PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cox Communications and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cox Communications
Centurylink

Cox Communications and Centurylink Overview

Total reviews
1517
3254
Company responses
0
0
Issues resolved
7
9

Cox Communications and Centurylink Consumer Ratings

Rank
260 out of 1424 in Telecommunications category
317 out of 1424 in Telecommunications category
Customer service
189 in category
251 in category
Product or Service Quality
170 in category
210 in category
Billing Practices
204 in category
221 in category
Price Affordability
329 in category
286 in category

Cox Communications and Centurylink Rating Details

Customer service
1.4 (561 reviews)
1.2 (1329 reviews)
Reviewer's quote

...00 and change, called customer service said she would put it back at 69. 99 now getting email say total bill is 81. 91 (really) what a liar...

Read full review

...I canceled the CenturyLink 2 months ago because you're customer service turn to ship. I've been with you 30 years. And you did absolutely nothing for me...

Read full review
Product or Service Quality
1.7 (523 reviews)
1.6 (1183 reviews)
Reviewer's quote

...Real nice!! We signed up for Cox internet service (150 Mbps) about a year ago and were initially quite happy with the service. We are fairly light users (1-TV, 2-PCs, 2-mobiles, ..

Read full review

I have been calling to disconnect my service which must be completed via phone call. However, I keep getting put on hold for hours and when a person finally picks up they hang up! I understand I am leaving this company due to poor quality internet services but I feel like Im being held hostage at...

Read full review
Billing Practices
1.4 (505 reviews)
1.4 (942 reviews)
Reviewer's quote

...be valid options at all, I've got to say that since I've moved, I've really gotten a doo-doo taste in my mouth left by the poor customer service, backwards billing practices, and unapologetic downtime that Cox has forced up my butt, and subsequently down my throat, which accounts for the poor aftertaste. Granted, I live in a sparsely populated rural area, my township has a population of less than 10 thousand people, but I now come to recognize the following issues:...

Read full review

Customer for more than twelve years and put up with their terrible billing practices, hours of trying to resolve their billing with customer service, broken promises by customer service, failure to return calls, and being hung up on when complaining of the problems. Twelve years and they still...

Read full review
Price Affordability
1.4 (482 reviews)
1.6 (1115 reviews)
Reviewer's quote

When I moved to a different state, Arkansas has constantly sent me bills for equipment not returned, even though the price of supposed equipment, is what my normal monthly bill had been. And all equipment was returned, shipped through UPS, at Cox request. When I tried to speak with the lady in...

Read full review

With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

Read full review

Cox Communications and Centurylink Pros and Cons

Pros
  • Internet speed
  • You are stuck with them
  • No resolution
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Awful customer service
  • Service support
  • Fraudulent billing schemes
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Cox Communications and Centurylink Most Positive Reviews

Top rated reviews
5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

Read full review
5

Best internet service in Colorado Springs. 1000megs per second.

Read full review
5

COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to...

Read full review
5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

Read full review

Cox Communications and Centurylink Most Critical Reviews

Lowest rated reviews
1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

Read full review
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

Read full review
1

Dear Cox Customers,

I see that many of you write on this page about you misfortunes you have with many of Cox services...

Read full review
1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

Read full review

Cox Communications and Centurylink Latest Reviews

Recent published reviews
1.4

OMG. Just got off the phone with Cox. They were fighting with me because I dropped my cable and phone. I heard...

Read full review
No votes

Spoke to six agents why couldn't pull up account or password. However there is no problem debiting the monthly payment....

Read full review
1.7

I need the stability in my connectivity to the internet restored to prior levels. I am getting knocked off the internet...

Read full review
No votes

This is the worst customer service I ever had. I'm trying for 3 months to cancel my phone line and they say that the pas...

Read full review

Cox Communications and Centurylink Products and Services

Most reviewed product and services
  • Cox Communications Internet Service (258 reviews)
  • Cox Communications Bundle (129 reviews)
  • Cox Communications Customer Care (122 reviews)
  • Centurylink Internet Service (984 reviews)
  • Centurylink Customer Care (396 reviews)
  • Centurylink Bundle (226 reviews)