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Centurylink

Telecommunications
  • 6 ISSUES RESOLVED
  • 2304 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • When it worked 6
  • Quality of internet 6
  • Service online payment ability 6
  • Internet is ok 5
  • Speed 4

Customers don't like

  • Customer service70
  • Poor customer service48
  • Lack of cooperation32
  • Professionalism of manager21
  • Network speed not as promised18
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Exede

Telecommunications
  • 3 ISSUES RESOLVED
  • 505 TOTAL REVIEWS
  • $430K CLAIMED LOSSES
  • $3K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Available in rural areas 15
  • Availiability 4
  • Installer was very polite 4
  • Them before i started using them 3
  • Technical support 2

Customers don't like

  • Being lied to27
  • Fraudulent product claims19
  • Internet speeds sucked18
  • False advertising15
  • False advertising12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Anonymous #1270137
From my experience, I have been with century link paying $ 43. a month. I had an excellent service. However, for reasons, I do not know why, for the last three months, my connection has became so slow and I could not get any help in regard to this situation. Hence it is that I have to change to another provider, since, the services I get from century link has become just a waste of money, since they rather give a discount at the expense of their former clients by charging them much lower monthly fee.