PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Directv

Centurylink and Directv Overview

Total reviews
3152
12963
Company responses
0
0
Issues resolved
9
40

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12963 reviews. It is 9811 reviews more than Centurylink received since Dec 8, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Centurylink customer support team and Directv customer service.

Centurylink and Directv Consumer Ratings

Rank
307 out of 1946 in Telecommunications category
218 out of 1946 in Telecommunications category
Customer service
253 in category
172 in category
Product or Service Quality
203 in category
149 in category
Website
249 in category
183 in category

According to consumer ratings and reviews, Directv ranks 89 points higher in the Telecommunications category than Centurylink. People gave Centurylink 1.2 stars for Customer service criterion in Telecommunications category and it is 311 points higher than the worst rated brand in this category. At the same time, Directv was rated 1.4 stars for Customer service criterion in this category and it is 392 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Centurylink. Regarding Website criterion, consumers gave Centurylink 1.7 stars and it is 56% greater than other in category. Directv however was rated 1.9 stars and it is 68% greater than other in category.

Centurylink and Directv Rating Details

Customer service
1.2 (1275 reviews)
1.4 (4131 reviews)
Reviewer's quote

You hung up on me while I was trying to pay. Your services are horrible. I’m in the middle of a blizzard and I’ve had no mail delivery for 3 days and my bills in the mail box haven’t been picked up so I was trying to pay you on time.

Dimple

I stayed with Directv for almost 30 years, it was fantastic until AT&T took over, then customer service has gone to Satan's house in a handbasket! I cancelled service then fought for several weeks over continued billing, threats to go to collections, and all the other complaints you see here. I...

PissedConsumer1724157
Product or Service Quality
1.6 (1135 reviews)
1.8 (3772 reviews)
Reviewer's quote

...There is no one home woven into their customer service model. Xfinity: I have switched back to Comcast (Xfinity) who has an easy online interface to pay bills; at least I can get an account and see my bills. Tech who installed my router (Best Buy) was great...

PissedConsumer1693420

Called to see about getting bill lowered. Luke asked what channels I watched and I told him.He said sure after a few minutes he came back and yes he could put me in family package for $55 a month.I quoted the channels (only 6 of them is all we watch) he said yes.Well today I only have 2 channels...

Corliss
Website
1.7 (1084 reviews)
1.9 (3538 reviews)
Reviewer's quote

..., and let them know that their website has a problem (one can not actually see their entire bill online it is truncated on the right side - which is the part with the costs - hmm). And the woman hung up on me. I am rural, and the last landline out here (my mom needs it for her pacemaker monitor)...

Loralye

...On hold for well over an hour and also on their website live chat and neither have an answer as to what is going on?? Told me the supervisor would call me back and next day still waiting!! TOO EXPENSIVE AND MISSING GAMES TOTAL DECEPTION!!!!!!!!..

Lorie B

Centurylink and Directv Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Lack of cooperation
  • Professionalism of manager
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Centurylink and Directv Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Centurylink and Directv Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Centurylink and Directv Latest Reviews

Recent published reviews
1

You hung up on me while I was trying to pay. Your services are horrible. I’m in the middle of a blizzard and I’ve had...

Read all 3152 reviews
1

I stayed with Directv for almost 30 years, it was fantastic until AT&T took over, then customer service has gone to Sata...

Read all 12963 reviews

Centurylink and Directv Products and Services

Most reviewed product and services
  • Centurylink Internet Service (950 reviews)
  • Centurylink Customer Care (389 reviews)
  • Centurylink Bundle (224 reviews)
  • Directv Tv Service (2701 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1222 reviews)