PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about EarthLink and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

EarthLink
Centurylink

EarthLink and Centurylink Overview

Total reviews
107
3258
Company responses
0
0
Issues resolved
0
9

EarthLink and Centurylink Consumer Ratings

Rank
367 out of 1424 in Telecommunications category
319 out of 1424 in Telecommunications category
Customer service
299 in category
259 in category
Product or Service Quality
281 in category
218 in category
Billing Practices
201 in category
229 in category
Exchange, Refund and Cancellation Policy
164 in category
221 in category

EarthLink and Centurylink Rating Details

Customer service
1.1 (40 reviews)
1.2 (1332 reviews)
Reviewer's quote

We reviewed the accounts online, which were all junk email and chose to contact Customer Service by phone, but they were not available at that time. When given the option online to "Chat" with Earthlink, their customer service offered to help. After asking to cancel our account, they gave the...

Read full review

Poor service, bad phone customer service, repair people not contacting. where do I start? MONTHS AGO I started to have extreme static on my line - finally techs came out - they said it was an old line and water was in it. line was fixed temporarily...

Read full review
Product or Service Quality
1.3 (39 reviews)
1.6 (1186 reviews)
Reviewer's quote

I need my cable burried asap but no one comes to do the job after several months! My lawn service and landlord are getting mad at me for this not being done. I can't have this cable exposed! On top of that, I need to pay my bill but to do so I have to use a different credit card and the site won't...

Read full review

Last year I upgraded my service. They sent me a new modem. I set it up and worked for one day...

Read full review
Billing Practices
1.5 (33 reviews)
1.4 (944 reviews)
Reviewer's quote

" He proceeded to tell me that since I had a concern, I could be excluded / revert me back to my old billing plan with immediate effect. I didn't think that was fair since I'm not the only one whose bill will increase, why should I receive special treatment regarding my bill? Just because I had a...

Read full review

Customer for more than twelve years and put up with their terrible billing practices, hours of trying to resolve their billing with customer service, broken promises by customer service, failure to return calls, and being hung up on when complaining of the problems. Twelve years and they still...

Read full review
Exchange, Refund and Cancellation Policy
1.4 (33 reviews)
1.3 (1067 reviews)
Reviewer's quote

...I now changed my mind and want to keep the DSL for backup purposes and called earthlink to just enable my account and cancel the cancellation. They are not able to do that. They want to charge another installation fee for 69...

Read full review

...Bet I don't get a refund either..

Read full review

EarthLink and Centurylink Pros and Cons

Pros
  • Connectivity
  • Used to like the spamblocker
  • Price
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Customer service
  • Especially non-english yokels
  • Way they do business
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

EarthLink and Centurylink Most Positive Reviews

Top rated reviews
3.6

I received a call earlier this past week from a person representing Earthlink. The call was in reference to my account....

Read full review
5

Best internet service in Colorado Springs. 1000megs per second.

Read full review
No votes
5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

Read full review

EarthLink and Centurylink Most Critical Reviews

Lowest rated reviews
1

We have had an account for 12 + years. They tried doubling our monthly bill. It took my husband several months to get...

Read full review
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

Read full review
1

Just install. Service instatller did a fantastic job. But I work for the federal government on base doing the same typ...

Read full review
1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

Read full review

EarthLink and Centurylink Latest Reviews

Recent published reviews
2.4

We had used Earthlink dial up email for a very very long time, many years. We opened and have used DSL internet and...

Read full review
1

Poor service, bad phone customer service, repair people not contacting. where do I start? MONTHS AGO I started to have...

Read full review
2.8

I have called and written several times and get no where. I need my cable burried asap but no one comes to do the job...

Read full review
1.7

Last year I upgraded my service. They sent me a new modem. I set it up and worked for one day. I called customer...

Read full review

EarthLink and Centurylink Products and Services

Most reviewed product and services
  • Earthlink Internet Service (45 reviews)
  • Earthlink Customer Care (11 reviews)
  • Earthlink Technical Support (6 reviews)
  • Centurylink Internet Service (984 reviews)
  • Centurylink Customer Care (396 reviews)
  • Centurylink Bundle (226 reviews)