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Centurylink

Telecommunications
  • 8 ISSUES RESOLVED
  • 2803 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • When it worked 7
  • Quality of internet 7
  • Service online payment ability 6
  • Internet is ok 6
  • Speed 5

Customers don't like

  • Customer service146
  • Lack of cooperation18
  • Professionalism of manager10
  • Difficult problem resolution9
  • Unreliable customer service6
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EarthLink

Telecommunications
  • 0 ISSUES RESOLVED
  • 85 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $5.7K AVERAGE LOSS
1.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Used to like the spamblocker 1
  • I havent liked at all 1
  • Connectivity 1

Customers don't like

  • Customer service6
  • Especially non-english yokels3
  • Too aggressive trying to delay cancellation2
  • Tech support2
  • Hustling modems2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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