PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Directv

Centurylink and Directv Overview

Total reviews
3272
13183
Company responses
0
0
Issues resolved
9
41

Centurylink and Directv Consumer Ratings

Rank
327 out of 1430 in Telecommunications category
228 out of 1430 in Telecommunications category
Customer service
265 in category
182 in category
Product or Service Quality
218 in category
157 in category
Website
259 in category
186 in category
Price Affordability
295 in category
287 in category

Centurylink and Directv Rating Details

Customer service
1.2 (1341 reviews)
1.4 (4241 reviews)
Reviewer's quote

...What happened to Century Link? They used to have good customer service. Now it is a joke. Zumba and Jairo ..

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To make matters worse, our home service was never active, because when I turned on the receiver there was a message to call customer service. After hours on the phone, and some investigation I was able to determine that my service was MOVED to the Mormon Lake, AZ location instead of Adding another...

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Product or Service Quality
1.6 (1191 reviews)
1.8 (3878 reviews)
Reviewer's quote

We have had service through CenturyLink since the late 1990's and never thought we would change providers, but they have truly lost my support: 1) 2. 5 hours trying to work with tech support and never getting more than 1 MB throughput 2) Getting hung up on after 2. 5 hours because at 6 PM they...

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...I called tech and was told those channels were only a 6 month promotion (lie) and told me I would have to upgrade my service to get them back. I am left with mostly shopping channels for 75. 00...

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Website
1.7 (1129 reviews)
1.9 (3640 reviews)
Reviewer's quote

...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

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most of everything Im not going to go into details because direct tv has wasted so much of my life Im not gonna waste anymore of it f off to direct tv the worst Id rather stab myself in the eye with a pencil then to try to use the website to resolve anything..

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Price Affordability
1.6 (1123 reviews)
1.6 (3658 reviews)
Reviewer's quote

With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

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...The issue was NEVER the price, it has always been the lack of infrastructure and communication for EFFICIENT customer service. I have spent over 19 hours on the phone repeating information, sometimes up to five times, in one conversation with the reps..

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Centurylink and Directv Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Lack of cooperation
  • Professionalism of manager
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Centurylink and Directv Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Centurylink and Directv Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Centurylink and Directv Latest Reviews

Recent published reviews
1

Need a replacement modem and just want to order it from them without chatting on facebook or twitter. Should be able to...

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1

STAY AWAY FROM DIRECTV!
It is a long story with lots of headaches, but in short, back in 2018 my wife and I decided to su...

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1

I wanted to cancel my service - I was placed on a 50 minute hold and then hung up on. I tried to call and cancel on the...

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1.4

STAY AWAY FROM DIRECTV!
It is a long story with lots of headaches, but in short, back in 2018 my wife and I decided to su...

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Centurylink and Directv Products and Services

Most reviewed product and services
  • Centurylink Internet Service (984 reviews)
  • Centurylink Customer Care (396 reviews)
  • Centurylink Bundle (226 reviews)
  • Directv Tv Service (2727 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1234 reviews)