PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Hotwire Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hotwire Communications
Has Verified Representatives
1.5
Centurylink
Hotwire Communications

Centurylink and Hotwire Communications Overview

Total reviews 3351 199
Company responses 0 28
Issues resolved 10 0

Centurylink and Hotwire Communications Consumer Ratings

Rank
349 out of 1460 in Telecommunications category
355 out of 1460 in Telecommunications category
Customer service
284 in category
199 in category
Product or Service Quality
234 in category
328 in category
Website
269 in category
319 in category
Price Affordability
320 in category
355 in category

Centurylink and Hotwire Communications Rating Details

Customer service
1.2 (1397 reviews)
1.4 (94 reviews)
Reviewer's quote

...I would appreciate a call 1-85*-***-**** MARCI WINN NO CUSTOMER SERVICE AT ALL!!!! Thanks foe nothing!..

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...Called customer service and they said someone would be out between 12-2...

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Product or Service Quality
1.5 (1235 reviews)
1.2 (79 reviews)
Reviewer's quote

...We started this service in August or September this year. ( It is now end of Nov. ) We have had problems streaming tv ever since...

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Horrible customer service. Not only I had to wait for 20 minutes + but the lady has a bad attitude. Some one has to tell this company to do something..

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Website
1.7 (1168 reviews)
1.5 (78 reviews)
Reviewer's quote

...Entering my account information on the website is met with "This website is experiencing technical difficulties". Opening a chat window is next to impossible. It seems that if I have any filters activated on my browser negates "chat"...

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It has been impossible to get a response from them trough their website or through their phone system. This company appears to be unaware of the needs to provide easy access and respond in a professional and timely way to customers. Even this form and the requirements are a highly telling example...

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Price Affordability
1.6 (1160 reviews)
1.5 (68 reviews)
Reviewer's quote

With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

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...I moved from 1 hotwire building to another and the price went up 3x - and get this, I received LESS channels and the same internet speed. Not to mention they made me stay at home all day on a Friday to wait for the tech. "Sometime between 9-11 or 1-3 they said...

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Centurylink and Hotwire Communications Pros and Cons

Pros
  • When it worked
  • Quality of internet
  • Service online payment ability
  • Customer service call answering
  • Tv picture quality
  • Installation and tech team
Cons
  • Customer service
  • Lack of cooperation
  • Difficult problem resolution
  • Monopoly they have
  • Service
  • Tv or internet service

Centurylink and Hotwire Communications Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

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5

We've had a great experience with Hotwire and how quickly we we're able to get everything set up in our new apartment!...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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5

Offline.
They will come out at a time convienient to me.Good customer service.

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Centurylink and Hotwire Communications Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

Hotwire Communications is the worst ISP I've ever encountered. They promise high quality fiber optic to the home WITH BL...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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1

Hotwire is.the.worse cable service out there. Ridiculous prices for limited channels. Horrible internet service that my...

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Centurylink and Hotwire Communications Latest Reviews

Recent published reviews
1.4

All I am trying to do is pay my auto pay because my credit card was stolen. I cannot get an ACTUAL HUMAN &;;;;;;;;;;...

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No votes

No me esta funcionando el wifi en la casa

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1

Last year 2019, I also returned their property. I called and spoke to associate who was able to confirm they did indeed...

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1

Our channels lose signal all the time. in and out, freezing and pixelating. they've come to the house and changed the...

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Centurylink and Hotwire Communications Products and Services

Most reviewed product and services
  • Centurylink Internet Service (979 reviews)
  • Centurylink Bundle (226 reviews)
  • Centurylink Phone Service (176 reviews)
  • Hotwire Communications Internet Service (63 reviews)
  • Hotwire Communications Technical Support (6 reviews)
  • Hotwire Communications Internet Plan (4 reviews)