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Directv
Centurylink

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Directv

Directv

1.7
  • 40 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 12948 TOTAL REVIEWS
Rank
214 out of 1933
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Diversity of Products or Services
Price Affordability
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    71
  • SUCCESSFUL
    34%
  • AVG CALL DURATION
    05:32
  • ISSUES RESOLVED
    7%
Top Products and Services
1.7
2703 reviews
2.1
1331 reviews
1.6
1228 reviews
Centurylink

Centurylink

1.5
  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3147 TOTAL REVIEWS
Rank
303 out of 1933
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Diversity of Products or Services
Price Affordability
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    95
  • SUCCESSFUL
    29%
  • AVG CALL DURATION
    04:18
  • ISSUES RESOLVED
    5%
Top Products and Services
1.4
950 reviews
1.6
393 reviews
1.7
222 reviews

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Anonymous
#1521841

Centurylink is not available in my area but has less stars that Direct. It is either Dish or Direct.

Direct TV "was" a great company until it merged with AT&T. After that the product failed, customer service (they don't have any), and putting the customer first does not exist any longer.

Matter of fact, the main reason I switched to Direct from Dish was due to customer service. I have been a customer service supervisor for many, many years and this company failed miserably.

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