PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Exede as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Exede

Centurylink and Exede Overview

Total reviews 3349 603
Company responses 0 0
Issues resolved 10 3

Centurylink and Exede Consumer Ratings

Rank
350 out of 1460 in Telecommunications category
437 out of 1460 in Telecommunications category
Customer service
287 in category
286 in category
Product or Service Quality
237 in category
290 in category
Website
272 in category
320 in category
Price Affordability
321 in category
384 in category

Centurylink and Exede Rating Details

Customer service
1.2 (1395 reviews)
1.2 (315 reviews)
Reviewer's quote

...Then I made the mistake of trying to get some kind of customer service. It was just a constant barrage of pass the buck and dropped calls. They will never call back even though they ask for a contact # to do so...

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...00 to my bill, didn’t notify me & then cut my service for an amount I didn’t know was due, due to their billing flaws, their customer service reps just play stupid! I’m changing service tomorrow’, they are crooks, watch out!..

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Product or Service Quality
1.5 (1234 reviews)
1.4 (299 reviews)
Reviewer's quote

This is a warning to everyone who is thinking about signing up for services with Century Link to RUN away and go elsewhere. My sister has had service with Century Link for almost 20 years. This is because when she first signed up it was a phone company called Quest...

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Exceed/viasat/wild blue the same company false represent their services in their new plans. Unlimited 50 gold for instance, up to 50mbps download speed up to 5mbps upload unlimited use with 100gb priority data. When you speak to them they tell you that the speed goes down a bit when there is...

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Website
1.7 (1167 reviews)
1.5 (283 reviews)
Reviewer's quote

...Entering my account information on the website is met with "This website is experiencing technical difficulties". Opening a chat window is next to impossible. It seems that if I have any filters activated on my browser negates "chat"...

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We were not getting anything they promised and during off house still could not get on a website. Not worth the money when I can add a jetpack from my cellphone carrier for $20 extra a month that I actually get the GB they tell me. Found out today one of the pieces they want back is on the roof!!!...

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Price Affordability
1.6 (1158 reviews)
1.3 (288 reviews)
Reviewer's quote

With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

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...88 price was dropped to 25. 75, i called and was informed i was a preferred customer and was given a six month half price rate. So in April 25...

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Centurylink and Exede Pros and Cons

Pros
  • When it worked
  • Quality of internet
  • Service online payment ability
  • Available in rural areas
  • Installer was very polite
  • Availiability
Cons
  • Customer service
  • Lack of cooperation
  • Difficult problem resolution
  • Customer service
  • Internet speeds sucked
  • Fraudulent product claims

Centurylink and Exede Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

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5

If you live in a rural area or an area with slow DSL, then consider Exede High Speed Internet. With download speeds up...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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5

How it works "Once you’ve been an Exede Internet customer for at least one month, you’re eligible for the Hibernation...

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Centurylink and Exede Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

My allowance was just reset today and already their data usage shows me using 0.6 already even though I had the modem...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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1

I signed for their highest plan it lasted a week while before I signed I was told that can stream videos, download,...

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Centurylink and Exede Latest Reviews

Recent published reviews
1.2

Had to change to streaming do to no line of sight to use a dish and comcast not available. We started this service in Au...

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No votes

My internet stopped working today I have unplugged it and plug it back in and it still not working

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No votes

We need to return a modem to CenturyLink today

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No votes

The box in the house is hot and cant hold a connection. Or the out side dish has a bad connection.

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Centurylink and Exede Products and Services

Most reviewed product and services
  • Centurylink Internet Service (979 reviews)
  • Centurylink Bundle (226 reviews)
  • Centurylink Phone Service (176 reviews)
  • Exede Internet Service (220 reviews)
  • Exede Internet Plan (68 reviews)
  • Exede Liberty Internet Plan (30 reviews)