Centurylink and Hotwire Communications Latest Reviews

Recent published reviews
No votes

Technician just left I was late call the people my account is not even in the system and my Wi-Fi is not working

Read full review
1.5

Good afternoon,
Im emailing in regards to itinerary # 720979****2455. I called the Fairfield Inn by Marriott Santa Clarit...

Read full review
2.4

To whom it may concern, hopefully a sentient individual,
First the basics, my account number is (was) 33019****. My cance...

Read full review
No votes

I made a reservation then I called to cancel. Got the run around yesterday then today I was refused to cancel due to a...

Read full review