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Centurylink
Directv

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Centurylink

Centurylink

1.5
  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3134 TOTAL REVIEWS
Rank
301 out of 1923
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Website
Price Affordability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    57
  • SUCCESSFUL
    47%
  • AVG CALL DURATION
    04:19
  • ISSUES RESOLVED
    7%
Top Products and Services
1.4
950 reviews
1.6
391 reviews
1.7
222 reviews
Directv

Directv

1.7
  • 39 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 12910 TOTAL REVIEWS
Rank
212 out of 1923
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Website
Price Affordability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    44
  • SUCCESSFUL
    55%
  • AVG CALL DURATION
    05:32
  • ISSUES RESOLVED
    9%
Top Products and Services
1.7
2693 reviews
2.1
1331 reviews
1.6
1227 reviews

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Anonymous
#1521841

Centurylink is not available in my area but has less stars that Direct. It is either Dish or Direct.

Direct TV "was" a great company until it merged with AT&T. After that the product failed, customer service (they don't have any), and putting the customer first does not exist any longer.

Matter of fact, the main reason I switched to Direct from Dish was due to customer service. I have been a customer service supervisor for many, many years and this company failed miserably.

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