PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cox Communications and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cox Communications
Centurylink

Cox Communications and Centurylink Overview

Total reviews 1571 3355
Company responses 0 0
Issues resolved 8 10

Cox Communications and Centurylink Consumer Ratings

Rank
288 out of 1460 in Telecommunications category
351 out of 1460 in Telecommunications category
Customer service
207 in category
281 in category
Product or Service Quality
187 in category
229 in category
Billing Practices
242 in category
252 in category
Price Affordability
357 in category
315 in category

Cox Communications and Centurylink Rating Details

Customer service
1.4 (589 reviews)
1.2 (1400 reviews)
Reviewer's quote

Basically I pay 60 bucks for the last three months for the lowest wifi speed possible and customer service tells me not to use service during peak hours during the day because their service is slow because every one is using it...

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...I would appreciate a call 1-85*-***-**** MARCI WINN NO CUSTOMER SERVICE AT ALL!!!! Thanks foe nothing!..

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Product or Service Quality
1.7 (550 reviews)
1.5 (1238 reviews)
Reviewer's quote

...Cox Communications have told me it was my modem it was my router it's my cable it's the pain in my *** cuz we changed everything on this service 2 times no wire cable modem routers and still got *** service..

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...We started this service in August or September this year. ( It is now end of Nov. ) We have had problems streaming tv ever since...

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Billing Practices
1.4 (530 reviews)
1.4 (992 reviews)
Reviewer's quote

...be valid options at all, I've got to say that since I've moved, I've really gotten a doo-doo taste in my mouth left by the poor customer service, backwards billing practices, and unapologetic downtime that Cox has forced up my butt, and subsequently down my throat, which accounts for the poor aftertaste. Granted, I live in a sparsely populated rural area, my township has a population of less than 10 thousand people, but I now come to recognize the following issues:...

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Customer for more than twelve years and put up with their terrible billing practices, hours of trying to resolve their billing with customer service, broken promises by customer service, failure to return calls, and being hung up on when complaining of the problems. Twelve years and they still...

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Price Affordability
1.4 (510 reviews)
1.6 (1163 reviews)
Reviewer's quote

...The sales person told me I was locked in at that price for 24 months. Now, a year later, my bundle package increased $20. 00...

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With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

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Cox Communications and Centurylink Pros and Cons

Pros
  • Internet speed
  • You are stuck with them
  • No resolution
  • When it worked
  • Quality of internet
  • Service online payment ability
Cons
  • Awful customer service
  • Service support
  • Fraudulent billing schemes
  • Customer service
  • Lack of cooperation
  • Difficult problem resolution

Cox Communications and Centurylink Most Positive Reviews

Top rated reviews
5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

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5

Best internet service in Colorado Springs. 1000megs per second.

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5

COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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Cox Communications and Centurylink Most Critical Reviews

Lowest rated reviews
1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

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1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

Dear Cox Customers,

I see that many of you write on this page about you misfortunes you have with many of Cox services...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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Cox Communications and Centurylink Latest Reviews

Recent published reviews
2.4

Need new contractor to bury cable lines.

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No votes

Phone has not been working. No dial tone. Phone is needed for security alarm. Call 608604**** for further information.

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2.6

I have been told the cable leading to my house would be buried in less than 4 weeks. I have been waiting while being...

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1.8

I just tried signing up for CenturyLink and found they only offer 3 Mbps internet at my apartment. This was the same spe...

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Cox Communications and Centurylink Products and Services

Most reviewed product and services
  • Cox Communications Internet Service (267 reviews)
  • Cox Communications Bundle (129 reviews)
  • Cox Communications Tv Service (110 reviews)
  • Centurylink Internet Service (979 reviews)
  • Centurylink Bundle (226 reviews)
  • Centurylink Phone Service (176 reviews)