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Centurylink

Telecommunications
  • 6 ISSUES RESOLVED
  • 2503 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Quality of internet 7
  • When it worked 7
  • Service online payment ability 6
  • Internet is ok 5
  • Speed 4

Customers don't like

  • Customer service26
  • Lack of cooperation18
  • Poor customer service18
  • Professionalism of manager10
  • Unreliable customer service6
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Exede

Telecommunications
  • 3 ISSUES RESOLVED
  • 541 TOTAL REVIEWS
  • $440K CLAIMED LOSSES
  • $2.9K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Available in rural areas 15
  • Installer was very polite 5
  • Availiability 4
  • Them before i started using them 3
  • Technical support 2

Customers don't like

  • Internet speeds sucked12
  • Fraudulent product claims9
  • Customer service sucks7
  • Bad customer service5
  • Customer service5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1270137

From my experience, I have been with century link paying $ 43.a month.

I had an excellent service.

However, for reasons, I do not know why, for the last three months, my connection has became so slow and I could not get any help in regard to this situation.Hence it is that I have to change to another provider, since, the services I get from century link has become just a waste of money, since they rather give a discount at the expense of their former clients by charging them much lower monthly fee.