PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about EarthLink and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

EarthLink
Centurylink

EarthLink and Centurylink Overview

Total reviews 109 3299
Company responses 0 0
Issues resolved 0 9

EarthLink and Centurylink Consumer Ratings

Rank
380 out of 1436 in Telecommunications category
334 out of 1436 in Telecommunications category
Customer service
312 in category
273 in category
Product or Service Quality
295 in category
226 in category
Billing Practices
217 in category
240 in category
Exchange, Refund and Cancellation Policy
169 in category
230 in category

EarthLink and Centurylink Rating Details

Customer service
1 (41 reviews)
1.2 (1364 reviews)
Reviewer's quote

...Hung up on twice by customer service, last time when I asked who to complain to. AVOID at all costs..

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...I tried customer service. Held for 50 minutes and then was transferred to the Buried Wire Group. The gentleman there told me I had to go back to the phone service line ( which I held for 50 minutes for the first time) and that all he could do was transfer me...

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Product or Service Quality
1.3 (40 reviews)
1.6 (1213 reviews)
Reviewer's quote

I need my cable burried asap but no one comes to do the job after several months! My lawn service and landlord are getting mad at me for this not being done. I can't have this cable exposed! On top of that, I need to pay my bill but to do so I have to use a different credit card and the site won't...

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...Centurylink has sent someone out 3 times without burying the phone line so we can be without service at any time. We have medical conditions that a phone is truly necessary to call 911..

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Billing Practices
1.4 (34 reviews)
1.4 (967 reviews)
Reviewer's quote

" He proceeded to tell me that since I had a concern, I could be excluded / revert me back to my old billing plan with immediate effect. I didn't think that was fair since I'm not the only one whose bill will increase, why should I receive special treatment regarding my bill? Just because I had a...

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Customer for more than twelve years and put up with their terrible billing practices, hours of trying to resolve their billing with customer service, broken promises by customer service, failure to return calls, and being hung up on when complaining of the problems. Twelve years and they still...

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Exchange, Refund and Cancellation Policy
1.5 (34 reviews)
1.3 (1091 reviews)
Reviewer's quote

...I now changed my mind and want to keep the DSL for backup purposes and called earthlink to just enable my account and cancel the cancellation. They are not able to do that. They want to charge another installation fee for 69...

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...the billing department only has one number that you can call for cancellation of their service. on7/1/20 i called and cancelled this service. i was told that on 7/1/20 i cancelled the direct tv service only?????? i called the only number provided to cancel centurylink service...

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EarthLink and Centurylink Pros and Cons

Pros
  • Connectivity
  • Used to like the spamblocker
  • Price
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Customer service
  • Especially non-english yokels
  • Way they do business
  • Customer service
  • Lack of cooperation
  • Difficult problem resolution

EarthLink and Centurylink Most Positive Reviews

Top rated reviews
3.6

I received a call earlier this past week from a person representing Earthlink. The call was in reference to my account....

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5

Best internet service in Colorado Springs. 1000megs per second.

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No votes
5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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EarthLink and Centurylink Most Critical Reviews

Lowest rated reviews
1

We have had an account for 12 + years. They tried doubling our monthly bill. It took my husband several months to get...

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1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

Just install. Service instatller did a fantastic job. But I work for the federal government on base doing the same typ...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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EarthLink and Centurylink Latest Reviews

Recent published reviews
2

Billing error on their part. Took forever to get to anyone who even cared about resolving the problem. Hung up on twice...

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1.8

Back in June 2020 lightning hit the house, took out phones. internet, Wi-Fi, our security system. Centurylink fixed the...

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No votes

We have called 4 times over the last 3 days with an average wait time of 40 minutes to talk to a person...who we could...

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1

3 months ago i placed an order to have CL bring fiber service to my office. They confirmed and i signed a contract. Two...

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EarthLink and Centurylink Products and Services

Most reviewed product and services
  • Earthlink Internet Service (45 reviews)
  • Earthlink Customer Care (11 reviews)
  • Earthlink Technical Support (6 reviews)
  • Centurylink Internet Service (979 reviews)
  • Centurylink Customer Care (398 reviews)
  • Centurylink Bundle (226 reviews)