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Centurylink

Telecommunications
  • 6 ISSUES RESOLVED
  • 2468 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Quality of internet 7
  • When it worked 7
  • Service online payment ability 6
  • Internet is ok 5
  • Speed 4

Customers don't like

  • Customer service26
  • Lack of cooperation18
  • Poor customer service18
  • Professionalism of manager10
  • Unreliable customer service6
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Directv

Telecommunications
  • 25 ISSUES RESOLVED
  • 9389 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $852 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Picture quality 27
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 19
  • Customer service employees were respectful and polite 14

Customers don't like

  • Poor customer service335
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved25
  • Deceptive practices24
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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