PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Centurylink

Directv and Centurylink Overview

Total reviews
13135
3254
Company responses
0
0
Issues resolved
41
9

Directv and Centurylink Consumer Ratings

Rank
219 out of 1424 in Telecommunications category
317 out of 1424 in Telecommunications category
Customer service
176 in category
252 in category
Product or Service Quality
148 in category
212 in category
Diversity of Products or Services
128 in category
232 in category
Price Affordability
279 in category
287 in category

Directv and Centurylink Rating Details

Customer service
1.4 (4215 reviews)
1.2 (1329 reviews)
Reviewer's quote

...So I asked customer service what day do I call to end service she instructed me of the day to call. ( Direct TV bills a month in advance). So I called the day they suggested and paid my bill asked if this my final bills ( answered yes) ( check recorded records) answered we bill in advance...

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...I canceled the CenturyLink 2 months ago because you're customer service turn to ship. I've been with you 30 years. And you did absolutely nothing for me...

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Product or Service Quality
1.8 (3860 reviews)
1.6 (1183 reviews)
Reviewer's quote

No service on tv,three times repair guys came out and could not do any thing for are genie system,i paid till end of month and cancelled service they still billed me for a year of service about 500 bucks . i want my money back,why should i pay for tv i cant watch and the repair guys said theres...

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I have been calling to disconnect my service which must be completed via phone call. However, I keep getting put on hold for hours and when a person finally picks up they hang up! I understand I am leaving this company due to poor quality internet services but I feel like Im being held hostage at...

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Diversity of Products or Services
2 (3819 reviews)
1.7 (1068 reviews)
Reviewer's quote

Need to change products but need a number is not a 1-800 number as won't work from where I am during pandemic. Nothing on website was any help, no chat available. When contract up likely will not stay with them if this is an indication of their customer service..

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...I have spent at this point, countless hours on the phone trying to rectify the situation and dismiss a $600 charge for 2 months of television services that I never used/received. Okay, so here is what is going on..

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Price Affordability
1.6 (3636 reviews)
1.6 (1115 reviews)
Reviewer's quote

...Had fairly good service except for a few issues the price just kept going up. Looked around and changed to the other guy..

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With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

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Directv and Centurylink Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Directv and Centurylink Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

Best internet service in Colorado Springs. 1000megs per second.

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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Directv and Centurylink Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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Directv and Centurylink Latest Reviews

Recent published reviews
3.9

They increased my mom's basic TV from $60 to $100 so we had to cancel after being customers for over 20 years. The...

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No votes

Spoke to six agents why couldn't pull up account or password. However there is no problem debiting the monthly payment....

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1

I do believe my contract ends next month. If you dont stop the disgraceful commercials where some black comic comes on e...

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No votes

This is the worst customer service I ever had. I'm trying for 3 months to cancel my phone line and they say that the pas...

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Directv and Centurylink Products and Services

Most reviewed product and services
  • Directv Tv Service (2724 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1233 reviews)
  • Centurylink Internet Service (984 reviews)
  • Centurylink Customer Care (396 reviews)
  • Centurylink Bundle (226 reviews)