PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Exede as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Exede

Centurylink and Exede Overview

Total reviews
3153
599
Company responses
0
0
Issues resolved
9
3

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3153 reviews. It is 2554 reviews more than Exede received since Jul 16, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Exede customer support team than with Centurylink customer service.

Centurylink and Exede Consumer Ratings

Rank
307 out of 1946 in Telecommunications category
393 out of 1946 in Telecommunications category
Customer service
254 in category
253 in category
Product or Service Quality
204 in category
249 in category
Website
250 in category
290 in category

According to consumer ratings and reviews, Centurylink ranks 86 points higher in the Telecommunications category than Exede. People gave Centurylink 1.2 stars for Customer service criterion in Telecommunications category and it is 311 points higher than the worst rated brand in this category. At the same time, Exede was rated 1.2 stars for Customer service criterion in this category and it is 312 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Centurylink has a higher rating than Exede. Regarding Website criterion, consumers gave Centurylink 1.7 stars and it is 56% greater than other in category. Exede however was rated 1.5 stars and it is 51% worse than other in category.

Centurylink and Exede Rating Details

Customer service
1.2 (1276 reviews)
1.2 (314 reviews)
Reviewer's quote

...What kind of customer service business is this? I’ve tried for 2 weeks and I cannot get anyone to help. This should be easy. DO NOT CHARGE ME FOR THE EQUIPMENT I AM TRYING HARD TO RETURN..

Gwendolyn

...00 to my bill, didn’t notify me & then cut my service for an amount I didn’t know was due, due to their billing flaws, their customer service reps just play stupid! I’m changing service tomorrow’, they are crooks, watch out!..

PissedConsumer1400754
Product or Service Quality
1.6 (1136 reviews)
1.4 (298 reviews)
Reviewer's quote

...Your services are horrible. I’m in the middle of a blizzard and I’ve had no mail delivery for 3 days and my bills in the mail box haven’t been picked up so I was trying to pay you on time..

Dimple

Exceed/viasat/wild blue the same company false represent their services in their new plans. Unlimited 50 gold for instance, up to 50mbps download speed up to 5mbps upload unlimited use with 100gb priority data. When you speak to them they tell you that the speed goes down a bit when there is...

Chris P
Website
1.7 (1084 reviews)
1.5 (281 reviews)
Reviewer's quote

...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

PissedConsumer1693420

We were not getting anything they promised and during off house still could not get on a website. Not worth the money when I can add a jetpack from my cellphone carrier for $20 extra a month that I actually get the GB they tell me. Found out today one of the pieces they want back is on the roof!!!...

PissedConsumer1116204

Centurylink and Exede Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • Available in rural areas
  • Installer was very polite
  • Availiability
Cons
  • Customer service
  • Lack of cooperation
  • Professionalism of manager
  • Customer service
  • Internet speeds sucked
  • Fraudulent product claims

Centurylink and Exede Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

5

If you live in a rural area or an area with slow DSL, then consider Exede High Speed Internet. With download speeds up...

Centurylink and Exede Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

1

My allowance was just reset today and already their data usage shows me using 0.6 already even though I had the modem...

Centurylink and Exede Latest Reviews

Recent published reviews
1

Not open on Saturdays. What kind of customer service business is this?
I’ve tried for 2 weeks and I cannot get anyone to...

Read all 3153 reviews
1

I was extorted by Viasat installer and made me write a check to his name instead of Viasat to install the satellite to...

Read all 599 reviews

Centurylink and Exede Products and Services

Most reviewed product and services
  • Centurylink Internet Service (950 reviews)
  • Centurylink Customer Care (390 reviews)
  • Centurylink Bundle (224 reviews)
  • Exede Internet Service (219 reviews)
  • Exede Internet Plan (68 reviews)
  • Exede Liberty Internet Plan (30 reviews)