PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cox Communications and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cox Communications
Centurylink

Cox Communications and Centurylink Overview

Total reviews
1474
3170
Company responses
0
0
Issues resolved
5
9

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3170 reviews. It is 1696 reviews more than Cox Communications received since Jun 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Cox Communications customer support team and Centurylink customer service.

Cox Communications and Centurylink Consumer Ratings

Rank
250 out of 1908 in Telecommunications category
307 out of 1908 in Telecommunications category
Customer service
182 in category
255 in category
Product or Service Quality
160 in category
202 in category
Billing Practices
201 in category
217 in category

According to consumer ratings and reviews, Cox Communications ranks 57 points higher in the Telecommunications category than Centurylink. People gave Cox Communications 1.4 stars for Customer service criterion in Telecommunications category and it is 389 points higher than the worst rated brand in this category. At the same time, Centurylink was rated 1.2 stars for Customer service criterion in this category and it is 316 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Cox Communications has a higher rating than Centurylink. Regarding Billing Practices criterion, consumers gave Cox Communications 1.4 stars and it is 65% greater than other in category. Centurylink however was rated 1.3 stars and it is 62% greater than other in category.

Cox Communications and Centurylink Rating Details

Customer service
1.4 (540 reviews)
1.2 (1289 reviews)
Reviewer's quote

...Over the last couple of years, they have REALLY improved customer service..

Jon K

...I really dislike century links customer service it is always a problem when calling. I attempted several times to pay online and over the phone and due to technical issues was not able too. Then I had to pay a fee after you disconnected because of non payment...

Preeti
Product or Service Quality
1.7 (501 reviews)
1.6 (1148 reviews)
Reviewer's quote

had cox telephone and internet for years,now they can not service land line. found local office,only temporary workers in it..

PissedConsumer1736357

...Finally, I cancelled service to stop this. Wow, not simple. The email saying to return the router said use the link to the free address label...

PissedConsumer1760354
Billing Practices
1.4 (484 reviews)
1.3 (910 reviews)
Reviewer's quote

...be valid options at all, I've got to say that since I've moved, I've really gotten a doo-doo taste in my mouth left by the poor customer service, backwards billing practices, and unapologetic downtime that Cox has forced up my butt, and subsequently down my throat, which accounts for the poor aftertaste. Granted, I live in a sparsely populated rural area, my township has a population of less than 10 thousand people, but I now come to recognize the following issues:...

PissedConsumer1301130

After 26 years of being a faithful customer and putting up with horrible billing practices and even worse phone help, I am my wits end. Again. Poor Prism TV service, bad billing practices and ridiculous phone excuses again...

Barry L

Cox Communications and Centurylink Pros and Cons

Pros
  • Internet speed
  • No resolution
  • I am very upset and disguss about cox cable and there
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Awful customer service
  • Service support
  • Fraudulent billing schemes
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Cox Communications and Centurylink Most Positive Reviews

Top rated reviews
5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

5

Best internet service in Colorado Springs. 1000megs per second.

Cox Communications and Centurylink Most Critical Reviews

Lowest rated reviews
1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

Cox Communications and Centurylink Latest Reviews

Recent published reviews

Came a little earlier than expected but was very respectful &;;;;;;;;;;;;;;;;;;courteous explained finished...

Read all 1474 reviews

Technician never showed up at schedule time and day

Read all 3170 reviews

Cox Communications and Centurylink Products and Services

Most reviewed product and services
  • Cox Communications Internet Service (255 reviews)
  • Cox Communications Bundle (128 reviews)
  • Cox Communications Customer Care (120 reviews)
  • Centurylink Internet Service (952 reviews)
  • Centurylink Customer Care (390 reviews)
  • Centurylink Bundle (226 reviews)