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Centurylink

1.5
?

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  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3079 TOTAL REVIEWS
Rank
293 out of 1903
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Website
Price Affordability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    42
  • SUCCESSFUL
    64%
  • AVG CALL DURATION
    04:19
  • ISSUES RESOLVED
    10%
Top Products and Services
1.4
920 reviews
1.6
362 reviews
1.7
221 reviews

Directv

1.7
?

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  • 38 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 12603 TOTAL REVIEWS
Rank
210 out of 1903
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Website
Price Affordability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    30
  • SUCCESSFUL
    77%
  • AVG CALL DURATION
    05:42
  • ISSUES RESOLVED
    13%
Top Products and Services
1.7
2650 reviews
2.1
1325 reviews
1.6
1156 reviews

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Anonymous
#1521841

Centurylink is not available in my area but has less stars that Direct. It is either Dish or Direct.

Direct TV "was" a great company until it merged with AT&T. After that the product failed, customer service (they don't have any), and putting the customer first does not exist any longer.

Matter of fact, the main reason I switched to Direct from Dish was due to customer service. I have been a customer service supervisor for many, many years and this company failed miserably.

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