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CenturyLink

Telecommunications
  • 7 ISSUES RESOLVED
  • 2708 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • When it worked 7
  • Quality of internet 7
  • Service online payment ability 6
  • Speed 5
  • Internet is ok 5

Customers don't like

  • Customer service141
  • Lack of cooperation18
  • Professionalism of manager10
  • Difficult problem resolution8
  • Unreliable customer service6
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Directv

Telecommunications
  • 28 ISSUES RESOLVED
  • 10095 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $827 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Picture quality 28
  • Having tv when it does work 24
  • Service installer was courteous 21
  • Great choice of channels 17
  • Good programming 14

Customers don't like

  • Poor customer service356
  • Evasive billing practices40
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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